Akshay Pratap Singh

Business Development Executive

Bengaluru, Karnataka, India3 yrs 2 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Led development of advanced analytics platform.
Achieved 27% increase in customer satisfaction.
Created AI tool generating 30+ organic leads.

Stackforce AI infers this person is a SaaS Product Manager with strong analytics and AI capabilities.

Contact

Skills

Core Skills

Business AnalyticsStakeholder ManagementProduct ManagementAgile Methodologies

Other Skills

SQLPythonDatabricksAdvanced excelGoogle SheetsApache SupersetStatisticsApache AirflowExtract, Transform, Load (ETL)Data LakesLarge Language Models (LLM)Artificial Intelligence (AI)Relational DatabasesCommunicationLooker (Software)

About

With a focus on product management and a knack for analytics, my journey includes steering the development of innovative generative AI products and architecting data-driven solutions. I'm dedicated to leveraging insights for successful product outcomes. I thrive at the intersection of technology and strategy, bringing a data-driven approach to product development.

Experience

3 yrs 2 mos

Total Experience

1 yr 3 mos

Average Tenure

1 yr 9 mos

Current Experience

Zepto

5 roles

Business Analyst II

Promoted

Oct 2025 – Present · 8 mos · On-site

Business Analyst to the Last-Mile/ Superstore/ First-Mile & Zepto Pharma.
Leading end-to-end fulfillment & Supply Chain Ops.

SQLPythonDatabricksAdvanced excelGoogle SheetsApache Superset+6

Business Analyst

Feb 2025 – Sep 2025 · 7 mos · On-site

Analytics x Zepto's First-Mile

Business Analyst

Oct 2024 – Jan 2025 · 3 mos · On-site

Analytics x Superstore Strategy

Business Analyst

Jul 2024 – Oct 2024 · 3 mos · On-site

Business Analyst, Last Mile Team. Owns metrics for order loss, last mile optimizations, ensuring that you get delivery in 10 mins (all time, always).

Business Analyst

May 2023 – Jul 2023 · 2 mos · South Mumbai, Maharashtra, India · On-site

Worked for the CEO's Office pod of Zepto.
Developed a company-wide dashboard (especially for CXOs) to monitor key business metrics and their DoD, WoW, and MoM trends. Maintained flexibility at the city-store-category level, catering real-time stats from various business functions such as Performance, NPS, Impressions, CSAT, Refund, and Retention.
Created a framework for performing data-driven Root Cause Analysis (RCA) to discover key variables negatively affecting Zepto's Kolkata operations. Conducted historical analysis on over 15 months of raw order-level data.
Collaborated with the data engineering team to successfully integrate RocksetDB with Zepto's data lake. Optimized SQL queries for flat tables, reducing the runtime by 77%.
Collaborated with a cross-functional team to clearly define the L0 Metrics of Zepto (Definition, Impact, Logic).

Business AnalyticsLooker (Software)SQLProduct ManagementRockset

Convin

Product Intern

Nov 2022 – Jun 2024 · 1 yr 7 mos · Bengaluru, Karnataka, India · Hybrid

Led a team of backend engineers, QA analysts, and product interns to set up Convin's Advanced Analytics platform, built on Apache Superset. Reduced engineering team's bandwidth for custom reports by 90%. Beta launched on 13+ clients, creating 80+ custom reports in 2 months. Convin's Superset is used by client-side CXOs to monitor key business metrics and by analysts to create and schedule custom reports.
Conceptualized and led the development of the MVP for Live Agent Assist, designed to support contact center agents on live calls in real-time. Impact: 27% increase in CSAT and 57% reduction in AHT. Enhance conversations and manage critical situations effectively with Live Agent Assist.
Ideated and developed callscriptgenerator.com, a free AI tool based on ChatGPT 3.5 16K turbo API, helping contact center managers create compelling call scripts in under a minute. Generated 30+ organic leads. Visit: www.callscriptgenerator.com
Established the product communication channels, both internal and external (PRDs, release notes, know-how videos, and product newsletter). Used tools like Intercom, Trainn, and Storyline for interactive demos of released features, and Mixpanel to analyze user flow friction, improving feature adoption by 19%.

Apache SupersetProduct ManagementAgile MethodologiesSQLLarge Language Models (LLM)Artificial Intelligence (AI)+3

Sairc - iit(ism) dhanbad

Overall Coordinator

Oct 2022 – Jul 2023 · 9 mos

Marsdevs

Strategy

Oct 2022 – Nov 2022 · 1 mo · Remote

Product ManagementBusiness Analysis

Unicusone

Founder's Office

Sep 2022 – Apr 2023 · 7 mos · Dubai, United Arab Emirates

Helping Founders/CXOs crack deals through Decks ;)

Stealth mode

Research Intern

Sep 2022 – Oct 2022 · 1 mo · Delhi, India

Product ManagementGrowth StrategiesGrowth Frameworks

Unlearn product

PM Fellow

Jun 2022 – Aug 2022 · 2 mos · Remote

Worked with PM’s from companies like Walmart, Jio, Kornferry, MSG91 to solve some real world product problems.
Published 8 product assignments during the cohort, which enhanced my abilities in First Principles thinking, Product Strategy and User research skills.

Product MarketingMarketing StrategyProduct ManagementGrowth StrategiesMarket ResearchMarket Analysis

Product io

Product & UX

Jun 2022 – Aug 2022 · 2 mos · Remote

I redesigned and implemented the user journey
Did UX research to understand the flaws in the current flow and enhanced the journey accordingly
Improved the overall user experience of the web
application

Dubdub.ai

Growth & Partnerships

May 2022 – Sep 2022 · 4 mos · Bengaluru, Karnataka, India

I analyzed the trends in the market and the company's strategy to identify opportunities to cash on.
I led the LinkedIn outreach and worked closely with the sales division to acquire potential customers.
Performed competitor analysis to identify the areas where the company can surpass the competitors.

Marketing StrategySQLBusiness PlanningProduct ManagementMarket ResearchBusiness Analysis+1

Bigpodium

Growth

Apr 2022 – May 2022 · 1 mo

Performed market research, conceptualize marketing plan and business development processes, develop and execute on sales operations.
Developed personalized business development proposals, visually enriching and clear communications and content materials to support the sales process.
Co-designing, owning, and implementing sales and marketing initiatives as well as building the core customer partnerships for success.

Kalpitam

Founding Member

Mar 2022 – May 2023 · 1 yr 2 mos · Dhanbad, Jharkhand, India

I helped Kalpitam to grow overall as a brand. As the head of the "New Initiatives" cell, my task was to think about new ideas to maximize the reach of Kalpitam. The job also included the overall management and proper happening of any event held under Kalpitam.

Student alumni and international relations cell

Member : Alumni Affairs

Feb 2022 – May 2023 · 1 yr 3 mos · Dhanbad, Jharkhand, India

Did a product case study on ISM-Connect -- A platform for Alumni and students of IIT(ISM) Dhanbad to help them connect to their alma matter and with their fellow ISMites.
Along with this I headed the event “LIFE AFTER ISM” Event for the alumni of our college, that is, IIT-ISM. “LIFE AFTER ISM” is a video series about how ISM is changing lives, i.e., what impact ISM has on the alumnus’ life. The event helped me connect with many of our college alumni from 1980 to 2021.