Amit Bishwas

Operations Associate

Jaipur, Rajasthan, India8 yrs 1 mo experience
Highly Stable

Key Highlights

  • Proven track record in operational excellence.
  • Expert in process improvement and project management.
  • Strong leadership in optimizing sales operations.
Stackforce AI infers this person is a skilled Operations Manager in the E-commerce sector, focusing on process optimization and client satisfaction.

Contact

Skills

Core Skills

Operations ManagementCost ControlCoaching & MentoringTeam Leadership

Other Skills

Emotional IntelligenceService-Level Agreements (SLA)Operational EfficiencyProject ManagementCoachingQuality AssuranceClient RelationsTeam ManagementResearch SkillsCross-team CollaborationEasily AdaptableEscalation ResolutionEmpathyAnalytical SkillsSOP Authoring

About

Operations Manager with a proven track record of driving operational excellence and client satisfaction. Skilled in process improvement, SOP development and amendment, project management, and data analysis. Successfully supervised the pilot process for a leading e-commerce giant, resulting in increased efficiency and client satisfaction. Currently overseeing sales operations, optimizing processes for revenue maximization and waste reduction.

Experience

8 yrs 1 mo
Total Experience
5 yrs
Average Tenure
3 yrs 1 mo
Current Experience

Innovana thinklabs ltd.

2 roles

Operations Manager

Promoted

May 2024Present · 2 yrs 1 mo · Jaipur, Rajasthan, India · On-site

  • As the Operation Manager for a pilot process, I spearheaded strategic planning, efficient resourcing, and cost-effective management to drive revenue target achievement. Key responsibilities included resourcing optimization, cost management, waste reduction, and developing targeted strategies to meet revenue objectives.
Emotional IntelligenceService-Level Agreements (SLA)Operations ManagementCost Control

Quality and Sales Coach

May 2023May 2024 · 1 yr · Jaipur, Rajasthan, India · On-site

CoachingQuality AssuranceCoaching & Mentoring

Teleperformance

3 roles

Team Lead - Operations

Promoted

Aug 2021May 2023 · 1 yr 9 mos · Jaipur, Rajasthan, India · On-site

Client RelationsTeam ManagementTeam Leadership

Subject Matter Expert - Operations

Promoted

Dec 2020Aug 2021 · 8 mos · Jaipur, Rajasthan, India · On-site

Research SkillsCross-team Collaboration

Customer Care Executive

May 2018Dec 2020 · 2 yrs 7 mos · Jaipur, Rajasthan, India · On-site

Easily AdaptableEscalation Resolution

Education

Jaipur National University

Bachelor of Computer Applications

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