Amit Kumar

Operations Associate

Noida, Uttar Pradesh, India13 yrs experience

Most Likely To SwitchAI Enabled

Key Highlights

Achieved over 95% partner satisfaction at Swiggy.
Led automation initiatives reducing operational costs by 40%.
Successfully onboarded 2,000+ restaurants with zero major issues.

Stackforce AI infers this person is a Food Tech Operations Specialist with expertise in partner support and data-driven process optimization.

Contact

Skills

Core Skills

Operations ManagementProgram ManagementCatalog ManagementTeam LeadershipRestaurant OnboardingCampaign ExecutionProduct Data ManagementContent Management

Other Skills

Adobe PhotoshopAnalytical SkillsBusiness AnalysisCatalog CreationCatalog DevelopmentCatalogingCatalogue ProductionClient CommunicationClient EscalationsClient RelationsClient ServicesContent DevelopmentContent StrategyContent UpdatesConversational AI

About

Experienced Operations Specialist with a strong background in the internet industry, specializing in partner support operations and client servicing. I possess extensive skills in chat support, call center management systems, and contact center management. Proficient in SQL and data analysis, I leverage these skills to drive program management initiatives and enhance operational efficiency. With a Bachelor’s degree in Computer Science from Uttar Pradesh Technical University, I am committed to delivering high-quality service and optimizing processes. I thrive in dynamic environments, focusing on building strong partnerships and ensuring customer satisfaction. I am passionate about using technology and data-driven insights to solve complex challenges and contribute to organizational success. Let’s connect to explore opportunities for collaboration and innovation!

Experience

13 yrs

Total Experience

3 yrs 3 mos

Average Tenure

3 yrs 10 mos

Current Experience

Swiggy

2 roles

Assistant Manager

Promoted

Apr 2024 – Present · 2 yrs 2 mos · On-site

Results-driven Operations Professional with proven experience leading cross-functional teams and managing large-scale support operations in the food tech industry. Successfully led in-house and third-party teams (20+ members) to deliver high-impact restaurant support across Swiggy’s platforms, achieving over 95% partner satisfaction. Expert in streamlining workflows, resolving high volumes of partner queries (1,000+ monthly) within SLA, and improving retention by 15%. Spearheaded automation initiatives that reduced operational costs by 40%, turnaround time by 30%, and manual errors by 50%. Played a key role in launching operations in 10+ new cities, onboarding 2,000+ restaurants with zero major go-live issues. Adept at executing high-impact campaigns that increased engagement by up to 30% and order volume by 25%. Strong collaborator with cross-functional teams, enhancing campaign execution and boosting conversion rates by 18%. Demonstrated leadership in team management, achieving a 4.8/5 engagement score while fostering high performance and low attrition.

Operations ManagementPartner SupportProgram ManagementData AnalysisSQL

Operations Team Lead

Jul 2022 – Mar 2024 · 1 yr 8 mos · On-site

Experienced Operations Specialist with a strong background in catalog management and team leadership. Led a team of 15 in-house and 20+ third-party Catalog Executives, delivering 99.5% data accuracy and 95%+ SLA adherence across 10,000+ listings. Provided targeted performance coaching, increasing team productivity by 30% and reducing catalog error rates by 20%. Effectively handled 1,000+ monthly partner issues, achieving a 90% first-contact resolution rate and significantly boosting partner satisfaction. Managed 50+ paid campaigns, resulting in a 25–30% uplift in engagement and a 20% increase in order volume. Spearheaded catalog automation initiatives, reducing processing time by 25% and strengthening overall data integrity.

Catalog ManagementTeam LeadershipPerformance CoachingData AccuracySLA Adherence

Dineout

Senior Operations Executive

Sep 2017 – Aug 2022 · 4 yrs 11 mos · Uttar Pradesh · Remote

Entrusted to manage critical key processes with higher degree comResults-driven operations and content specialist with over 5 years of experience in restaurant onboarding, catalog management, and campaign execution within the hospitality and food tech industry. Successfully managed catalog updates and post-sales support for 300+ premium restaurants, maintaining over 98% data accuracy and reducing SLA breaches by 25%. Led the seamless onboarding of 1,500+ restaurants across 10+ city launches, ensuring 100% catalog readiness and smooth go-live execution. Played a key role in executing content updates for the Great Indian Restaurant Festival (GIRF), driving a consistent 20% year-over-year increase in campaign participation through timely and error-free delivery. Contributed to the launch and adoption of new verticals including Contactless Dining and Dineout Pay, achieving 30% growth in partner adoption and ensuring smooth operational transitions. Proven ability to manage large-scale projects, collaborate cross-functionally, and optimize workflows for enhanced partner satisfaction.

Restaurant OnboardingCampaign ExecutionData AccuracyWorkflow Optimization

Tolexo online pvt. ltd.

Subject Matter Expert

Jan 2015 – Sep 2017 · 2 yrs 8 mos · Noida Area, India

Improved over 1,000+ SKUs by enhancing product data quality, resulting in a 25% increase in catalog visibility and improved customer engagement. Resolved content-related issues with 98% SLA adherence, reducing query response time by 40% through efficient issue tracking and client communication. Streamlined order processing workflows, leading to a 15% improvement in fulfillment efficiency and a 20% reduction in delivery times. Played a key role in managing vendor listings, product uploads, and catalog accuracy, while serving as the primary contact for client escalations regarding content displayed on the IndiaMART portal. Ensured high levels of data integrity, timely updates, and process compliance across the content lifecycle.

Product Data QualityClient CommunicationOrder Processing WorkflowsProduct Data Management

Creative lipi webtech

Catalog Associate

Apr 2013 – Dec 2014 · 1 yr 8 mos · Noida Area, India

Managed end-to-end content updates and vendor listings for the IndiaMART marketplace, ensuring accurate and timely product and service catalog uploads. Acted as the primary point of contact for client escalations related to catalog visibility, content discrepancies, and listing issues, delivering prompt and effective resolutions. Maintained high standards of content accuracy and consistency across vendor profiles to enhance customer experience and search visibility. Collaborated closely with internal teams to streamline content workflows, reduce errors, and improve turnaround time. Demonstrated strong ownership in handling client communication, ensuring satisfaction and minimizing repeated escalations through proactive support.

Content UpdatesVendor ListingsClient EscalationsContent Management