Sep 2021 – Present · 4 yrs 8 mos · Gurugram, Haryana, India

• Building HexaHealth to simplify surgery care in India.
• Drove 10x growth in monthly surgeries and 1m+ monthly visitors in four years by leading and scaling multi-pod product teams (PMs, design, engineering, ML) delivering AI-powered products end-to-end.
• Boosted lead-to-surgery conversion rate by 10% by increasing qualified leads using custom AI Calling Agents and integrating directly with telephony and the CRM.
• Increased CSAT by 33% in three months by implementing AI-powered speech-to-text solution for the Call Center to measure and improve agent performance and customer feedback.
• Enhanced sales team efficiency to decrease Avg. Response Time by 80% by integrating telephony and WhatsApp APIs.
• Achieved a 7% increase in qualified leads by using ML to classify surgical leads based on prescription.
• Drove a 20% uplift in D14 retention by launching engagement features including a patient community and HealthGPT, a GenAI assistant built on LLMs to reduce uncertainty and increase decision confidence.
• Led organic channel growth and achieved a 4x increase in monthly surgeries in a single quarter by identifying new business opportunities and expanding services in 6 new cities.

Aug 2021 – Sep 2021 · 1 mo · Gurugram, Haryana, India

• Simplified add-cash and withdraw journeys
• Defined roadmap for in-app closed wallet

Jan 2020 – Aug 2021 · 1 yr 7 mos · Gurugram, Haryana, India

• Built and scaled data-driven decision systems impacting purchase confidence, conversion, and post-purchase satisfaction in a high-SKU e-commerce environment.
• Accomplished business goal of increasing the number of items per order per user by 14% by using context-aware recommendations, improving basket quality, assortment relevance and purchase confidence.
• Optimised buyer flow funnel to achieve a 2% increase in conversion rate by improving first-purchase confidence and reduced decision friction by redesigning PDP discovery elements (reviews, attributes, alternatives).
• Enhanced checkout and payments page and increased success rate by 2% by disabling a payment option in case of downtime and recommending an alternative option.
• Increased prepaid orders by 12% and decreased return orders by 2% by leading a large-scale A/B experimentation to understand customer hesitation, decision confidence, and post-purchase behavior.

Nov 2018 – Dec 2019 · 1 yr 1 mo · Noida, Uttar Pradesh, India

• Responsible for leading and growing K12 vertical
• Conceptualised and launched K-12 PWA
• 200k+ total registrations for board results within three months of launch by formulating GTM strategy.
• Scaled from zero to 1 million monthly visits in six months of launch by continuously adding validated learning into the loop and iterating over it to grow the traffic.
• Accomplished 3X increase in Avg. Daily Signups by experimenting and optimizing the signup promotion on the PWA.
• Accomplished 54% increase in Avg. Daily Visits & 31% decrease in Exit Rate by defining interlinking architecture and adding related questions.

Dec 2017 – Nov 2018 · 11 mos

• About Avanti: Brainchild of HBS and IIT-B Alumni, Avanti is on the mission to help students across India get access to quality Science & Maths education with its unique pedagogy based on peer learning. We infuse this environment with technology to help students study efficiently and in a manner best suited to their strengths and weaknesses.
• Responsible for increasing acquisitions and in-app engagement by building strategic, competitive, pain alleviating and revenue generating features in the realm of Android.
• Accomplished a 33% increase in monthly revenue by monetizing the app which included defining differently priced products catering to different user needs and adding discounts.
• Devised referral policy contributing 25% to weekly sign-ups.
• A/B tested the onboarding experience and successfully decreased the drop-off rate due to referral code to 0.1%.
• Improved the UX pain points based on the user feedback and the data collected (qualitative and quantitative.
• Worked on monetization and the pricing model.
• Coordinated closely with the marketing team to define the GTM strategy and other campaigns.
• Platforms used: Trello, Balsamiq, Mixpanel, Google Sheets, Tableau, AppTweak, Android

Feb 2016 – Nov 2017 · 1 yr 9 mos

• Planning & executing in an Agile way to disrupt the education system in India through the hybrid model of online-offline classes and data-driven peer to peer learning.
• Increased MAU by 25% and decreased the bounce rate by 42% by revamping the student interface.
• Decreased drop-off rate during sign-up by 36% by improving the UX.
• Led B2B products for video learning, test series and reports from product strategy to GTM.
• Experimented Student Companion android app to validate the hypothesis.
• Defined roadmap and communicated it to multiple stakeholders.
• Analyzed different KPIs and defined success metrics of a feature.
• Prioritized features based on criticality, impact and effort, and maintained product backlog.
• Built mockups and prototypes for mobile and web apps following material design principles.
• Products: Android App (B2C), WebApp (B2C), WebApp (B2B)
• Platforms used: Aha, Trello, Balasmiq, InVision, Mixpanel, Google Analytics, Google sheets, RoR, MongoDB

Feb 2015 – Feb 2016 · 1 yr

• Collaborative Education through Technology.
• Founding member of the tech team.
• Took ownership of two nascent products, Content Management System (CMS), Learning Management System (LMS), and launched them successfully.
• Led a team of 4 to enable the students to respond on tablets and the teacher to view the responses and do graphical analysis in real-time. This helped class to be more interactive and data-driven.
• Led online test web-app from concept to launch involving setting up of infrastructure on the AWS.
• Organized the structure and process within the team with Agile methodologies.
• Led time-boxed meetings and decreased time spent on meetings to 4 hours in a sprint.
• Defined and experimented MVPs following lean start-up principals.
• Worked with different stakeholders to assess the product requirements.
• Researched, reviewed and reported on competitors and rival products.
• Platforms used: Ruby on Rails, Bootstrap, jQuery, AngularJS, MongoDB, AWS, Redis, Sidekiq, Chef, Trello, Balasmiq, Google Analytics, Google sheets, Ruby on Rails, MongoDB, AWS

Jan 2014 – Dec 2014 · 11 mos

• Worked on Nokia’s Xpress Browser for feature phones which involved understanding core architectural components and concepts of the proxy browser.
• Designed and developed key end-user features such as Default Search Engine, Onedrive, Bing Auto Suggestion and Bypass ACA. Co-ordinated with the architect to analyze the requirements.
• Fixed bugs and resolved dependencies in the existing components like Download Manager, Webapps Module, Online Streaming Module and Window Manager.
• Configured build packages with resources (files, strings, images) and updated Wiki Release Notes with architecture and workflow diagrams as part of latest versions deployment.
• Supported QA team by creating new Midlets and Webapps to test the implemented features. Added new test cases to the Junit test suite.
• Followed the Agile Software Development Practices that demanded fast paced delivery of tasks, based on priority involving day-to-day issue triaging and tracking, using Jira-GreenHopper tools.
• Technologies used: J2ME, JUnit and PowerMockito, JavaScript, Servlets, Wireshark

Jun 2013 – Jan 2014 · 7 mos

• Worked as a developer under Nokia Xpress Browser team responsible for feature enhancement.
• Technologies Used: J2ME, Junit and PowerMockito, JavaScript, Servlets.

Jul 2012 – Dec 2012 · 5 mos · Bangalore, India

• Worked to synchronize the Sabre Profiles through GetThere (a product of Sabre) System.
• Developed a RESTful web service to do CRUD operations.
• Integrated the service with the existing code base of GetThere.
• Practised Agile Development, TDD, Pair Programming.
• Technologies Used: J2EE, Spring, JUnit and Mockito Frameworks, MySQL, RESTful services

May 2011 – Jul 2011 · 2 mos · Goa, India

• • Analyzed the inventory control process and recommended some improvements including maintenance of a proper database to do Enterprise Resource Planning (ERP).