May 2022 – Aug 2024 · 2 yrs 3 mos · Bengaluru, Karnataka, India · On-site

• Leading a team of 15 Associates (4 Sr. Specialists & 11 Specialists).
• Assisted in building the HR Contact Center from scratch & established Case Management, Live Chat & Phone Support teams.
• Hired, trained & implemented hyper care model for a smooth transition of the contact center to the India Office.
• Scored an Avg. of 85% in the Best Survey taken by the team for Leadership Effectiveness.
• Supervise responsibilities, provide leadership, evaluate performance, and resolve Tier 1 inquiries of the contact center.
• Daily, managed workforce, daily trends with expert operational rigor.
• Handling inquiries related to Payroll, Time & Attendance, HR Systems (All Workday Transactions), Learning & Performance Management, Terminations, Rescinding Terminations, Talent Acquisition & HR policy-related concerns without compromising on compliance.
• Expertise in analyzing the HR Case management dashboard, HR Chat Dashboard & Phone Support applications to detect risk & intervention.
• Built effective relationships with Stakeholders, Tier 2/3 teams & functional COEs.
• Acted as a POC for all escalations received from Tier 2 & Tier 3 teams & cascaded them to the respective managers & supervisors.
• Prepared all reports from scratch including Daily Reports, Tier 2 - Escalations vs Pushbacks, Weekly Reports to the Sr. Director of HR & other reports when required.
• Handled Daily meetings, monthly 1:1s', feedback sessions & performance evaluation discussions with Associates.
• Hands-on experience in preparing Performance Improvement Plans (PIP) & Corrective Action Plans (CAP) when necessary to improve Associates' performance.
• Expertise in handling Associate Grievances, Performance Evaluations, Effective Communications & Decision-Making.
• Member of the HR All Hands Core Committee - Planned & executed HR All Hands meetings successfully for the entire HR team.
• Tools & HRMS used: ServiceNow, Workday, Kronos, Cisco Jabber & Webstation, Verint, Avaya.

Apr 2019 – Apr 2022 · 3 yrs · Bengaluru, Karnataka, India

• As a SME in HR Shared Services - Handling Onboarding activities for countries in APAC (India, China, Japan, Singapore, Korea, and Taiwan)
• Expertise in handling employee queries regarding HR Policies & processes including HRMS, Performance Management & reports (Singapore & India) using ServiceNow
• Designing & Working closely with Staffing/Recruitment COE's and Managers to publish Internal career opportunities for the whole APAC Region.
• Implemented Continuous Improvement practices like Offer Management System, Auto Email Merge & Digitally designed Employee Information Form
• Hands-on experience on the working in administrating HRMS - WORKDAY
• Technical advisor to the HR Shared Services team regarding HR Digital Transformation or Automation.
• Handled all Global Mobility & Visa related queries & built a completely self sustainable Smart Sheet system to track the End-to-End movement of employee from India to other countries
• Expertise in Building DocuSign templates from the scratch.
• Participated in UAT & Functional Testing of Workday (HRMS), Performance Management & AGU (Learning tool)
• Facilitating Talent Mobility and Employment Verification.
• Complete understanding of the recruiting process in Workday.
• Tools & HRMS used: ServiceNow, AGU, Hyland (OnBase), Workday, Smartsheet, Tmap

Apr 2018 – Apr 2019 · 1 yr · Bengaluru Area, India

• Primarily Sourcing, Screening, and Scheduling Interviews with Technical Panel.
• Extraction of suitable candidates depending on the requirement from various channels of sources like Job portal (Naukri), Professional networks (LinkedIn) for Out of Country requirements like Australia and USA, posting job requirements, Leads & Referrals.
• Screening the candidates for availability, interest level, salary range, relocation, technical knowledge and qualification.
• Informing applicants of job duties and responsibilities, compensation and benefits, work schedules and working conditions, and other related information.
• Following up with the candidates till they join.
• Managing good relationship with candidates to ensure smooth on boarding, document compilation for selected candidate.
• Handled complete On-boarding, Induction and Orientation for New Joiners
• Maintained the Employee Data base, Talent Pool Information and Reports.
• Closed positions such as Salesforce Developers and Administrators, Business Analysts,
• Techno-functional Consultants, Delivery Managers, Architects, Project Managers, Business Consultants and Android Developers as well.

Jan 2016 – Mar 2018 · 2 yrs 2 mos · Bengaluru Area, India

• Responsible for active & passive sourcing, networking with candidates, advert writing, advert posting, pre-qualifying candidates and short listing them, CV formatting, maintaining relationship with clients as well as candidates, training for new joiners, scheduling performance review calls with the clients.
• Roles and Responsibilities:
• Working for client - Caterpillar Inc. (Engineering Client)
• Gained more exposure towards W2 requirements by working with US citizens, Green card holders, EAD, TN visa holders and also with H1B visa transfers.
• Serviced both functional and technical requirements.
• Used sixth sense for resume sourcing, bullhorn and Jobdiva as an internal database, and IQN Navigator for submitting profiles.
• Scheduling interview preparation calls for the candidates before the interview and shared all the details related to the interview with the candidates.
• AWARDED FOR HIGHEST NUMBER OF PLACEMENTS IN A YEAR.

Apr 2015 – Jan 2016 · 9 mos · Bangalore

• Customer service is the provision of service to customers before, during and after a purchase.
• The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest".
• Customer service is also often referred to when describing the culture of the organization.
• It concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing.
• In this sense, an organization that values good customer service may spend more money in training employees than the average organization, or may proactively interview customers for feedback.