Anant Huse — Operations Associate

I have completed BCA and have more than 8+ years of experience in Team Management, Service Desk, Technical Support, Desktop Support, and Functional Testing. Also, I have experience in handling teams and Team Management. I have Strong conceptual and analytical skills, good written and verbal communication skills, and The ability to adapt to any new technical environment with minimal knowledge transfer efforts. Have Experience with IT Service Desk (Voice, Chat & Mail Support), Good knowledge and experience in IT infra & Apps first level support (Operations), and Understanding of Active Directory, IT Infrastructure (Servers, Storage, Virtualization, Networks, Firewalls etc). • Offered over 7 years of hands-on experience providing comprehensive IT support, specializing in Service Desk operations, Technical Support, Desktop Support • Proven track record of effectively configuring, maintaining, and troubleshooting on-site IT infrastructure, resulting in improved system performance and reduced downtime • Experienced in managing Office365 services, such as Exchange, SharePoint, and Teams, ensuring seamless collaboration and communication within the organization • Skilled in negotiating contracts with vendors for IT services, resulting in significant cost savings for the company • Proficient in using ticketing tools like JIRA and ServiceNow, and have expertise in PowerShell scripting • Extensive knowledge and experience in various IT services and infrastructure, including Azure Active Directory, Intune, Autopilot, SCCM, and more • Expertise in administering, troubleshooting, and supporting Linux and Windows servers and clients, while effectively managing Office365 services and managing centralized security solutions • Proven track record of optimizing processes, reducing costs, and ensuring seamless onboarding and offboarding experiences • Provided exceptional support as an IT Support Engineer, with a focus on Microsoft Azure Active Directory, Intune, Autopilot, and SCCM; successfully migrated systems and implemented asset management processes, resulting in improved device management and cost savings • Very good and quick learner of any new technology. • Having strong conceptual and analytical skills. • I have good written and verbal communication skills. Ability to acquire and develop new skills quickly and effectively.

Stackforce AI infers this person is a Technical Support Specialist in the IT Services industry.

Location: Pune, Maharashtra, India

Experience: 8 yrs 9 mos

Skills

It Infrastructure Management
Technical Support
It Service Management
Active Directory
System Maintenance
Customer Service
Customer Support

Career Highlights

Over 8 years of IT support experience.
Expert in Microsoft Azure and Office 365 services.
Proven track record in cost-saving negotiations.

Work Experience

L4B Software

IT Support Engineer (8 mos)

Tenerity

IT Support Engineer L3 (1 yr 4 mos)

Rocket Software

Information Technology Support Specialist II (1 yr 4 mos)

Infosys

Service Desk Analyst SME (6 mos)

HD InfoTech Ltd

System Maintenance Specialist (3 yrs 4 mos)

Infosys BPM

Process Executive (5 mos)

Ash Sales and Services Akola

Senior Support Engineer (1 yr 2 mos)

Education

Bachelor of Computer Applications at Amravati University

Anant Huse

Operations Associate

Pune, Maharashtra, India8 yrs 9 mos experience

Key Highlights

Over 8 years of IT support experience.
Expert in Microsoft Azure and Office 365 services.
Proven track record in cost-saving negotiations.

Stackforce AI infers this person is a Technical Support Specialist in the IT Services industry.

Contact

Skills

Core Skills

It Infrastructure ManagementTechnical SupportIt Service ManagementActive DirectorySystem MaintenanceCustomer ServiceCustomer Support

Other Skills

Team ManagementAttention to DetailKnowledge BaseTeamworkComputer ScienceAnalytical SkillsOffice 365Team LeadershipArticle CreationTechnical DiscussionsService-Level Agreements (SLA)Asset ManagementIT OperationsVirtual Private Network (VPN)Remote Desktop Protocol (RDP)

About

Experience

8 yrs 9 mos

Total Experience

1 yr 3 mos

Average Tenure

Current Experience

L4b software

IT Support Engineer

Nov 2022 – Jul 2023 · 8 mos · Pune, Maharashtra, India · Hybrid

Managed, diagnosed, and offered assistance for Linux (Ubuntu) and Windows Servers and Clients
Set-up, up kept, and resolved issues related to on-site IT Infrastructure, including networks, servers, and laboratories
Implemented and reviewed centralized Security Solutions like Bitdefender GravityZone; configured and utilized JIRA and Confluence platforms
Reviewed and utilized monitoring tools such as Zabbix and Azure Monitoring Tools
Supervised the on-site Laboratory dedicated to developing and testing company products
Developed and revised Knowledge Articles and IT Policies aimed at both the IT Team and End Users
Provided technical support to customers via email, live chat, and phone, addressing a variety of technical concerns
Managed Employee Onboarding and Offboarding procedures, including creating user accounts and managing access through Active Directory
Achievements:
Played an active role in negotiating IT hardware contracts with vendors for the Pune site, resulting in cost savings of 10-15%
Established and configured all necessary Office Setups within the IT Infrastructure Management

Active DirectoryTeam ManagementAttention to DetailKnowledge BaseTeamworkComputer Science+29

Tenerity

IT Support Engineer L3

Jun 2021 – Oct 2022 · 1 yr 4 mos · Pune, Maharashtra, India · Hybrid

Worked as the primary contact point for Support requests and incidents within the Global Service Desk/PISA using the Service Now platform
Conducted training sessions for staff members on newly implemented systems and catalogues
Provided support to end-users through phone, RDP, or screen sharing to resolve various issues
Managed both software and hardware inventory and ensured synchronization with KACE; tasks related to Onboarding and Offboarding, including creating new user accounts and managing access in Active Directory
Participated in the planning of future improvements and enhancement; worked extensively with Microsoft Azure Active Directory, Intune, Autopilot, SCCM, Firewall, MFA, and VPN technologies
Created and maintained comprehensive process documentation for key procedures, stored on the team's SharePoint location
Showcased knowledge of Asset Management processes, engaged in discussions about license renewals, negotiations, and documentation
Developed instructional guides for the usage of new hardware and software, along with guidelines for preventing unauthorized alterations, damage, or data breaches
Employed a collaborative work style and established strong relationships with various stakeholders, including Delivery Leads, Project Managers, Shared Services Team, and Recruitment Teams
Generated Knowledge Articles targeted at both end-users and the IT Team
Achievements:
Successfully achieving a 25% reduction in laptop rental costs by negotiating without compromising service quality
Felicitated with Kudos Award and quarterly awards for outstanding performance throughout the year
Migrated 300+ systems to autopilot and Intune at Tenerity India Pvt. Ltd.
Discontinued the use of rented laptops, saved the company 1000 dollars per month

Active DirectoryTeam ManagementAttention to DetailKnowledge BaseWindows 10Teamwork+47

Rocket software

Information Technology Support Specialist II

Feb 2020 – Jun 2021 · 1 yr 4 mos · Pune, Maharashtra · Remote

Reviewed the Global L1 Team and provided remote support for the Bangalore site
Managed tasks related to Active Directory, including creating new user accounts and managing access
Monitored and addressed daily tickets in JIRA, ensuring timely responses
Resolved issues about Outlook and system functionalities; held responsibility for level 2 and 3 technical support, collaborated effectively with Project Managers on occasional activities
Supervised IT tasks, prepared daily call reports, managed vendors, and conducted daily monitoring of Service Desk Operations
Gained experience in onboarding teams, managed Background Verification (BGV) formalities, created IDs, managed Absconding and Resignation cases, as well as Retention Cases. Managing Exit Formalities and Pipeline Management
Showcased a collaborative work style and established excellent coordination with various stakeholders, including Delivery Heads, Project Managers, Shared Services Team, and Recruitment Teams
Crafted Knowledge Articles targeted at both end-users and IT teams; managed administrative responsibilities for Okta (MFA), Web-Ex, and Slack

Active DirectoryTeam ManagementAttention to DetailKnowledge BaseWindows 10Teamwork+45

Infosys

Service Desk Analyst SME

Jul 2019 – Jan 2020 · 6 mos · Pune, Maharashtra · On-site

Worked on Intel’s Project | Floor Topper for handling tickets | SME | Service-Now Ticketing Tool | Handled more than 50 products/applications | Active Directory | Bitlocker | Hardware issues | Intel's software | Windows 10 | MS Office | Skype issues | MFA issues | Supported global users | Worked here from July 2019 to Dec 2019 (as the contract ended).

Attention to DetailWindows 10TeamworkIT Service ManagementComputer ScienceAnalytical Skills+26

Hd infotech ltd

System Maintenance Specialist

Mar 2016 – Jul 2019 · 3 yrs 4 mos · Pune, Maharashtra, India · On-site

System Maintenance Specialist | Desktop Support | Make Reports of All Systems and Laptops | create accounts for new joiners | Function Testing | Handled Marketing Team and Support Team | Report Presentation | Trainer |

Active DirectoryTeam ManagementAttention to DetailKnowledge BaseWindows 10Teamwork+33

Infosys bpm

Process Executive

Oct 2015 – Mar 2016 · 5 mos · Pune Area, India

Airbus Project | Support on MS-Office | Service-Now | Skype | Remote support |

Attention to DetailWindows 10TeamworkIT Service ManagementAnalytical SkillsService-Level Agreements (SLA)+13

Ash sales and services akola

Senior Support Engineer

Jun 2014 – Aug 2015 · 1 yr 2 mos · Akola Area, India · On-site

Hardware and networking Troubleshoot| Customer Support | Installation software | Operating systems | Assembling PC | Sales of the Systems | Onsite Support | Understanding the Customer Requirements |

Attention to DetailWindows 10TeamworkComputer ScienceAnalytical SkillsIT Procurement+15