Dec 2021 – Mar 2024 · 2 yrs 3 mos · Bengaluru, Karnataka, India · Hybrid

• 1. Wrote UX content for the in-house CMS
• 2. Conducted design QA in the staging environment
• 3. Logged and fixed UX bugs
• 4. Resolved localization queries regarding UX writing
• 5. Participated in usability survey with UX researchers
• 6. Suggested best practices to improve UX writing as a discipline

Mar 2021 – Oct 2021 · 7 mos · Bengaluru, Karnataka, India · Remote

• 1. Created Knowledge Base (KB) articles and release notes for enterprise SAAS platforms
• 2. Managed documentation repository

Sep 2020 – Feb 2021 · 5 mos · Kolkata, West Bengal

• During the global pandemic, I experienced the uncertainty and volatility of working at a bootstrapped, nascent-stage startup. 15-hour workdays with only 30% of the monthly salary! Fundraising issues and unrealistic launch deadlines - all at the same time. It became unsustainable after a point, and I quit.
• Right after this, I contracted COVID-19 along with my family members. I fell sick, and it took me over a month to fully recover. I had to look after other members of my family who were still battling the disease.
• During this break, I worked on freelance UX and content writing projects with a pharma company and a management consultancy firm.

Apr 2020 – Aug 2020 · 4 mos · Bengaluru, Karnataka, India · Hybrid

• 1. Produced UX content for a B2C app
• 2. Wrote website and blog content
• 3. Created content optimized for app stores, search engines, and social media
• 4. Performed user research for app and website
• 5. Defined information architecture for the website

Sep 2017 – Apr 2020 · 2 yrs 7 mos · Bengaluru, Karnataka, India · On-site

• 1. Created UX content for B2B and B2C apps
• 2. Conducted user research
• 3. Devised content strategy for the entire product portfolio
• 4. Coordinated the translation activities

Sep 2016 – Aug 2017 · 11 mos · Bengaluru, Karnataka, India · On-site

• 1. Created guides for end-users and administrators
• 2. Designed manuals for installing and configuring enterprise SAAS platforms
• 3. Worked on embedded contextual help documents
• 4. Managed the documentation repository

Jul 2014 – Sep 2016 · 2 yrs 2 mos · Bengaluru, Karnataka, India · On-site

• 1. Worked on Quick Reference Guides (QRGs) for third-party software used by PWC end users
• 2. Created interactive questionnaires using Instructional Design (ID) principles for PWC end users
• 3. Built, trained, and led a team of technical writers for EY's CMS Migration project
• 4. Coordinated with third-party Subject Matter Experts (SMEs)
• 5. Designed review mechanisms and SOPs as a Business Analyst (BA)

Oct 2011 – May 2014 · 2 yrs 7 mos · Bengaluru, Karnataka, India · On-site

• 1. Created country profile presentations for KPMG's executive team
• 2. Wrote quarterly and annual reports on financial performance
• 3. Analyzed competitive intelligence data

Feb 2011 – Sep 2011 · 7 mos · Bengaluru, Karnataka, India · On-site

• 1. Reported on global stock movements and rating changes using Thomson Reuters Eikon
• 2. Analyzed stock market trends
• 3. Interviewed financial analysts

Apr 2010 – Jan 2011 · 9 mos · Bengaluru, Karnataka, India · On-site

• 1. Produced copy for print, radio, digital, and OOH ads
• 2. Collaborated with the creative director for ideation, client servicing executives for the brief, and art director and graphic designers for the artwork