Aniket Shukla — Customer Success Manager

I’m a Customer Success professional with proven expertise in managing high-value accounts, driving revenue growth, and building long-term client relationships. My career has been focused on delivering measurable business impact through seamless onboarding, proactive support, and strategic account management. Currently, I work at EquityList as an Account Manager, where I: • Guide clients through smooth onboarding and adoption of our platform. • Build strong client relationships and serve as the primary point of contact. • Drive renewals and upsell opportunities by aligning client needs with product value. • Collaborate with sales, product, and marketing teams to enhance customer success strategies. • Leverage data insights to identify trends, optimize usage, and resolve challenges proactively. Beyond SaaS account management, I bring strong experience in CPaaS solutions including SMS, WhatsApp Business API, IVR, Voice, and Chatbots. I have also worked cross-functionally to integrate customer communication tools and deliver omnichannel engagement strategies. Core Skills: ✔️ Customer Success & Account Management ✔️ Revenue Growth & Upselling ✔️ Omnichannel Communication (SMS, WhatsApp, IVR, Email, Voice) ✔️ CPaaS & SaaS Solutions (1SPOC, Chatbots, GoFlipo, Messaging Platforms) ✔️ Sales Collaboration & Customer Advocacy ✔️ Data Analysis & Reporting I am passionate about helping businesses maximize the value of technology, enhance customer experience, and achieve long-term success. Currently, I’m open to exploring new opportunities where I can leverage my skills in a challenging and growth-driven environment. #CustomerSuccess #CPaaS #SaaS #AccountManagement #OpenToWork

Stackforce AI infers this person is a Customer Success professional with expertise in SaaS and CPaaS solutions.

Location: Nagpur, Maharashtra, India

Experience: 4 yrs 11 mos

Skills

Customer Success & Account Management
Cpaas & Saas Solutions
Market Analysis
Sales Strategy

Career Highlights

Proven expertise in managing high-value accounts.
Strong experience in CPaaS solutions and omnichannel strategies.
Passionate about enhancing customer experience and technology value.

Work Experience

Pinnacle Teleservices Pvt Ltd

Customer Success Specialist (1 yr 3 mos)

Metlok Private Limited

Management Trainee (3 mos)

MedTourEasy

Data Analytics Trainee (0 mo)

BigWig Infotech

Marketing Intern (2 mos)

IMBARC DMT

President (1 yr 4 mos)

BizProspex

Marketing Intern (1 mo)

BNB Investments

Content Writer (1 mo)

RCOEM : Students' Representative Council

MBA Co-ordinator (11 mos)

Bhavan's B.P. Vidya Mandir, Nagpur Alumni Association

Joint Secretary (2 yrs 7 mos)

Little Leap

Client Acquisition (7 mos)

UFF

Business Development Intern (7 mos)

Youth opportunities uprising

Marketing Team (3 mos)

KreativBricks

Marketing Intern (3 mos)

Education

MBA Integrated at Shri Ramdeobaba College of Engineering and Management

12th at Bharatiya Vidya Bhavan's

10th at Bharatiya Vidya Bhavan's

Aniket Shukla

Customer Success Manager

Nagpur, Maharashtra, India4 yrs 11 mos experience

Key Highlights

Proven expertise in managing high-value accounts.
Strong experience in CPaaS solutions and omnichannel strategies.
Passionate about enhancing customer experience and technology value.

Stackforce AI infers this person is a Customer Success professional with expertise in SaaS and CPaaS solutions.

Contact

Skills

Core Skills

Customer Success & Account ManagementCpaas & Saas SolutionsMarket AnalysisSales Strategy

Other Skills

AdaptationAdministrationAnalytical SkillsArticle WritingArtist RelationsBlog MarketingBusiness AnalyticsBusiness DevelopmentBusiness-to-Business (B2B)Chemical ManufacturingCommunicationCommunity EngagementCopywritingCreativity SkillsCross-Selling

About

Experience

4 yrs 11 mos

Total Experience

1 yr

Average Tenure

Current Experience

Pinnacle teleservices pvt ltd

Customer Success Specialist

May 2024 – Aug 2025 · 1 yr 3 mos · Nagpur, Maharashtra, India · On-site

Managing 60+ customer accounts across Gujarat, Bangalore & Delhi including prominent brands like Amul, Adani Gas, Vadilal, Havmor, Torrent Gas, and more.
Delivering exceptional customer service by building strong relationships, ensuring timely solution delivery, and maintaining a 100% customer retention rate.
Driving revenue growth and business expansion by increasing client revenue, reactivating dormant accounts, and consistently succeeding in cross-selling initiatives.
Mapping and analyzing revenue trends to identify growth opportunities and areas for improvement.
Owning the customer journey as the single point of contact (SPOC), managing escalations with timely resolution through effective internal coordination, and providing omnichannel support via SMS, WhatsApp, IVR, voice, and email.
Demonstrating product expertise by effectively presenting and showcasing solutions, including the 1SPOC omnichannel platform, SMS panel, WhatsApp platform, card-based chatbot creation tools, IVR, email services, and the GoFlipo transparency portal for SMS.
Developing and delivering proofs of concept (PoC) to show seamless integration of solutions into client environments.
Collaborating closely with the sales team to ensure alignment between customer needs and technical solutions, boosting both sales and customer satisfaction.
Assisting in proposal creation by contributing technical specifications and cost-effective solutions tailored to client requirements.
Leveraging technical expertise in SaaS platforms and in-depth knowledge of the CPaaS industry (SMS, chatbots, etc.) to deliver impactful solutions.
Partnering with the sales team strategically to identify new opportunities and grow existing accounts.
Taking a data-driven approach by forecasting and tracking key metrics, preparing detailed reports, and ensuring transparency through a dedicated customer portal.

Customer RetentionCross-SellingUpsellingCustomer Relationship Management (CRM)CommunicationBusiness-to-Business (B2B)+4

Metlok private limited

Management Trainee

Jan 2024 – Apr 2024 · 3 mos · Nagpur, Maharashtra, India · On-site

Conducted comprehensive market analysis of the adhesives and sealants industry, identifying growth drivers, emerging technologies, regulatory trends, and customer preferences.
Provided strategic insights to inform decision-making, focusing on current market dynamics and long-term growth opportunities for Metlok in the chemical industry.
Assessed production processes and packaging methods to pinpoint efficiency improvements, optimize costs, and maintain product quality.
Identified and recommended market expansion opportunities by exploring diverse applications and usage scenarios of adhesives and sealants across multiple industries.
Developed sales strategies tailored to B2B customers, creating compelling presentations and sales pitches based on industry-specific needs and customer requirements.
Researched best practices in customer relationship management (CRM) for the B2B sector, offering actionable recommendations to help build strong, lasting client relationships and improve customer retention.

ManufacturingSales ManagementBusiness-to-Business (B2B)Direct SalesSales PresentationsChemical Manufacturing+2

Medtoureasy

Data Analytics Trainee

Aug 2023 – Aug 2023 · 0 mo · New Delhi, Delhi, India · Remote

experienced the hands on working of a Data Analytics
Professional and worked under the supervision of project mentor & developed the
project entitled “Analyze Death Age Difference of Right Handers with Left Handers”.

Bigwig infotech

Marketing Intern

May 2023 – Jul 2023 · 2 mos · Nagpur, Maharashtra, India · On-site

 Lead contact through calls and emails, providing customer service, query
resolution, Gathering feedback and creating reports for continuous improvement

CommunicationSalesCustomer SupportCustomer ServiceBusiness DevelopmentCustomer Satisfaction+1

Imbarc dmt

President

Dec 2022 – Apr 2024 · 1 yr 4 mos · Nagpur, Maharashtra, India · On-site

President, MBA Integrated Department, Shri Ramdeobaba College of Engineering and
Management, Nagpur.
Led diverse student groups, driving impactful initiatives
Organized numerous events and academic programs
Addressed student challenges, providing guidance and support
Strengthened leadership, communication, and organizational skills
Emphasized empathy, adaptability, and proactive problem-solving
Focused on fostering student growth and positive learning environments
Passionate about making a difference in education
Open to collaborating with professionals for student development.

Bizprospex

Marketing Intern

Nov 2022 – Dec 2022 · 1 mo · Nagpur · On-site

Understanding data services, Crafting HARO pitches, engaging blogs, articles,
informative Twitter threads, and comprehensive Quora responses.

Web Content CreationBlog MarketingPitch DevelopmentCopywritingArticle Writing

Bnb investments

Content Writer

Sep 2021 – Oct 2021 · 1 mo · Nagpur, Maharashtra, India

Content Creation such as Messages, Captions, Blogs , Articles for Financial Services, Investments , Mutual Funds & Handling Website & Social Media Handles.

Web Content CreationWeb Content WritingCopywritingSocial Media Marketing

Rcoem : students' representative council

MBA Co-ordinator

Aug 2021 – Jul 2022 · 11 mos · Nagpur, Maharashtra, India

As a MBA Co-Ordinator in Central Student Council of Shri Ramdeobaba College of Engineering & Management , Mentored Students for different purposes such as education, Extra-curricular activities , Mental Well-being, Organized various academic events & college fests.

CommunicationLeadershipEvent ProductionCommunity EngagementEvent Management

Bhavan's b.p. vidya mandir, nagpur alumni association

Joint Secretary

Jul 2021 – Feb 2024 · 2 yrs 7 mos · Nagpur, Maharashtra, India

Joint Secretary, Alumni Association, Bhavan's B.P. Vidya Mandir Ashti
Bridged the gap between the school and esteemed alumni
Connected alumni from various batches, fostering a strong sense of community
Organized engaging events celebrating alumni achievements
Established and maintained effective communication channels with alumni
Encouraged alumni to share success stories and valuable insights
Strengthened organizational and leadership skills through the role
Achievements include expanding the alumni network and successful event organization
Committed to alumni engagement, collaboration, and alma mater support
Open to connecting with alumni, professionals, and like-minded individuals for collaboration.

Little leap

Client Acquisition

Jan 2021 – Aug 2021 · 7 mos · New Delhi, Delhi, India · Remote

Engaged leads through calls and provided customer-centric query resolution
,WhatsApp promotions and utilizing its features for marketing initiatives.

CommunicationPitch DevelopmentCustomer SupportCustomer ServiceCustomer SatisfactionDirect Sales+1

Uff

Business Development Intern

Aug 2020 – Mar 2021 · 7 mos · Nagpur, Maharashtra, India

Analysis on Food for You services, emphasizing cost-effective optimization &travel
arrangements, Route analysis and planning site visits to Manali.

Youth opportunities uprising

Marketing Team

Aug 2020 – Nov 2020 · 3 mos · Bengaluru, Karnataka, India · Remote

Organized online events and webinars for youth audiences, Artist outreach and securing
their participation, Social media marketing to enhance event visibility and engagement.