Jun 2024 – Jun 2025 · 1 yr · Gurugram, Haryana, India · Hybrid

• Revenue Growth & GTM Execution – Developed and executed the GTM strategy, driving 10x ARR growth (from $50K to $550K in 9 months) and securing a $250K grant from Google Cloud Solutions.
• Sales & RevOps Optimisation – Built scalable sales and RevOps processes, enabling $500K in 5 deal closures within 6 months and improving pipeline efficiency.
• Customer Acquisition & Conversion – Led the complete sales funnel from SQL qualification to pilot execution, achieving an 80% pilot-to-conversion rate and accelerating revenue realisation.
• Client Success & Retention – Executed customer success strategies & built customised insights to enhance the client’s sales funnel, ensuring 0% churn and a 200% increase in upsell/cross-sell revenue.
• India Operations Leadership – Scaled & handled India business operations, optimising cost efficiencies, handling finance & improving team productivity.

Dec 2021 – Sep 2022 · 9 mos · Bangalore Urban, Karnataka, India

• As a first member of the CEO's Office, worked directly with the CEO and other CXOs. Helped build and streamline processes across the Sales, HR, and Marketing divisions.
• Help in establishing the US business. Headed hiring, admin & product training processes.
• Active involvement in acquisition strategy; conducted operational & business due diligence for 3+ companies.
• Initiated & handled key partnerships with 5+ companies across sectors.
• Market opportunity analysis across US, Middle East & African markets with recommendations of opportunities of USD 20Mn+ MRR.

Aug 2020 – Dec 2021 · 1 yr 4 mos · Gurgaon, Haryana, India

• Assisted a leading ayurvedic FMCG company with revenue of INR 9000+ Cr in establishing their eB2B business (Nov’20 – Nov’21)
• Managed key accounts, P&L, growth strategy & eB2B operations. Handled 7 key national eB2B accounts with annual billing of 120Cr+ and an active buying range of 150+ SKUs.
• Increased monthly billing by approx. 50% in Q1’21 to sales revenue of 35 Cr+. Increased the penetration of NPD and NKVI by 20%.
• Managed 75+ stakeholders across accounts & client's team to ensure operational efficiency.
• Improved the average fill rate to 85% across accounts; Improved delivery TAT from 7-9 days to 3-5 days.
• Regular joint calls to plan media & marketing activities. Increased oral care & hair oil sales by 3X during the sales event.
• Monitored and reported the KPIs to track the performance of accounts.
• Assisted leading global pallet rental company in assessing the growth opportunity in the Indian market for the pallet business. (Aug’20 – Oct’20)
• Assessed and understood the supply chain of six key sectors - FMCG, FMCD, E-Commerce, E-Grocery, liquor, and online F&V industry.
• Conducted cost-benefit analysis of a shift from non-palletized loads to palletized loads. Identified opportunities worth USD 35-40 Mn across sectors in the next 3-5 years.

Apr 2019 – May 2019 · 1 mo · Hyderabad, Telangana, India

• As a part of customer strategy and applied design offering for a 2-month internship, I was aligned with leading cloud computing and platform virtualization IT firm in the USA for restructuring their marketing budgeting process.
• Analysed budgeting process, recommended various steps to reduce the manual effort of business ops staff by 40%
• Conducted maturity assessment & journey path of 15+ stakeholder (via interviews) to understand and improve the process
• Developed theoretical algorithm framework to rate new business idea and to recommended next step, approved to be part of SEED initiative (Deloitte internal idea-generating process)

Dec 2017 – May 2018 · 5 mos · Gurgaon, Haryana, India

• As a part of the centralised business planning team which directly reports to the Co-founders, my primary work involves business process improvement, target setting, data analysis and maintaining cross-functional synergies.
• Designed algorithms for delivery time estimation, delivery capacity, accuracy improved by 20%
• Performed data analytics of customer side, complaint reduced by 10%, delivery time reduced by 15%
• Spearheaded pan India demand in 32 matrices, forecasted target worth 100Cr, accuracy increased by 25%

Jul 2015 – Aug 2017 · 2 yrs 1 mo · Gurgaon, India

• As a part of Sales & operation teams handling the Hong Kong and Chinese market, I was responsible for leading the category P&L, lead generation strategy, account management, new business initiatives and customer complaint operations
• Created a new team (Hong Kong), generated 10Cr+ revenue, positive contribution margin in 15 months
• Set up new business division for the ticket reservation system, generated revenue of 1Cr+ in 3 months
• Launched new business vertical, B2B marketplace, achieved 200% targets (7.5Cr) in the first year
• Initiated product launch, TTSN (travel triangle supplier network) & Supplier dashboard, coordinated with 3 key stakeholders
• Managed and trained 7 members team to achieve profitability (3% contribution margin) in 15 months
• Involved in recruitment & training (interviewed 500+ candidates & trained 100+ employees)
• Supervised customer delight operations (2500+ travellers) with NPS (Net Promoter Score) of 55%
• Responsible for maintaining client relationship , handled around 100+ client, retention rate 85%