Jun 2018 – Dec 2021 · 3 yrs 6 mos · Gurgaon, Haryana, India

Jul 2017 – May 2018 · 10 mos

Oct 2016 – Jun 2017 · 8 mos

• Talent Acquisition Manager, Responsible for Staffing, Recruitment (Clinical , Non Clinical & Corporate) of Clove Dental across India.
• Responsible for :
• Developing a resourcing strategy which delivers the right quantity and quality of resources
• Work closely with the Senior Leadership (AVP, VP & above levels) to understand their staffing needs & strategizing with them to target relevant talent from industry
• Building close relationships with the internal stake holders and agencies in order to understand requirements & provide on-boarding solutions
• Working with Function Heads, Business Managers and Recruitment head to define and manage hiring plans and develop hiring strategies
• Identify process improvements, cost saving initiatives, document and raise with line manager for approval
• Developing and monitor the performance of various channels of recruitment & maintaining appropriate Channel mix
• Proven ability to manage a team, solve problems, determine priorities and meet agreed deadlines. • Ability to act quickly, flexibly and pro-actively in response to emerging or unexpected event

Jan 2011 – Oct 2016 · 5 yrs 9 mos · India · On-site

• Key Result Areas:
• Team Operations:-
•  Managing Direct Hiring Centers and Central Sourcing Team at National level, to Support Gurgaon, Bangalore, Pune and Thane sites.
•  Managing job fairs, Campus, Employee Referral & Tier II/III hiring.
•  Managing digital sourcing.
•  Managed Vendor Channel in Delhi NCR.
•  Managing Market Intelligence to understand the pulse of the market and our competitors to device better sourcing strategy.
•  Managing Pre-Hire training programs to increase the hiring pool in the market.
•  Ensuring minimum 40% contribution from Non vendor channels (DSG), to reduce the company dependability on Consultants and manage CPH effectively.
•  Manpower planning and forecasting with dept. heads and line managers.
• Team handling:-
•  Handling a team of 45 Sourcing & recruiting Specialist across India. Recruiters and 4 Team Leaders.
•  Responsible for their targets.
•  Training & calibration for profiles & positions.
• Have Handled Vendor selection process:-
•  Was Responsible for getting new vendors on board.
•  Short listing the vendor profiles as per the requirement of the organization.
•  Checking each prospective vendor’s company profile.
•  Visiting the site to ensure that the vendor meets our infrastructural needs.
•  Doing the background check with the existing clients of the vendor.
•  Addressing issues related to invoices/bills.
•  Preparing monthly vendor performance reports.
• Dashboard:-
•  Responsible for preparing the Hiring Dashboard that captures monthly data on the hiring targets, offers, joining, attrition, yield etc.
•  Responsible of sending reports to the supervisors and the team members
•  Capturing the hiring data for each source, location, recruiter, sourcing staff etc.
• Key Achievements:
•  Have contributed more than 44% of the total joining through Non-Vendors.
•  Got 1 Million like on Facebook making Convergys most liked BPO.
•  Increased Non-Vendor contribution from 26.2% to 44 %, nationally.

Dec 2009 – Jan 2011 · 1 yr 1 mo

• Recruitment
•  Taking care of the agent hiring.
•  Achievement of targets.
•  Ensuring quality of hires.
•  Tracking and minimizing drop out ratio.
•  Following up with candidates. (Post joining and Pre joining)
• Vendor Management
•  Single point of contact to four of Aegis’s premiere vendors.
•  Responsible and accountable for assigning targets to each vendor.
•  Development- Advised vendors with planning, sourcing, locations etc.
•  Calibration: Regular updates as per the changes in process requirements & routine refreshers for the team.
•  Responsible for sending joining reports to vendors.
•  Addressing issues related to invoices/bills.
•  Preparing monthly vendor performance reports.
• Projects undertaken:
•  Devised a new Reject MIS maintenance technique
• Vendor selection process:
•  Responsible for getting new vendors on board.
•  Short listing the vendor profiles as per the requirement of the organization.
•  Checking each prospective vendor’s company profile.
•  Visiting the site to ensure that the vendor meets our infrastructural needs.
•  Doing the background check with the existing clients of the vendor.
• Dashboard:
•  Responsible for preparing the Hiring Dashboard that captures monthly data on the hiring targets, offers, joining, attrition, yield etc.
•  Responsible of sending reports to the supervisors and the team members
•  Capturing the hiring data for each source, vendor, location, recruiter etc.

May 2008 – Dec 2009 · 1 yr 7 mos

• Team Operations:
•  Ensuring achievement of team target revenues
•  Achieving individual revenue target (where applicable)
•  Monitoring team performance through activity management and periodic reviews
•  Providing MIS on team performance
• People Management:
•  Responsible for recruitment of team
•  Providing guidance and coaching to team
•  Motivating and empowering team to deliver team goal
• Client Service
• Building and maintaining relationships with client contacts and decision makers
•  Ensuring client satisfaction through timely delivery, while maintaining quality
• Business Development
•  Generating new leads
•  Generating greater revenues from existing clients through better client service.
• Responsibilities:
•  Heading a team of about 15 Tele-Rrecruiters
•  Overall in charge of the center.
•  Screening candidates for clients such as, EXL Services, HCL BPO, NIIT Smart Serve, American Express, Intelenet Global Services, Jindal Intellicom, Wns , Keanworldzen, Quatrro, Exevo, Arvato, Metlife, Etc..
•  Scheduling the client walk-ins.
•  Coordinating with the HR Personnel from the respective clients.
•  Facilitating the overall walk-in in the premises.
•  Preparing monthly joining reports.
•  Doing joining confirmations on client’s behalf.
•  Recruitment’s for the organization itself.
•  Training the new recruits in the organization.
•  Getting constant updates from the client side regarding quality parameters.
•  Headhunting the candidates for Walk-Ins for various clients (Bulk and Lateral).
•  Conducting induction & training program for internal employee.
•  Calculation of salary.
•  Looking after appraisal of employee.
•  Raising Invoice.

Sep 2005 – Apr 2008 · 2 yrs 7 mos · Delhi Area, India

• Profile & Key Responsibilities:
•  Responsible for meeting overall targets.
•  Screening candidates for clients such as Convergys, Wipro BPO, EXL Services, HCL BPO, IBM Daksh, NIIT Smart Serve, American Express, Vertex, Dell, WNS, Info vision, DCC & Arvato.
•  Client Servicing
•  Coordinating with the HR Personnel from the respective clients.
•  Facilitating the overall Walk-in in the premises.
•  Headhunting the candidates for Walk-Ins for various clients.
•  Rising of database.
•  Preparing monthly offer reports.
•  Holding review meetings with Team Leads.
•  Achievements of targets.
•  Tracking and minimizing drop out ratio.
•  Doing joining confirmations on client’s behalf.
•  Recruitments for the organization itself.