Ankita Mondal

Program Manager

Delhi, India7 yrs 2 mos experience

Most Likely To Switch

Key Highlights

Streamlined vendor complaint tracking, reducing resolution time by ~30%.
Designed QR code-based attendance system, saving 200+ hours/month.
Implemented metrics tracking to enhance course effectiveness.

Stackforce AI infers this person is a SaaS-focused Program Manager with strong analytical and automation skills.

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Skills

Core Skills

Vendor ManagementProcess Optimization (manufacturing)Process AutomationOperational EfficiencyAnalytical SkillsMachine LearningData ScienceContent Writing

Other Skills

AlteryxAnalytical SolutionsAssemblingBig DataC (Programming Language)C#C++CompilationCompliance ManagementContract ManagementCross-functional CollaborationsCross-functional CoordinationData AnalysisData VisualizationData Warehousing

About

I played a key role in driving process excellence, vendor management, and automation across operations. I led the automation of report generation, which significantly reduced manual effort and saved team bandwidth. I also implemented the automatic integration of newly onboarded employees to ensure seamless data updates across systems. As a Program Manager - Soft Services, I streamlined the complaint tracking process by creating an automated system for vendors and resolved payment delays by setting up structured weekly and monthly review mechanisms. Additionally, I introduced a QR code-based attendance system for housekeeping staff, which eliminated fraudulent entries and provided real-time visibility into manpower deployment. These initiatives helped improve overall efficiency, transparency, and operational control.

Experience

7 yrs 2 mos

Total Experience

1 yr 9 mos

Average Tenure

2 yrs 1 mo

Current Experience

Blinkit

2 roles

Program Manager

Promoted

May 2024 – Present · 2 yrs 1 mo · Gurugram, Haryana, India

Led soft services program optimization across 300+ stores:
· Streamlined vendor complaint tracking and fixed payment delays with automated workflows and structured review cadences, reducing issue resolution time by ~30%.
· Improved vendor satisfaction and strengthened compliance through timely payments and transparent processes.
Automated PAN India housekeeping attendance system:
· Designed and deployed a QR code-based solution, eliminating fraud and increasing workforce visibility via real-time dashboards—saving 200+ hours/month and reducing manual effort by 40%.
· Integrated data into Store Ops app for centralized tracking, boosting accountability and enabling focus on strategic improvements.

Vendor ManagementStakeholder ManagementCompliance ManagementProcess Optimization (Manufacturing)Contract Management

Associate Program Manager

May 2024 – Aug 2024 · 3 mos · Gurugram, Haryana, India

· Led automation and integration initiatives to streamline processes
· Developed scalable tools that enhanced operational efficiency
· Facilitated cross-functional improvements to optimize collaboration and performance

Time EfficiencyProcess AutomationOperational EfficiencyCross-functional Coordination

Chaabi

Program Manager

Jun 2023 – Apr 2024 · 10 mos · Gurugram, Haryana, India

1. Engagement & Course Analysis: Implemented metrics tracking to improve course effectiveness and user engagement, informing strategic adjustments to course content and delivery.
2. Performance & Retention Assessment: Established robust performance and retention metrics, driving key insights into educational impact, user retention, and facilitating informed decision-making.
3. Platform Optimization: Led user-device analysis and optimization, enhancing content delivery and user experience for diverse device types and bandwidth capacities.

Analytical SkillsAnalytical Solutions

Infinite locus

Associate Program Manager

Jan 2023 – May 2023 · 4 mos · Gurugram, Haryana, India · On-site

Extracted and cleaned data from a dataset of 30,000 beer records, including attributes such as ABV, IBU, SRM, and
serving temperature.
Performed exploratory data analysis to identify patterns and relationships among variables, including ABV’s
impact on IBU and customer ratings.
Developed a recommender system using machine learning techniques, such as collaborative filtering and matrix
factorization, to enhance product recommendations on the company website.
Created an optimization algorithm for curating a new liquor range, incorporating sales data, customer feedback,
and market trends to boost revenue and customer satisfaction.

Machine LearningSAS (Programming Language)Analytical SkillsTableauPython (Programming Language)SAS (Software)+5

Educational initiatives

Project Manager Program Management Office

Sep 2022 – Nov 2022 · 2 mos · Ahmedabad, Gujarat, India

Content creation & review, assessment & compilation, institution's in education industry. Specialization in Science and Social Science subjects.

ProofreadingCompilationDocument ReviewAssemblingContent writingTeamwork

Career break

Personal goal pursuit

Sep 2018 – Aug 2022 · 3 yrs 11 mos · New Delhi, Delhi

Prepared for UPSC Civil Services Examination.
Studied Political Science, Economy, Society, Ancient, Medieval and World History, Modern India, Post Independence, Social Justice, Geopolitics, Biodiversity, Ethics, Art and Culture, Polity, Governance, Geography, Enviornment, International Relations and other diverse subjects.