Jan 2021 – Dec 2023 · 2 yrs 11 mos · Bhubaneswar, Orissa, India · Hybrid

• As a Team Leader at Paytm, I led the growth and operations of multiple business verticals, including EMI Business, POS (Point of Sale) solutions, QR Code payments, and Sound Box products. I was responsible for driving strategic initiatives, managing cross-functional teams, and ensuring seamless product integration to enhance customer experience and business outcomes. I spearheaded the adoption and optimization of Paytm's EMI solutions, POS systems, and QR Code payments, collaborating with merchants and partners to ensure smooth, secure transactions. Additionally, I managed the deployment of Paytm’s Sound Box products to improve merchant engagement and streamline payment notifications. In my leadership role, I mentored a high-performing team, set clear goals, and fostered a culture of collaboration and innovation. I worked with product, tech, and marketing teams to innovate and enhance product offerings, driving customer acquisition and improvements based on market trends like Automobile Industry, Consumer Durables Industry. I also ensured compliance with regulatory frameworks, managed risk, and focused on enhancing customer engagement through improved onboarding and issue resolution. Utilizing data analytics, I tracked performance and key metrics, refining business strategies to optimize growth, customer satisfaction, and overall business performance.

Feb 2016 – Dec 2020 · 4 yrs 10 mos · Pune, Maharashtra, India

• Experienced and results-driven Team Leader with a strong background in the real estate technology industry, specializing in operations management, team leadership, and driving high-impact projects. Skilled in leading cross-functional teams to deliver innovative solutions in property search, listings, and transactions, optimizing workflows, and aligning operations with organizational goals to drive business growth. Proven success in overseeing initiatives to streamline operations, improve property search algorithms, enhance customer engagement, and develop product features that increase platform usage. Adept at utilizing data analysis and market insights to inform decisions, boost conversion rates, and improve user satisfaction. Experienced in collaborating with marketing, sales, tech, and operations teams to ensure seamless execution of product strategies, operational efficiency, and continuous improvement. Focused on implementing effective operational strategies to address customer needs, ensure timely service delivery, and maintain operational excellence. Passionate about leveraging technology to optimize operations and revolutionize the real estate experience, delivering tangible value to users and stakeholders while ensuring Housing.com remains a leader in the competitive marketplace.

Apr 2011 – Jan 2016 · 4 yrs 9 mos

• As a Senior Sales Executive at IndiaMart, I was responsible for driving revenue growth and establishing strong relationships with both new and existing clients. My role focused on identifying and converting business opportunities, generating leads, and providing customized solutions for clients across various industries, all while leveraging IndiaMart's vast platform to meet client needs.
• Responsibilities:
• Lead Generation & Client Acquisition: Spearheaded efforts to generate leads, qualify prospects, and close sales by presenting IndiaMart's comprehensive suite of products and services. I worked closely with potential clients to understand their business requirements and offer solutions that enhanced their market presence.
• Account Management: Managed a portfolio of existing clients, building and nurturing long-term relationships by providing exceptional customer service and addressing their evolving needs. Focused on increasing client retention and business renewals by continually adding value.
• Sales Strategy Development: Developed and executed sales strategies to penetrate new markets and expand the client base. I collaborated with internal teams, including marketing and support, to ensure that the sales process was aligned with organizational goals.
• Product Demonstrations & Negotiations: Conducted product demonstrations to showcase the benefits of IndiaMart’s services, addressing client concerns, and negotiating contracts to close sales deals successfully.
• Sales Reporting & Forecasting: Regularly reported on sales performance, tracked KPIs, and forecasted future sales to ensure targets were met. Worked closely with the management team to refine strategies and improve sales effectiveness.
• Throughout my time at IndiaMart, I consistently achieved and exceeded sales targets, contributing to the company’s growth. My ability to understand client requirements, offer tailored solutions, and close high-value deals played a key role in driving business success.