Jan 2019 – Feb 2022 · 3 yrs 1 mo · Gurgaon, India

• A customer life cycle consulting firm that uses deep industry expertise and rigorous analysis to help businesses retain customers and build repeat business.

Aug 2009 – Jun 2018 · 8 yrs 10 mos · Gurgaon, India/ Singapore

• ■ Responsible to Lead the Strategic Plans and Policies in order to set up the right mix of Products and Service delivery, GTM, Financial, Tax, Risk Management, Sales and Marketing plan/execution, Human Resource Management & Fundraising
• ■ Set up operations in Korea, India, Middle East & Indonesia. Led team to identify, select & train operating partners in China, Thailand & Philippines.
• ■ Led a team of Senior Managers in Asia comprising of Retail Operations, Technical / Service / Project Management, Business Development & Country Business Managers.
• ■ Responsible for delivering Annual Business size: Revenue +USD $ 12 Million
• ■ Utilize extensive marketing skills to create a significant market presence for the company’s brand, increasing awareness.
• ■ Grow business in existing markets, driven by the launch of new products, online platform and various growth strategies in new and existing accounts.
• ■ Expand into markets such as Middle East, Southeast Asia and South Korea to increase corporate revenues.
• ■ Create alternative marketing platforms to enhance brand value and sales.
• ■ Establish a company with the right products, team, cash flow and commercialization to continually grow the business.
• ■ Provide direction, growth, and management, directing design and delivery of profitability to customers through products and services.

Mar 2007 – Jul 2009 · 2 yrs 4 mos · Gurgaon, India

• ■ Leading sales team of business unit/ functional heads (38 personals both direct & indirect). Responsible for delivering the annual sales plan & the strategic business plan. Business size: Revenue +USD $ 18 Million
• ■ Employed extensive sales skills to develop and implement effective strategies to increase sales revenues by 38%,
• ■ Consistently led nationwide sales team members to achieve and exceed sales targets.
• ■ Established productive and professional relationships with key personnel in assigned customer accounts to enhance customer satisfaction and gain referrals.
• ■ Negotiated and closed agreements with large customers to stimulate company sales.
• ■ Monitored and analyzed performance metrics and suggested improvements to enhance sales efficiency.
• ■ Prepared monthly, quarterly and annual sales forecasts to set quotas and goals.
• ■ Performed research and identified new potential customers and market opportunities, and provided timely and effective solutions aligned with client needs.
• ■ Liaised with marketing and product development departments to ensure brand consistency.
• ■ Proactively remained up-to-date with new product launches and ensured sales team members were on board.

Apr 2005 – Feb 2007 · 1 yr 10 mos · Mumbai Area, India

• ■ Led a team of Managers comprising of Retail Operations, Technical / Service / Project Management & Business Development. Business Size: Revenue +USD $ 8 Million
• ■ Effectively managed sales and post sales activities for NexPress and Digimaster range of digital presses in North, West and territories of South India, increasing revenues by 54%.
• ■ Directed all backend operations for the digital print business in India, including commercial, finance and inventory management with the respective teams.
• ■ Visualized and implemented marketing communication activities for digital print business in India.
• ■ Spearheaded business development activities for the Indian market.

Aug 2002 – Apr 2005 · 2 yrs 8 mos · Gurgaon, India

• ■ Utilised extensive organisational skills to manage sales portfolio for three territories.
• ■ Suggested new products to increase sales revenue by 29%.
• ■ Implemented new support programs to grow customer satisfaction by 23%.
• ■ Expanded sales to include mass market accounts and implemented new channel sales.
• ■ Implemented training course for new products to increase sales staff skill levels.