Anurag Aggarwal

CEO

Delhi, India8 yrs 5 mos experience

Most Likely To Switch

Key Highlights

Over 8 years of experience in KYC/AML and transaction monitoring.
Proven leadership in managing teams and projects.
Strong analytical and problem-solving skills.

Stackforce AI infers this person is a KYC/AML and Operations Management expert in the Fintech industry.

Contact

Skills

Core Skills

Transaction MonitoringOperations ManagementKyc VerificationProcess ModelingCustomer ExperienceFinancial ManagementEvent Planning

Other Skills

Procedure DevelopmentWorkflow ManagementBusiness KnowledgeOrganization SkillsFinancial PlanningCoachingProfessional SkillsInternal AuditsDispute ResolutionStrategic ThinkingSolution-orientedService-Level Agreements (SLA)Attention to DetailJob SkillsAnalytical Skills

About

Working as a Team Lead with over 8 years of Corporate Experience in various fields including KYC/AML, transaction monitoring.

Experience

8 yrs 5 mos

Total Experience

1 yr 2 mos

Average Tenure

1 yr 11 mos

Current Experience

Bank of america

Team Leader

Jul 2024 – Present · 1 yr 11 mos

Wns

Team Lead

Jun 2023 – Jul 2024 · 1 yr 1 mo · Gurugram, Haryana, India

Procedure DevelopmentWorkflow ManagementBusiness KnowledgeOrganization SkillsFinancial PlanningCoaching+10

Natwest group

Senior Analyst

Jun 2022 – May 2023 · 11 mos · Gurugram, Haryana, India

Procedure DevelopmentWorkflow ManagementBusiness KnowledgeOrganization SkillsCoachingFinancial Management+10

Pickrr technologies pvt. ltd.

Project Manager

Feb 2022 – Jun 2022 · 4 mos · Gurugram, Haryana, India

Connecting with the senior management to understand the requirements and build the team and tools accordingly
Introduced and established the helpline service for inbound calls.
Process establishment, testing and trials of tools used like Ameyo and Exotel.
Training the team on a regular basis regarding the operational tools and process.

Process ModelingWorkflow ManagementBusiness KnowledgeOrganization SkillsAnalytical SkillsPresentation Skills+17

Unilodgers

Operations Analyst

Jul 2019 – Sep 2021 · 2 yrs 2 mos · India

Workflow ManagementBusiness KnowledgeOrganization SkillsFinancial ManagementProfessional SkillsOperations Management+4

Zomato

Associate

Jul 2018 – Jul 2019 · 1 yr · India

Communicating with customers via different channels including chats, emails and calls
Created saved replies in HS to reduce the TAT from 4 minutes to <2 minutes
Smartly handled socially escalated consumer’s issues which included premium and VIP customers (celebs and social icons as well)
Good hand in managing team and getting the work done at a given time.
Weekly Reports/Analytical work/Roster Planning
Spearhead the projects (Growth calling, Rejection training sessions, Fraud dashboard)

Workflow ManagementBusiness KnowledgeOrganization SkillsPresentation SkillsProfessional SkillsCustomer Experience+11

All4one events & manpower

Event Coordinator

Jul 2017 – Jul 2018 · 1 yr · India

Interviewing candidates on call and in-person who apply to volunteer in events via different channels
Briefing and candidates about the details of the event and providing script if required
Managing and supervision of the crew at the event location

Event PlanningWorkflow ManagementBusiness KnowledgeOrganization SkillsPresentation SkillsProfessional Skills+7