Nov 2020 – Nov 2022 · 2 yrs · Delhi, India · Remote

• ● Orchestrated the growth of the auto products division at Roadzen in the Insurtech and AI sector, expanding the team from 40 to 100+ members within 2 years.
• ● Spearheaded the integration of AI into existing products, resulting in a remarkable double-digit percentage increase in Annual Recurring Revenue (ARR).
• ● Led product management, design, analytics, and user research functions, ensuring a holistic and cohesive approach to product development.
• ● Successfully managed stakeholder relationships and crafted strategic product roadmaps to align with company objectives.
• ● Mentored and managed a high-performing team of 6 product managers, fostering their professional growth and contributing to overall team success.
• ● Collaborated closely with a talented tech team of 45+ engineers across multiple products, ensuring seamless coordination and delivery of innovative solutions.

Oct 2018 – Jan 2020 · 1 yr 3 mos · Gurgaon, India · On-site

• ● Being part of the founding team at Netomi, delivered the product 0-1 and then scaled from 1-N.
• ● Led a team of 3 product managers across multiple modules generating ARR worth multi-million
• USD.
• ● Improved the AI chat bot model accuracy for customers by 28% by introducing the feature to use
• historical client data and suggest training data for intents in addition to crowdsourcing.
• ● Achieved 70% reduction in time to create chat bot training datasets for AI models for customers
• by introducing clustering automation.
• ● Launched Analytics Studio for chat bot which contributed to about a 45% increase in upselling to
• the enterprise customers resulting in an increase in revenue up to $300k per customer.
• ● Published Netomi Virtual Agent apps on Zendesk and Freshdesk Marketplace.

May 2014 – Dec 2017 · 3 yrs 7 mos · Gurgaon, India · On-site

• ● Created and improved bot conversation flows to generate GMV of $5M for e-commerce customers via chatbot.
• ● Responsible for improving the quality of machine learning algorithms for Ecommerce Domain by 35%.
• ● Solely responsible for delivering the SAAS product platform 0-1 for brands to onboard, manage, and train bots.
• ● Launched Tommy Hilfiger Chat Bot, Pantene Hair Stylist Bot and Goosebumps Bot for Sony Entertainment.

Dec 2017 – Sep 2018 · 9 mos · Gurgaon, India · On-site

• ● Improved conversion funnel by 15% by revamping the entire cart creation experience.
• ● Created a new section to give users a holistic experience of features before purchasing.
• ● Set up the lead capturing and offers module for website's new worldwide launch.

Aug 2012 – Apr 2014 · 1 yr 8 mos · Gurgaon, India · On-site

• ● Managed a team of 2 associate product managers across multiple modules.
• ● Boosted ARR by about 14% and generated a regular source of income by introducing innovative
• cross-selling features.
• ● Decreased Level I support tickets by 42% and improved CSAT by 18%.

Apr 2011 – Jul 2012 · 1 yr 3 mos · Gurgaon, India · On-site

• ● Improved user onboarding and activation of an Carigamy app which gave real time alerts for fuel, engine health, geolocation tracking by connecting to OBD device in car. App had 1,00,000 + downloads in the play store.

Apr 2010 – Apr 2011 · 1 yr · Hyderabad Area, India · On-site

• ● Assisted the advice on the portfolio formation of clients depending on their risk appetite, time horizon and objective of investment and suggested structured products.