Jul 2025 – Nov 2025 · 4 mos

Jun 2022 – Jun 2025 · 3 yrs

• Engaged by Compass Group, the world’s largest food-service company (£26 billion + revenue, 500 000 + employees), to lead a £8 million transformation of procurement, finance, and operations systems across France, Germany, and Switzerland, covering 15 000 restaurant units and 6 500 + users. The modernization consolidated 27 legacy platforms into one multilingual SAP ecosystem, improving margin visibility, regulatory compliance, and workforce efficiency across EMEA.
• ● Directed end-to-end modernization of SAP S/4HANA procurement, invoicing, and audit workflows, establishing a unified enterprise template across 3 countries and eliminating £1.2 million in duplicate system cost.
• ● Partnered directly with country CFOs and procurement heads to define roadmap priorities that protected margins, optimized labor cost, and standardized supplier catalogs across all three regions.
• ● Delivered three simultaneous localized go-lives (English, French, German) within 120 days, one of Zensar’s fastest SAP launches, realizing £8 million + in contracted revenue and lowering rollout cost 25%.
• ● Instituted KPI dashboards and feedback loops linking unit-level operations to regional management; boosted user-satisfaction scores 14 points and improved issue-resolution SLA adherence from 82% → 97%.

Apr 2021 – Jun 2022 · 1 yr 2 mos

• For John Lewis
• Delivered a GDPR-compliant Service Documentation Hub to securely capture PII and meet legal obligations, helping reduce legal and insurance claims by over £1.1M.
• Digitised documentation workflows, cutting paper use and supporting JLP’s carbon reduction efforts—saving £18K annually.
• Delivered Evening Delivery capability across JL branches, aligning operations with evolving customer needs and increasing delivery flexibility during peak periods.

Nov 2019 – Mar 2021 · 1 yr 4 mos

• Led the implementation of Product Culture, Agile practices across 3 ERP projects, resulting in a 22% increase in delivery speed and enhanced client satisfaction.
• Coached 8 Scrum teams on Agile methodologies, driving a 7% increase in productivity and a 21% improvement in quality metrics.
• Facilitated workshops and training programs for over 150 employees, fostering a culture of continuous improvement and ensuring alignment with Agile principles, contributing to a 14% improvement in project-business alignment.

Dec 2017 – Oct 2019 · 1 yr 10 mos

• For John Lewis
• Redesigned change and demand intake processes between commercial teams, branches, service buildings, and IT, improving cross-functional alignment and delivery efficiency.
• Key product initiatives: International Returns (Hard Brexit) ,iManage Implementation for Legals, Modernised in-branch using Snapdragon

Nov 2013 – Nov 2017 · 4 yrs

• For John Lewis
• Led environment strategy and delivery for two Multi Million transformation programs across GCP Cloud and Mainframe, achieving 99.8% uptime and advancing corporate sustainability goals.
• Championed DevOps and Agile best practices across 10+ teams, accelerating delivery cycles, improving collaboration, and ensuring scalable, secure cloud infrastructure.

Jul 2012 – Oct 2013 · 1 yr 3 mos

• For John Lewis
• Led dual-shore operations for 12 mainframe and Java applications, providing 24/7 support—including during the London Olympics 2012, Christmas, Black Friday, and other peak retail events.
• Managed incident, problem, and release processes, driving service improvements and ensuring stability during high-demand periods.

Feb 2011 – Jun 2012 · 1 yr 4 mos

• For John Lewis

Aug 2010 – Jan 2011 · 5 mos

• For John Lewis Partnership

Apr 2009 – Jul 2010 · 1 yr 3 mos

• For John Lewis & Waitrose

Sep 2008 – Mar 2009 · 6 mos