ARDRA M

Operations Associate

Bengaluru, Karnataka, India4 yrs 9 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Led data analysis projects optimizing operational performance.
  • Increased vendor response rates by 22% through training.
  • Resolved 603 inventory issues enhancing operational efficiency.
Stackforce AI infers this person is a Data-Driven E-commerce Operations Specialist with strong analytical and project management skills.

Contact

Skills

Core Skills

Data AnalysisReportingVendor ManagementTeam LeadershipProblem SolvingCivil Engineering

Other Skills

Power BIExcelSQLTeam ManagementProduct DisplaySOP DevelopmentInterpersonal SkillsAutoCADCoordination SkillsCatalogue DesignPresentationsKey Account ManagementBusiness ManagementOperational ExcellenceGoogle Analytics

About

With a solid foundation in e-commerce operations, I bring a blend of analytical acumen, project management expertise and leadership skills to the table. During my tenure at Amazon Development Centre India Pvt Ltd, I polished my ability to drive business insights through data analysis, leading initiatives to enhance product findability and guest engagement in the US marketplace. Leveraging my expertise in Excel, SQL, and PowerBI, I developed and delivered comprehensive metrics reports, providing stakeholders with actionable insights for informed decision-making. In addition to my technical skills, I have a strong background in team management, coaching, and mentoring. As an Operations Lead, I led a team, ensuring adherence to productivity, audit, and quality control metrics while fostering a culture of continuous process improvement. I onboarded a new platform and several strategies in Vendor Outreach procedures and orchestrated training sessions for vendors and vendor managers, resulting in a significant increase in response rates and improved collaboration across teams. My experience in reporting and analysis, alongside my proactive problem-solving approach and commitment to continuous learning, marks a seamless evolution to a dynamic business analyst role. This advancement allows me to elevate my expertise, utilizing my diverse skill set to drive impactful change and further contribute to organizational success.

Experience

4 yrs 9 mos
Total Experience
2 yrs 7 mos
Average Tenure
3 yrs 6 mos
Current Experience

Amazon

3 roles

Lead Data Specialist

Jul 2025Present · 10 mos · Bengaluru, Karnataka, India · On-site

Sr Catalog Specialist

Promoted

Jun 2022May 2024 · 1 yr 11 mos

  •  Developed and delivered periodic business reports before the stakeholders, using Power BI, tracking key performance indicators and trends to support strategic decision-making.
  •  Executed complex data analysis projects, identifying inefficiencies using Excel and SQL, implementing corrective actions that optimized operational performance and rectified 83K product issues, unlocking inventory valued at $1.85 million.
  •  Onboarded a new platform under non AVS span to enhance vendor communication. Developed and conducted SOP training sessions for vendors and vendor managers, increasing response rates by 22% and reducing manual outreach efforts.
  •  Led a team of 5 associates across US marketplace, ensuring adherence to productivity, audit, and quality control metrics. Certified as a trainer for RBS Process, mentoring 4 new hires in Broken Variations process over a 2-year period.
Power BIExcelSQLTeam ManagementProduct DisplayData Analysis+1

Investigation Specialist

Sep 2021Jun 2022 · 9 mos

  •  Orchestrated strategic interventions, ensuring the seamless resolution of issues related to missing inventory from Amazon warehouses. Resolved 603 cases of missing inventory over a span of 9 months.
  •  Analysed seller data to identify fraudulent activities, leading to 2 major updates in SOPs that enhanced process accuracy and efficiency by 11%.
  •  Managed and prioritized complex escalations and rectified 12 ambiguous issues effectively.
Interpersonal SkillsProduct DisplayProblem SolvingData Analysis

Airport authority of india

Civil Engineer Apprentice

Jun 2020Mar 2022 · 1 yr 9 mos · Kozhikode, Kerala, India · On-site

  •  Prepared AutoCAD drawings and monitored 3 major construction sites in Calicut International Airport over a span of 1 year.
  •  Addressed over 500 maintenance requests for airport facilities, ensuring timely completion and adhering to service level agreements.
Interpersonal SkillsAutoCADCivil Engineering

Education

Adi Shankara Institute of Engineering and Technology, Kalady

Bachelor of Technology - BTech — Civil Engineering

Jan 2015Jan 2019

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