Arnaud Bouchard

CEO

France30 yrs 1 mo experience

Most Likely To SwitchHighly Stable

Key Highlights

Global leader in Customer Experience transformation.
Expert in leveraging technology for business growth.
Proven track record in managing large teams across regions.

Stackforce AI infers this person is a Customer Experience and Business Transformation expert in the Consulting industry.

Contact

Skills

Core Skills

Customer ExperienceBusiness TransformationConsultingTechnology TransformationMarketing StrategyBusiness Development

Other Skills

Transformational ConsultingExperience DesignCustomer ManagementP&L ManagementAutomotive IndustryTeam ManagementCRM SolutionsE-commerce SolutionsSalesforceMS DynamicsAdobePegaCustomer InsightsMarketing TransformationSales Strategy

About

- Worldwide Leader of the Customer Experience - Member of the CTO Innovation and portfolio group excom. - Management of business consultants , sales, Technology teams, Worldwide (Europe, NA, APAC) - Dealing with clients in every Industry around the World (consumer goods, retail, Automotive, Airlines, Luxury, public sector, Financial sévices, Telecom, services)

Experience

30 yrs 1 mo

Total Experience

4 yrs 3 mos

Average Tenure

7 yrs 9 mos

Current Experience

Capgemini

3 roles

Executive Vice President, Worldwide Customer Experience Practice

Promoted

Jan 2024 – Present · 2 yrs 3 mos · Hybrid

Leveraging our assets, capabilities around the world to accelerate the Business and Technology transformation of our clients, for some adapted, relevant customers experiences, aligned with their brands. Thanks to top-level talents cutting-edge offerings, partners, the transformation is achievable.
Capgemini group's Digital Customer Experience Global Practice has been delivering one-to-one and relevant, personalized, unique, and engaging experiences to our clients, worldwide.
We orchestra more than 25 000 consultants across the world working on Customer Experience activities in the areas of Transformational Consulting, Experience Design, Mobile, Customer Management, Commerce, Content and Process management.

Business TransformationCustomer ExperienceTechnology TransformationConsulting

Executive Vice President, Automotive & Mobility Business Unit | Excom Capgemini France

Jan 2021 – Jan 2024 · 3 yrs · Hybrid

Leading, in charge of the P&L of the Automotive & Mobility Industry for Capgemini in France, for OEMs, Suppliers, Dealers, ... All the assets (local and worldwide) from our Group to bring value to those leaders : Engineering, Cloud, Data, Customer Experience, Intelligent Industry, IT transformation, Consulting, ...

P&L ManagementAutomotive IndustryConsultingBusiness Transformation

Executive Vice President, Head of Digital Customer Experience Practice | Excom Capgemini France

Jul 2018 – Jan 2021 · 2 yrs 6 mos · Hybrid

In charge of a team of 1 500 persons in France, and more than 400 in India and 200 in Moroco (architects, developers , IT ingeneers, UX/UI designers, IA, ...) dedicated to the technology transformation of Marketing, Sales and Customer Care Departments. Build and run of BtoB and BtoC (i) Global CRM (Salesforce, MS Dynamics, Adobe,Pega ...) (ii) e-commerce solutions (Hybris, Salesforce, Magento, ...) (iii) Services platforming solutions and (iv) Supply Chain (FluentCommerce, Manhattan)

Team ManagementTechnology TransformationCRM SolutionsE-commerce SolutionsCustomer Experience

Capgemini invent

Executive Vice President, Head of Customer Engagement | excom Member Capgemini Invent France

Jun 2010 – Jun 2018 · 8 yrs · Paris

Capgemini Invent is the Strategy and Transformation Consulting brand of Capgemini Group.
The team was offering a wide scope of capabilities and a unique range of specific expertises, including Customer Insights, Marketing, Sales and Customers Relationships, with almost 150 consultants dedicated in France, and 500 in the world
1. Customer Insights & Knowledge
2. Customer journeys in every touch points
3. Marketing Transformation & Efficiency
4. Sales & Channels Strategy & Optimisation (contact centers, salesforce, e-commerce, ...)

Customer InsightsMarketing TransformationSales StrategyCustomer ExperienceBusiness Transformation