Arpit Setya

Operations Associate

Gurugram, Haryana, India15 yrs 8 mos experience
Most Likely To SwitchAI Enabled

Key Highlights

  • Expert in Vendor Management and Customer Success.
  • Proven track record in process improvement and operational excellence.
  • Recognized for developing impactful pricing models in healthcare.
Stackforce AI infers this person is a Vendor Management and Operations expert in the SaaS and Healthcare sectors.

Contact

LinkedIn

Skills

Core Skills

Vendor ManagementCustomer SuccessProgram ManagementBusiness IntegrityBusiness ExcellenceAdvisory ManagementLean Six SigmaProcess ImprovementManagementBusiness Case DevelopmentSoftware Development

Other Skills

Customer SatisfactionStrategic ThinkingVendor RelationsProblem SolvingAttention to DetailTeamworkService LevelsPeople ManagementRelationship BuildingDelivery PerformanceCustomer RetentionClient RelationsWritten CommunicationBusiness ReviewsStakeholder Management

Experience

15 yrs 8 mos
Total Experience
3 yrs 1 mo
Average Tenure
7 yrs 5 mos
Current Experience

Meta

2 roles

Vendor Management - Global Operations

Promoted

Oct 2019 – Present · 6 yrs 8 mos

Customer SatisfactionStrategic ThinkingVendor RelationsProblem SolvingAttention to DetailTeamwork+19

Program Manager - Business Integrity

Jan 2019 – Oct 2019 · 9 mos

Strategic ThinkingProblem SolvingAttention to DetailTeamworkService LevelsPeople Management+15

Accenture

Business Excellence Advisory Associate Manager

Aug 2016 – Jan 2019 · 2 yrs 5 mos · Hyderabad, Telangana, India

Strategic ThinkingCost EfficiencyProblem SolvingAttention to DetailTeamworkService Levels+15

Genpact

3 roles

Senior Manager - Lean Six Sigma Black Belt

Feb 2015 – Aug 2016 · 1 yr 6 mos

Customer SatisfactionStrategic ThinkingCost EfficiencyProblem SolvingAttention to DetailTeamwork+20

Manager

Jun 2013 – Feb 2015 · 1 yr 8 mos

Customer SatisfactionStrategic ThinkingProblem SolvingAttention to DetailTeamworkService Levels+16

Management Intern

Apr 2012 – May 2012 · 1 mo · Greater Hyderabad Area

  • Prepared an Alternate Pricing Model for two of the biggest processes of one of the top clients in Healthcare industry.
  • Proposed a Business Case for moving from FTE based billing to Transaction based billing.
  • Projected an improvement in Adjusted Operated Income by ~9% for a decade old process already having an AOI of more than 30%
  • Annualized Cost Benefit of more than $50K.
  • Recognized as the best intern among more than 70 interns from Top B-Schools of India.
  • Offered a Pre-Placement offer by Genpact on the basis of the project.
Problem SolvingAttention to DetailTeamworkRelationship BuildingStakeholder ManagementInternal/External Consulting+1

Unitedhealth group

Associate Software Engineer

Jun 2010 – May 2011 · 11 mos · Gurgaon, India

Problem SolvingTeamworkStakeholder ManagementGlobal TeamsService-Level Agreements (SLA)Software Development

Airtel

Executive Engineer

Sep 2008 – Jun 2010 · 1 yr 9 mos · Gurugram, Haryana, India

Problem SolvingAttention to DetailTeamworkStakeholder ManagementGlobal TeamsService-Level Agreements (SLA)

Education

Symbiosis Institute of Business Management (SIBM)

Master of Business Administration (M.B.A.) — Operations Management

Jan 2011 – Jan 2013

Savitribai Phule Pune University

Engineer's Degree — Electronics & Telecommunication

Jan 2004 – Jan 2008

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