Ashis Ghadai

Operations Associate

Bhubaneswar, Odisha, India1 yr 5 mos experience
AI Enabled

Key Highlights

  • Proficient in core banking operations and customer service.
  • Strong expertise in KYC compliance and financial transactions.
  • Passionate about the intersection of banking and technology.
Stackforce AI infers this person is a Banking and Financial Services professional with a focus on customer support and operations.

Contact

Skills

Core Skills

Banking ServicesCustomer ServiceTalent Management

Other Skills

Branch Banking OperationsAuthorizationCustomer RetentionRecruitingBankingMutual FundsStock Market AnalysisSales and MarketingAdministrative AssistanceKYC VerificationAnti-Money LaunderingBank ReconciliationInternet BankingSales OperationsOperational Planning

About

Driven banking professional currently working as a Senior Customer Support Executive (PO) at Tamilnad Mercantile Bank, with hands-on experience in customer service, banking operations, and financial transactions. This role has provided practical exposure to core banking processes, including handling customer queries, fund transfers (NEFT, RTGS, IMPS), account services, and ensuring compliance with KYC and regulatory guidelines. Focused on delivering efficient service while maintaining accuracy, trust, and customer satisfaction. Alongside practical experience, I am continuously building strong domain knowledge in banking, financial services, and digital payment systems. I am particularly interested in understanding how modern banking is evolving with technology. With a strong learning mindset and attention to detail, my goal is to grow within the BFSI sector by developing expertise that bridges operations, customer experience, and financial systems, while contributing meaningfully to organizational success.

Experience

1 yr 5 mos
Total Experience
9 mos
Average Tenure
7 mos
Current Experience

Tamilnad mercantile bank ltd

Probationary Officer(Senior Customer Support Executive)

Oct 2025Present · 7 mos · Bengaluru · On-site

  • Undergoing professional training to understand core banking operations, retail products, and customer relationship management. Responsible for learning branch operations, account handling, KYC compliance, and loan processing. Developing strong knowledge in sales of banking and financial products, customer service, and day-to-day branch activities.
Branch Banking OperationsAuthorizationBanking ServicesCustomer Service

Snapx.ai

Senior Human Resources Recruiter

Jan 2025Present · 1 yr 4 mos · New York, United States · Remote

Customer RetentionRecruitingTalent ManagementCustomer Service

Paytm

Recruiter

Jul 2024May 2025 · 10 mos · India · Remote

BankingCustomer RetentionBanking Services

Education

Manipal Academy of Higher Education

Post Graduate Diploma in Banking Operations and Sales (PGDBOS) — Banking and Financial Support Services

Oct 2025Oct 2026

Times pro

BFSI — Banking and Financial Support Services

Mar 2025May 2025

Odisha State Open University (OSOU), Sambalpur

Odisha state certificate in information technology — Computer Science

Jul 2023Aug 2024

Utkal University

Bachelor's degree — Physics

Jul 2020Jul 2023

Sai Samarth College Bhubaneswar

Science — Intermediate

Jul 2018May 2020

Lal bahdur ucha sikshya shrama Mehendipur

Hsc — 10th level

Jan 2016Jun 2018

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