Apr 2025 – Present · 1 yr 2 mos

• Contributed to the development and production support of the Rakuten Mobile B2B Business Support System (BSS) for MNO and ISP applications, enabling seamless Customer Management, Order Management, Product Cataloging, Rating, and Billing.
• Served as the Functional Lead for Product Catalogue, Notification Gateway, and Reporting Services, managing end-to-end production activities including maintenance, problem management, optimization, and ensuring smooth business operations.
• Led and managed a team of 3 engineers, providing technical guidance, mentoring, and ensuring timely delivery of critical features and fixes.
• Worked as both a functional and technical designer, bridging business requirements with system design for B2B MNO/ISP solutions.
• Oversaw feature development, bug fixes, incident management, system recovery, automation, and release management, ensuring high system availability and reliability.
• Partnered with cross-functional teams to optimize system efficiency, drive automation initiatives, and enhance scalability, resulting in improved performance and reduced operational overhead.

Jun 2024 – Present · 2 yrs

• Worked on the Rakuten Mobile B2B Business Support System (BSS) for MNO applications, which enables seamless Customer Management, Order Management, Product Cataloging, Rating, and Billing.
• Serving as the Functional Lead for Product Catalogue, Notification Gateway, and Reporting Services, overseeing end-to-end in the production in terms functioning, maintenance, problem management ,and optimization .
• Apart from the above mentioned was also responsible for feature development, bug fixes, incident management, system recovery, automation, and release management, ensuring seamless performance and high availability. Collaborate closely with cross-functional teams to enhance system efficiency, streamline operations, and implement automation solutions that improve scalability and reliability.

Apr 2023 – Jun 2024 · 1 yr 2 mos

• Worked on the Rakuten Mobile B2B Business Support System (BSS) for MNO applications, which enables seamless Customer Management, Order Management, Product Cataloging, Rating, and Billing.
• Actively contributed to the development, enhancement, and maintenance of key enterprise systems, including Product Catalogue, Notification Gateway, and Reporting Services. My responsibilities encompassed development,bug fixes, incident resolution, system recovery, automation, and release management, ensuring seamless functionality and operational efficiency.
• Implemented automation solutions to streamline processes, reduce manual intervention, and improve system reliability. Played a crucial role in maintaining system stability, optimizing performance, and supporting seamless releases to enhance business continuity.

Sep 2021 – Mar 2023 · 1 yr 6 mos

• Worked on the Rakuten Mobile B2B Business Support System (BSS) for MNO applications, which enables seamless Customer Management, Order Management, Product Cataloging, Rating, and Billing.
• My responsibilities spanned end-to-end development, code optimization, and bug fixing, with a primary focus on the reporting system and Tomia project, leveraging the power of Go (Golang). Through strategic enhancements and performance tuning, I contributed to improving system efficiency, ensuring data integrity, and streamlining critical business operations.

Feb 2021 – Aug 2021 · 6 mos

• Contributed to the Rakuten Rewards e-commerce project, focusing on building data-driven solutions to enhance business insights. Designed and developed datasets by identifying and integrating key metrics critical for performance analysis. Leveraged these datasets to build interactive dashboards, providing real-time analytics and actionable insights to optimize decision-making. The project played a crucial role in improving user engagement, sales trends analysis, and business strategy formulation.