Apr 2025 – Present · 1 yr 1 mo · On-site

Nov 2023 – May 2025 · 1 yr 6 mos · On-site

• Responsible for nodal bank reconciliation and off line/onus chargeback reconciliation.

May 2021 – Nov 2023 · 2 yrs 6 mos · Gurugram, Haryana, India

• Responsible for raising invoice to all BFSI clients and for top B2C clients.
• Also responsible for the end to end dispute resolution i.e weight, rate, zone & other.

Nov 2020 – May 2021 · 6 mos

Aug 2017 – May 2021 · 3 yrs 9 mos

• Handling courier ledger balance reconciliation maintaining/checking invoices of all couriers/vendors. Reconciling ledger balance as per SAP on quarterly basis. Posting credit notes of all type of services and data management of all kind of invoices/credit notes and recon for audit purpose.
• Materializing cost efficiency load allocation, Managing COD orders remittance collection,Inventory management, warehouse management and. weekly/monthly reviews and reports to HODs.

Dec 2014 – Aug 2017 · 2 yrs 8 mos

• Earlier to lager reconciliation, I was handling FC stock/FC RTM & COD remittance recon on daily basis also preparing COD & FC provision on month on month basis.
• Carrier shipment level recon/insurance & all open order reconciliation & recovery on weekly and monthly basis. Reconciliation for loss recovery and payment with courier partners.
• Handling merchant reconciliations before march-16 and reconciliation of LMD RTO & DTO shipments. Sending mails to merchants and having rigorous follow-up for RTO-DTO delivery confirmation, also handled merchant’s escalations of receiving damage/defective goods in RTO-DTO. Making data of RTO/DTO in-transit shipments and sending to courier follow-up & shipping team for delivery of in-transit goods.
• Handled seed’s RTM reconciliations and was maintaining masters file of RTO/DTO/LOST and seed RTM shipments.
• Started M2M (mobile marketing) pilot project for special product/gifts delivery to customers who won it in some offer following end to end with merchant/category and courier from pickup to transit to delivery-RTO.

Mar 2014 – Dec 2014 · 9 mos · New Delhi Area, India

• Handling merchants on boarding query & explaining the MOU T&C, as well as negotiating on various commission part and logistic charges. & making their SKUs live on web site.
• Also running paid and free promotional offer for their products on snapdeal.com and looking after their escalation related with panel, payment and warehouse.

Mar 2010 – Mar 2011 · 1 yr · Noida Area, India

• I was handling live calls and activating the channel package, also i was resolving customer's complain on call.

Mar 2009 – Feb 2010 · 11 mos · Noida Area, India

• I was selling insurance policies online.

May 2006 – Feb 2009 · 2 yrs 9 mos · Jhansi Area, India

• I was proving car rental services for tourist.