Dec 2023 – Present · 2 yrs 6 mos

Jan 2020 – Present · 6 yrs 5 mos

• I have complete ownership for delivery of key software projects and products with technology spends ranging from $1.5M to $15M for a rapidly growing Global infrastructure Services, Business Collaboration and Software Operations team.

Jul 2017 – Jan 2020 · 2 yrs 6 mos

• I have complete ownership for delivery of key software projects and products with technology spends ranging from $250K to $5M for a rapidly growing Business Collaboration and Software Operations team.
• Lead customer adoption of a leading cloud based enterprise automation service. This includes developing proof of concept, guiding selection of modules, and implementation.
• Manage customizations, patches, Jakarta upgrade; develop and implement customer support web portals.
• Launch Customer Lookup Tool, Critical Event Communications tool, Customer Entitlement tool, and similar web applications that integrate with other softwares
• Conceptualize and maintain Application Program plan which includes product, feature schedules keeping in mind resource conflicts, dependencies, release timings, additional cross-functional & environment requirements.
• Demonstrate strong understanding and application of process improvement tools and techniques. Key achievements include transitioning from waterfall to agile software development, deployment of continuous improvement methodologies to enhance operational tools & processes thereby improving work efficiency and customer satisfaction, optimizing resource schedules and strictly implementing change, release management processes.

Aug 2015 – Jun 2017 · 1 yr 10 mos

• I was responsible for Project Management for a variety of highly complex projects, including J2EE, Service Management, Data & Network Configuration, in collaboration with internal and external stakeholders, thereby gaining excellent exposure to IT strategy, design, implementation and operation of highly complex applications.
• Successfully managed 4 J2EE projects including development, testing & maintenance.
• Subject Matter Expert for implementation of IT Service Management framework; engaged with internal and external stakeholders.
• Technology Expert for key process areas in Data & Network Configuration management.
• Demonstrated strong process improvement leadership; Contributed to 5% decrease in monthly application costs; designed & implemented performance metrics dashboard; skilled in process audits, risk reviews and project assessments in accordance with SCMM Levels (Software Capability Maturity Model).

Aug 2013 – Jul 2015 · 1 yr 11 mos

• I led a team for developing business, including gathering functional requirements and designing process flows’ manual, automated and performance testing of the solutions delivered, in collaboration with onsite and offshore teams. People management and mentoring responsibilities were also in scope.
• Collaborated with functional and technical teams to gather requirements of OSM & UIM for residential telephony & internet services.
• Ensured thorough testing (manual, automatic, performance) of software (OSM, UIM & ASAP) solutions delivered; partnered with development teams to resolve defects; assisted clients in testing standards and methodology.