Mar 2020 – Aug 2023 · 3 yrs 5 mos · Gurugram, Haryana, India · On-site

• Fleet Business | Battery Subscription | Delivery Partner Operations
• Built Subscription Based Last Mile Logistics Business with 2W+3W EV Fleet
• ▪ Drove EV adoption for subscription buyers in last-mile delivery services in swapping
• and leasing formats. Clocking ARR of $3.4Mn with 7k+ user base growing @ 4%
• monthly
• ▪ Setup supply chain and distribution network of battery, chargers, and vehicle spares
• for fulfilment across 30+ cities across India
• ▪ Led solution design for building mobile app, QR code mapping for location check-ins
• to improve SLAs and revenue
• ▪ Bridged between OEM and key internal and external stakeholders for scheduled
• launch of business operations.
• ▪ S&OP - Setup inventory systems, demand planning of key spares, service contracts
• with OEMs with defined SLAs and TATs, strategic partnership with IoT vendors for
• smooth operations and customer service
• ▪ Reiterative rate cards for client contracts (35+) and fortnightly service payment
• disbursement and reconciliation process for delivery partners (1500+)
• ▪ Managed Active fleet of 1200+ 2W&3W EVs and Delivery Partners, serving 35+ clients
• currently, in three cities (Delhi, Hyderabad, and Bangalore)
• ▪ Led a cross functional team of 50+ members including ASMs, KAMs, BA, HRM, Exec etc
• ▪ Responsible for Operations & Maintenance Network of 8000+ Li-Ion batteries deployed in 30+ cities at 91+ franchise partners

Mar 2018 – Mar 2020 · 2 yrs

• ❖ Responsible for Pan India Pilot Engagement and Operations
• Owning 4600+ Pilots spread across 70+ different locations pan India enabling the human network and making relay logistics possible and resultantly ‘making logistics human’
• Steering the operations, process and tech initiatives for all verticals in Pilot Engagement function including – Onboarding, Training, Insurance, Performance Management, Helpline, Welfare and strategic projects
• ❖ Initiatives and Tech-roll outs
• Increased business scalability through defining logics and helping in product development for Pilot grievance redressal system, Unavailability Management System, Shortage and Excess based dry runs, Payout Automation, Pilot Hiring and Onboarding, Notification Engine and Intelligent behavior simulated Training modules and Satisfaction
• Designed and implemented pilot performance dashboard to help ground operations to drive clear actionable and incentivizing good performing pilots
• Designed and implemented Pilot Engagement Manager’s job framework for 40 on-field managers to drive key metrics of the function including – Pilot attrition, satisfaction, discipline, availability, training and effectiveness
• Launched 2 key payout products namely – variable trip bonus and detention bonus (linking pay increase with performance)
• ❖ Achievements
• Took engagement index (response rate to surveys) from 37% to 82% on network level
• Brought down attrition from 7% to 3% through better hiring and reframing and implementing objective hiring and onboarding policy, and strong compliance to induction trainings
• Brought down Avg. DNG (duty not given) time per duty from 11Hrs to 2.3Hrs through intelligent Unavailability management system and better accounting of paydays
• Improved tech adoption among pilots – Duty Acceptance (from 69% to 87%), Trip Start (53% to 82%), BD and puncture reporting through app (37% to 75%)

Nov 2016 – Feb 2018 · 1 yr 3 mos

• ❖ Responsible for overall logistics operations for 4 hubs within Rajasthan
• Managing 50+ vehicle placements at customer’s docks, 300+ pilot changeovers
• Controlling regional bottom-line and controlling, Pilot costs and Toll costs and sourcing fuel in best rates. Managing Service Levels for clients and ensuring promised supply, before time, at their service
• Pilot engagement including trainings, grievance redressal, insurance claims, etc. for 360+ pilots across hubs for creating and maintaining conducive operational environment
• Helped by a team of 4 TLs, 21 Executives to run daily operations
• ❖ Initiatives and Tech-roll outs
• Improved driver utilization from 50% to 85% firstly through excel based Pilot Tracking Tool, and subsequently playing pivotal role in developing, testing and rolling out Pilot App, the vehicle auto-allocation tool
• Co-ordinated proof testing for Prime Panel, an indigenous vehicle and pilot management tool
• Established new route sequences of 500+ routes for better SLAs and quicker turnaround of pilots to mother (home) hubs
• Led discussions with local govt. bodies for opportunities to reduce cost and TAT
• ❖ Achievements
• Ensured segment wise performances by ensuring Hub Waiting Time (HWT), Border Waiting Time (BWT) and sectional TATs within limit resulting client SLAs >95%.
• Continuously ranked top cluster in all operational metrics (TAT, HWT, BWT, Cost) in the whole network.
• Created the operations bible ‘Prime-Book’ for the business to train and induct human resources
• First to achieve 100% offline to online transition of cash transactions for clear traceability and plug over-limit advances and leakages in the system
• Optimizing existing routes in the network for lower costs, saved Rs.144Mn/year in fuel and toll costs through an alternative route
• Established and commissioned two new hubs in record time with limited resources to add 100% capacity to existing operations.

Aug 2015 – Oct 2016 · 1 yr 2 mos

• Procurement | Supply Chain | New Product Development | 3P logistics
• ❖ Responsible for managing the biggest cost heads – Bathroom Amenities and Room Aesthetics
• Drove demand planning of bathroom amenities for 11k+ rooms inventory through consumption trend analysis for different time durations
• Drove supply planning of amenities for 6500+ hotels across 185+ cities in India basis different lead times for distribution and sourcing
• Devised and formulated replenishment science from scratch by defining reorder levels, safety stocks and pre-fixing order quantities for each hotel across India
• Managed Inbound, Outbound and LMD. Owner of warehousing and 3PL sourcing activities and negotiations
• Managed sourcing and negotiation for in-room aesthetics
• ❖ Projects
• Conceptualized and built an online internal platform for ordering and transparently tracking material through docket numbers
• Pioneered collaboration with Engineering, Products teams and external Vendors to gather and document business requirement for in-house development of order management system, warehouse management system and order tracking system.
• Identified alternative sourcing strategies to reduce buying risks.
• Designed end to end distribution network and reengineered warehousing strategy to achieve cost efficiency and service supremacy
• Standardized amenities packaging for ease of distribution and increased consumer appeal
• ❖ Achievements
• Reduced Order-to-delivery TATs by 38% for pan India distribution of bathroom amenities
• Saved Rs.21Mn annually in warehousing and distribution of amenities
• Launched a separate amenities product for flagship OYO hotels (now called Townhouse)
• Achieved 57% savings in aesthetics sourcing, equivalent to approx. Rs.1.4Mn

Aug 2015 – Dec 2015 · 4 mos

• PROJECT LEAD – TRANSFORMATION (VENDOR AND PARTNER MANAGEMENT)
• ❖ Responsible inventory standardization project in Jaipur City in a huge expansion mode
• Set audit processes and benchmarks for partner hotels. Established ‘expense per room’ metric to categorize properties
• ❖ Achievements
• Added 100+ standard and premium properties within 2months in Jaipur city alone. Took tally from 53 to 237 in 5 months
• Reduced the average ‘Transformation Time’ for by 50% by enforcing activity duration

Feb 2015 – Aug 2015 · 6 mos · Jaipur Area, India

• Analyzed the Pre-engineered building market for accurate price discovery
• Saved 28% project cost (Rs0.9Mn) by identifying negotiation opportunities and streamlining sourcing channels
• Liaisoned with local authorities and government functionaries
• Delivered complete construction project of 10,000 sq. feet of warehouse space in three and half months

Dec 2013 – Nov 2014 · 11 mos · Noida and Pilani

• Identified and quantified market opportunity ($0.93Bn) through research, and did competitor analysis
• Formulated the business plan, surveyed 15+ operational laundry stores and interviews 25+ conventional dhobis
• Prepared detailed cost structures, created service portfolio, and designed the website
• Identified strategic operational base to start on the basis of customer density and profiling
• Ran a pilot for two months in Pilani, catered ~4800 orders in less than 60 days

Jul 2011 – Jun 2014 · 2 yrs 11 mos · Noida Area, India

• Achieved 87% localization for around 96 commodities for Boilers India operation
• Clocked more that 90% on time delivery (OTD) for four super critical power projects
• Expedited packages worth $1.4Mn saving $40Mn in liquidated damages
• Prepared ‘Note for Approval’ for top raw material suppliers as process improvement project
• Initiated Supplier Qualification procedure for more than 100 suppliers in 2 months (overall more than 500 suppliers in 3 years)
• Mentored two Young Engineer Graduate trainees (YEGs)for induction into Supply Chain function

Jul 2011 – Mar 2012 · 8 mos · Noida Area, India

• Business - BOILERS

Jul 2010 – Dec 2010 · 5 mos

• Worked on Receivables Management.