Nov 2020 – Oct 2023 · 2 yrs 11 mos

• Led office operations across EMEA and APAC, ensuring efficient, comfortable, and productive workplaces.
• Oversaw office expansions and relocations, managing leases and vendor relationships to support business growth.
• Implemented and audited company policies in collaboration with Workplace and People teams to improve consistency and compliance.
• Streamlined global onboarding, acting as the primary contact for international new hires and enhancing their early experience.
• Partnered with regional leadership to strengthen employee engagement and maintain a strong cultural pulse.
• Planned and executed offsites, regional events, and volunteer programs to strengthen culture.

Apr 2020 – Nov 2020 · 7 mos

Jan 2018 – Oct 2019 · 1 yr 9 mos

• CoWrks is a network of leading premium coworking spaces across India.
• Led centre operations and performance, managing expenses, receivables, and team development to maintain 100% occupancy and strong community growth.
• Drove member satisfaction and retention through consistent tracking and improvement of Net Promoter Scores.
• Generated new revenue streams by identifying business opportunities, leading outreach, and converting leads.
• Developed and implemented operational best practices to optimize efficiency and elevate the member experience.
• Conceptualized and executed community engagement initiatives that strengthened brand presence and loyalty.
• Forged strategic partnerships and alliances.

Oct 2016 – Jan 2018 · 1 yr 3 mos

Sep 2015 – Aug 2016 · 11 mos

• BHIVE Workspace is one of the largest coworking spaces in Bangalore, India.
• Led the Community Management, Community Engagement and Community Strategy efforts for BHIVE Workspace.
• Tracked, monitored and reported community managers’ performance.
• Recruited community managers and guest relation executives.
• Implemented and conducted audit systems for internal control, continuous quality management and control in service management to support business expansion and establishment of new centres.
• Created SOP's, manuals and policies.
• Tracked and oversaw the overall customer experience, improved engagement and collaboration among members and stakeholders.

Sep 2014 – Sep 2015 · 1 yr · Bangalore

• phamax is a specialized research and consulting firm in healthcare business solutions, headquartered in Zug, Switzerland.
• Developed long-term and short-term business strategies and sales activity roadmaps.
• Identified new markets and business opportunities.
• Generated Marketing Drip Campaign and prepared sales presentations by compiling data, developing presentation formats and materials.
• Took part in numerous analytic projects, primarily in strategic market research, forecasting and economic assessments.

Aug 2012 – Jul 2013 · 11 mos · Bangalore, India

• The Taj West End Hotel is noted as a Leading Hotel of the World and Voted as India's best business hotel.
• Ensuring guest satisfaction to build the guests’ loyalty for the hotel.
• Meeting guests to receive valuable feedbacks and presenting it weekly to the hotel management team.
• Handling guests’ complaints and managing service recovery.
• Successfully introduced new VIP guests’ welcome procedures which resulted in increased check-in scores.
• Won Innovation Award for presenting new procedures on how to enhance guests’ satisfaction.
• Successfully completed Taj Hospitality Training Programme for essential day-to-day hotel procedures and services.