Apr 2024 – Jan 2025 · 9 mos

• P&L Head for Home Furnishing category

Oct 2022 – Apr 2024 · 1 yr 6 mos

• Heading Customer Acquisition & Retention, Growth and Product strategy charters for Consumables (FMCG), General Merchandise, Home & Books Business

Jun 2021 – Sep 2022 · 1 yr 3 mos

• Heading Growth and Product strategy for Consumables, General Merchandise, Home & Books Business

Mar 2021 – May 2021 · 2 mos

• Sell Head for Food, Nutrition and Healthcare Category

Oct 2020 – Feb 2021 · 4 mos

• Category Manager for Food, Nutrition and Healthcare Category

May 2019 – Sep 2020 · 1 yr 4 mos

• Assistant Category Manager for Food, Nutrition and Healthcare Category

Feb 2023 – Present · 3 yrs 3 mos

• Conducting classes on e-commerce, particularly on category management, platform strategy, CRM, growth and customer strategy to final year students of MBA (Co'23 to Co'26)

Apr 2018 – May 2019 · 1 yr 1 mo · Noida Area, India

• Maintain excellent customer experience by coordinating across 4 centers comprising of around 300 associates
• Creating a product vision, maintaining a roadmap, and creating internal buy-in for its lifeline product –buylead
• Drive modifications across platforms (Desktop, M-site and App) to deliver the intended product experience
• Formulate business logic by incorporating customer voice and ensure its relevancy
• Design process improvement and automate process to enhance customer experience and reduce cost
• Understand buyer behaviour and identify growth opportunities using Google Analytics and Power BI

Apr 2017 – Jun 2017 · 2 mos · Kolkata, West Bengal, India

• 1. Process improvement in Form 13:
• Improve the Form 13 generation process by identifying key steps and eliminate manual steps through automation and Kaizen, and thus enhance customer experience and reduce employee's effort.
• 2. Net Promotor Score analysis and primary research through deep dive technique:
• Analysis of the quantitative customer feedback survey and understand primary drivers for choosing Maersk Line for business and through focussed interview technique identify and recommend activities to enhance customer satisfaction.

Apr 2015 – May 2016 · 1 yr 1 mo

• Key responsibilities:
• Team management and coordination for development and validation of:
• o Lead acid batteries for ISS (Idle Stop System) Application.
• o VRLA (Valve Regulated Lead Acid) Batteries for Tropical condition
• o Gel VRLA batteries for Inverter Application and look for scope of design optimization.
• Create content for promotion and branding activities of new products
• Initiate and monitor Value Analysis/Value Engineering projects.
• Design and conduct experiments to enhance products for future demands.
• Divergent thinking to reduce manufacturing cost by innovative design change.
• Failure Modes and Effects Analysis (FMEA) and testing regime preparation for new products.
• Documentation for ISO 9001, TS 16949, ISO 14001 and OHSAS 18001 concerning R&D activity

Jun 2014 – Mar 2015 · 9 mos

• Key responsibilities:
• Incorporate Gel VRLA technology and develop the required design package for Inverter Application.
• Conceive, design and develop products through engineering analysis, prototyping, risk assessment and appropriate qualification testing along with proper timeline and cost estimates.
• Evaluate the feasibility of selected concepts, modifying present products, and develop new products to cater needs of major automobile manufacturers and perform validation tests as per their specifications
• Oversee testing and theoretical analysis of products to determine product safety and efficacy.

Jun 2013 – May 2014 · 11 mos

• As an Engineer Trainee I had the opportunity to carry out various projects tackling design and process related problems in manufacturing.
• Also, to understand the field related issues looked after sales of a particular brand in a region comprising of nine states of India for five months. My responsibilities included:
• Conduct market survey to analyse market offerings and mode of operation in unorganised sector
• Supervise sales, assign sales territory and set sales quota in West Bengal and Sikkim for BOSS brand
• Set up dealer network for BOSS brand look for expansion opportunities