Avinash Kaur

Operations Associate

Gurugram, Haryana, India5 yrs 1 mo experience

Highly Stable

Key Highlights

Expert in managing backend operations and application support.
Proficient in using tools like Sentry and Jira for issue tracking.
Strong focus on ensuring uninterrupted service and performance metrics.

Stackforce AI infers this person is a Technical Support Specialist in the SaaS industry.

Contact

Skills

Core Skills

Application Support ManagementTechnical SupportApplication Support

Other Skills

SentryJiraTwilioSendGridActive DirectorySharePointSystems AnalysisServiceNowOracle DatabaseIncident ManagementMonitoring PerformanceTeam EffectivenessSystem MonitoringMaintenance ManagementIncrease Productivity

About

I bring a strong technical foundation and a commitment to operational excellence to my role as an Application Support Engineer at Skeps. My responsibilities include managing backend operations, maintaining daily operational trackers, and resolving client-reported technical issues with precision and efficiency. By leveraging tools such as Sentry, Jira, SendGrid, Active Directory and SharePoint, I enable smooth data flow and enhance platform stability in collaboration with technical teams. I am driven by a focus on ensuring uninterrupted service and reliable performance metrics, aligning my work with organisational goals and priorities.

Experience

5 yrs 1 mo

Total Experience

1 yr 11 mos

Average Tenure

1 yr 2 mos

Current Experience

Skeps

Application Support Engineer

Mar 2025 – Present · 1 yr 2 mos · Gurugram, Haryana, India · Remote

Manage backend operations and provide daily application support, ensuring smooth data flow and uninterrupted service across platforms.
Generate and extract data files using Sentry to support internal reporting and client data requirements.
Maintain and update daily operational trackers to improve visibility into performance metrics and recurring issues.
Monitor AWS alerts, analyze system logs, and escalate critical issues to DevOps or Engineering teams as needed.
Collaborate with next-level technical teams to address and resolve bugs, contributing to enhanced platform stability.
Contact point for client-reported technical and operational issues, ensuring timely and effective resolution within defined SLAs.
Use tools such as JIRA for issue tracking, Twilio for communications, and SendGrid for monitoring and troubleshooting email delivery systems.

SentryJiraTwilioSendGridActive DirectorySharePoint+2

Nous infosystems

Technical Support Engineer

Feb 2022 – Mar 2025 · 3 yrs 1 mo · On-site

Managed and resolved technical issues related to SharePoint applications, escalating to end teams as needed.
Working closely with developers to adapt application work and create knowledge based articles for first-level support teams.

SharePointSystems AnalysisApplication SupportTechnical Support

Artech l.l.c.

Information Technology Support Analyst

Apr 2021 – Feb 2022 · 10 mos · Gurugram, Haryana, India

Supported hardware and software issues for a global hospitality business, ensuring smooth operations.
Monitored and recorded device performance at client properties, maintaining optimal functionality.
Managed account access problems efficiently to minimize disruptions.
Collaborated with various applications like ServiceNow, Oracle DB, and SolarWinds to troubleshoot and resolve issues.

ServiceNowOracle DatabaseApplication SupportIncident ManagementTechnical Support