Apr 2023 – Mar 2024 · 11 mos · Bengaluru, Karnataka, India

• Led a team of Key Account Managers, overseeing individual accounts of a 3rd-party logistics vendor, ensuring effective communication, and streamlined operations for each client.
• Spearheaded Pan India last-mile operations through a robust 3PL network, optimizing delivery efficiency and minimizing transit times.
• Diligently monitored key metrics such as FAD (First Attempt Delivery), RTO (Return to Origin), OFD (On-time First Delivery), RAD (Re-Attempt Delivery), Speed, Breach, and I/o (Incidents/Order) on a daily basis. Initiated timely escalations and Root Cause Analyses (RCAs) in weekly business reviews (WBRs) and war rooms, providing actionable insights to upper management for informed decision-making.
• Created high level data metrics to be monitored, from multiple databases using SQL
• Effectively managed an average daily shipment load of 35 lakh, with a peak of 70 lakh during the peak season, ensuring scalability and adaptability to fluctuating demand.
• Increased the average FAD from 75% to 77.4% BAU and RTO from 20.5 to 19% BAU
• Managed Meesho's blockbuster sale, achieving remarkable results with a record 81% First Attempt Delivery
• (FAD) from an average of 76% BAU and maintaining the lowest Return to Origin (RTO) at 17.3% from
• an average of 19% showcasing a keen focus on customer satisfaction.
• Conducted on-site visits to sorting centers across major locations in the country, ensuring the smooth flow
• of operations and addressing any bottlenecks during peak seasons.
• Supervised a team of around 35 3rd-party employees, proactively managing and resolving daily escalations
• related to last-mile deliveries, fostering a collaborative and solution-oriented work environment.

Feb 2022 – Apr 2023 · 1 yr 2 mos · Lucknow, Uttar Pradesh, India

• Lead and conducted in depth analysis of business performance versus business goals.
• Handled 3 states, and launched the business from scratch in two of them, and raised the revenue to upwards of 10L in two months in the new cities and raised the GMV by 150% in Lucknow.
• Onboarded, more than 50 stores with a MoM growth rate of 500%
• Managed a team of around 40 people, including Ops managers, Audit Managers, Trainers and 100+
• pharmacists to achieve the business goals effectively
• Achieved the KPI by 95% highest among the regions, which includes demand forecasts, Inventory Sales
• ratio to below 1, Fill rate % and managed minimum credit at stores.
• Made the city profitable by 5% within a span of 4 months, and achieved the GMV target by 102%
• Handled 3 verticals, and build a network of doctors, across cities to scale the projects of Thyrocare and
• PharmEasy
• Added value to the doctor's clinic space by setting up in-house dispensaries, thereby creating revenue for
• the doctor as well as the company
• Trained a team of Ops Managers, and Audit Managers for essential growth of the team and the business
• Maintained relationship with officials from government bodies for smooth flow of the business

Mar 2021 – Mar 2022 · 1 yr · Punjab, India

• Managing the PnL of 7 cities for the vertical.
• Making trade calls for all the sales in the city, managing the city team for sales
• closure.
• Forecasting the rates in the market, to benchmark the procurement call.
• Collecting market intelligence data based on the arrivals and the prices to
• predict any fluctuations.
• Setting up a procurement team in Rajasthan within a week, to supply onions
• to 3 cities, around 30 Tons per day.
• Scaled the sales from around 150 Tons to a 1000 Tons on a monthly basis.
• Working in close coordination with procurement, to procure the correct
• specification of a load for a respective city.
• Building relationship with the vendors for sales
• Manage the finances for all the cities, maintained the cash flow.
• Launched multiple new cities, set up a team and started the operations.

May 2020 – May 2021 · 1 yr · Delhi, India

• Launched around 20+ crowd sourced DIY food kits.
• Generated CM2 positive revenue after the first month.
• Held multiple online sessions with chefs from around the country to showcase their offerings
• Launched both Ready to cook and Ready to eat kits within a month
• 3x user landings on social media by crowd engagement with 0 investment on ads

Aug 2019 – Mar 2021 · 1 yr 7 mos · New Delhi Area, India

• Creating and shaping virtual Internet Only food brands, managing backend operations across India.
• Helping in increasing the reach to the masses.
• Managing the payouts for all the clients and finance reconciliation from the food aggregators.
• Working in close coordination with food aggregators to provide the best service in the industry.
• Reducing Bullwhip effect.
• Managing the marketing aspect along with the always proactive CF team.
• Bringing great food in great packaging directly to your homes. Currently present in 4 cities (Delhi, Gurgaon, Noida and Chandigarh). Soon to be present across all major cities in India.

Jul 2017 – Mar 2019 · 1 yr 8 mos · Bangalore

• Generate periodic operation MIS reports for the higher management.
• Collate, Segment and Analyze daily operations data look for anomalies & change in operational trend for Revenue and Workforce management.
• Micro Management of Key Business Indicators, keeping tab over client’s business.
• Manage day to day operation and spot requirements, for over 80 vehicles and associates.
• Developed Algorithms for analysis and forecasting of Demand & Supply management.
• Launched operations in multiple cities of Karnataka with Flipkart.
• Managing the P&L for the clients handled and worked on ways to increase profitability.