May 2025 – Aug 2025 · 3 mos · Delhi, India

• Crafted platform Strategy
• Advised & led the adoption of Orchestrator architecture built on scalable Agentic framework
• Led key partnerships & GTM strategy for Inbound & Outbound contact center AI
• Led GTM for FirstRand Bank in South Africa

Oct 2023 – Mar 2025 · 1 yr 5 mos · Delhi, India · On-site

• Developed MLOps for training speech-to-text (STT) models, which also reduced the lead time for testing new ML models by 90%
• Led the development of Gen AI Conversation builder, improving conversation quality (CSAT), and boosting FCR by 30%
• Built a GenAI Integration Portal for seamless model selection, tuning, and prompting — accelerating GTM and boosting accuracy
• Developed Retrieval-Augmented Generation (RAG) in-house for knowledge base generation from unstructured files and documents, accelerating the lead time for project go-live by 50%
• Created outbound Agents as a self-serve product, scaling monthly call volumes from 200,000 to 1 million within 3 months
• Set up CI/CD strategies and observability by prioritizing containerization on Kubernetes and creating an uptime SLA of 99.98%
• Built and executed a security roadmap for platform security, data protection, infrastructure, and policies meeting VAPT and on-prem deployment standards for BFSIs
• Created a CRM module for hosting customer data, reducing server load, and increasing concurrent calls by 3x
• Created iPaaS solutions (APIs, connectors, Webhooks) to replace custom integrations
• Hired consultants and coordinated the roadmap to get the platform SOC 2 (Type 1), ISO, and GDPR certified
• Led the development of in-house Voice Gateway reducing COGs below 30%
• Reduced call drop-offs and error rates by 1/4th by launching Barge-in and voice activity detection (VAD) as features
• Added industry-leading text-to-speech (TTS) models to the product, along with their SSML
• Prioritized and led infrastructural improvements to reduce latency from 3 seconds to 800 milliseconds
• Led the development of secure DTMF, enabling customers to share sensitive information such as PIN and Card number securely
• Spearheaded the development of a CCaaS platform from 0 to 1 with a design partner, achieving product-market fit
• Built strategic partnerships and engaged in negotiations to acquire resources for product expansion

Jul 2023 – Dec 2023 · 5 mos · Dubai, United Arab Emirates · Remote

• Advised the founders on creating the roadmap for their Data team
• Partnered with Marketing and Engineering to create data pipelines for Moengage integrations

Oct 2021 – Feb 2023 · 1 yr 4 mos · New York, United States · Remote

• Zenlaw is an AI-as-a-Service (AIaaS) company that specializes in developing discriminative models for abstracting data from legal contracts. Reported to the CEO, headed the Data and MLOps platform, and improved model turn-around-time (TAT) from 8 to 2 weeks
• Created a SaaS MLOps product from 0 to 1, which became the standard tool for annotating data and training models
• Led the creation of roles and permissions within the platform
• Built project tracking and management features, which helped identify inefficiencies and improve TAT by 37.5%
• Added model-in-loop feature to label new datasets using pre-trained models, improving TAT by 12.5%, and accuracy by 2%
• Built on-platform analytics for data scientists to intuitively compare model metrics with Weights & Biases integration
• Led migration to Kubernetes, enabling deployments without affecting ongoing model training, helping teams to scale faster
• Built a high-performing product team by hiring, and building product processes

Jun 2021 – Present · 5 yrs · Dubai, United Arab Emirates · Hybrid

• Advising early-stage startups registered to the In5 accelerator.

Apr 2021 – Jun 2021 · 2 mos · Dubai

Oct 2019 – Mar 2021 · 1 yr 5 mos · Dubai, United Arab Emirates · On-site

• Viafone is a software company that develops B2B SaaS products. Reported to the COO as the Growth PM, and scaled the product horizontally to lead new product initiatives.
• Launched payments as a 0 to 1 product, along with developer APIs, adding $1.1 million ARR
• Worked with regulators to secure and tokenize payment details, making check-outs 80% faster for returning customers
• Led software migration for a legacy loyalty platform to the cloud and launched developer APIs
• Led customer migration and adoption for across 5 geographies
• Improved the performance of the AI Agent my leading migration to vector database, doubling accuracy scores
• Launched agent handoff and collaboration features, improving Mean Time to Resolution (MTTR) by 40%

Feb 2019 – Sep 2019 · 7 mos · Bengaluru, Karnataka, India · On-site

• Engati is a leading conversational AI platform powered by Workflows, Integrations and Machine Learning.
• Enhanced Customer Support Efficiency: Created product documentation, leading to a 75% reduction in support MTTR
• Expanded Integration Capabilities: Launched Google Calendar and Microsoft Teams integrations on app marketplace

Dec 2018 – Feb 2019 · 2 mos · Bengaluru, Karnataka, India

• Ideated and led several marketing campaigns to increase user engagement and app downloads
• Strategized influencer partnership programs, and led collaborations, resulting in 200,000 downloads from the campaign within one month
• Collaborated with the Product team, and launched a reward program to create new customer engagements

Jan 2017 – Jan 2019 · 2 yrs · Bhubaneswar, Orissa, India

• Ideated and founded a food-tech business model with the vision of making Soy Milk affordable for low-income households.
• Onboarded a cofounder to lead R&D and Manufacturing of the product,
• Roadmapped the production and go-to-market of the product, securing a $40,000 incubation grant from a Government-funded incubator,