Jul 2024 – Oct 2024 · 3 mos

• Lead and mentored a large and diverse team of 150+ Associates/PA/TL within a fast-paced and high-volume environment & delivered 10 peaks across 2 years for HYD3 & HYD8 extra large fulfillment centers while parallely managing 4.5MM units of inventory with 0.2MM transactions daily and operating at 98% building inventory capacity and meeting site TPH.
• Re-launched HYD3-Inbound during July'23 post mothballing with site closure & successfully scaled up volumes in 6 weeks and processed 4.86MM units in Sep & Oct'23 delivering 3 major ARTs.
• Delivered 2 Rapid Lean Transformation projects (RLTs) with cumulative savings of INR 0.75MM, RLT Project1 aimed at improving decant productivity by eliminating manual tasks of corrugate removal & achieved 22% TPH improvement with annual savings of 0.55MM, project was later adopted by MAA4, CJB1 & HYD8 FCs. RLT Project2 focussed on Trans-in stow rate improvement by increasing quantity stow opportunities via creating depth aisles across the fulfillment center. Expanded depth cube by 27% thereby improving Trans-in stow rate by 1.5% with projected annual savings of 0.2MM.
• Developed RSR Team in HYD3 from scratch and developed processes to improve seamless inbounding that helped site achieved IB TPH targets consistently for 32 weeks.
• Responsible for associate rostering for all the ART events & peaks. The balanced headcount division function wise, learning curve wise and shift wise ensured the achievement of targeted committed capacities and productivity.
• Dedicated Kaizens and collective teamwork to improve HYD3 IB productivity.
• Driven site & IN network level metrices and conducted dive deep analysis for WBR, WQR & WPR reviews. Achieved productivity targets to reduce cost per unit, eliminate errors to meet operations metrics daily. Intiated process improvement activities within the workplace using KAIZEN and LEAN methodologies.

Nov 2022 – Jul 2024 · 1 yr 8 mos

Mar 2021 – Dec 2022 · 1 yr 9 mos

• Initiated projects & process improvement initiatives by liaising with cross functional teams across the Site, INFC & external stakeholders as required.
• Speaheaded Continuous Improvement (CI) initiatives such as Process Kaizens & Just Do It (JDI) activities, successfully executed 33 Kaizens with cumulative INR savings of 0.86MM. Led the deployment of TDCI initiatives & RLT Program in HYD3, completed 4 RLT projects across functions with total savings of 1.9MM.
• Planned budget requirements to procure infra by optimal utilization of CAPEX & delivering them before peak, enabling site to increase processing capacity by 30% and ramp up OB & IB processing volumes for peak.
• Owned peak readiness, planning & preparedness for 5 peaks in 12 months, ensuring timely delivery of Peak 4M & complete execution of action items collected from previous peak learnings that helped site deliver highest peak volumes of 0.12MM/Day & 0.84MM/week.
• Ensured timely completion of SD audits & 100% action center compliance with 0 SLA misses in 2 years.
• Initiated consolidation of 26K units of shapeless ASIN to drawer bins and 12K units of regular ASIN into open bins. Prepared a bin list macro which provides separate bin lists for drawer/open bins which helped associates to follow first time right stow of shapeless ASINs into drawer bins thereby reducing amnesty, improving building health & quality defects by 32%.
• Identified 105K units of Unsellable & Unhealthy/Deadwood inventory lying in the building, this helped OB team to drop manual FRACS orders & increase weekly VRET volumes by 40% & reduce unsellable inventory/lever 3 opportunity by 4%, this helped site free up 4.8K cube of shelving area.
• Partnered with the L&D team to combine productivity & quality macro report that helped the team evaluate peformance every shift. LC Quality Performance view was also shared on the daily senior leadership calls and was immediately adopted by MAA4 and BLR7 as well and used across INFC sites.

Jul 2020 – Feb 2021 · 7 mos

• Launched HYD3 Fulfillment Center with 120+ AAs and developed count strategies that helped site achive 0 IRDR defects consistently for 8 weeks from the launch.
• Initiated warehouse damage reduction project that helped site reduce WHD DPMO by 1K with INR 2.11MM savings across 2 years.
• Led daily data analysis activities & data mining to understand the reasons for Quality defects in the fulfillment center.
• Prepared and published daily/ weekly/ monthly reports on inventory quality (IRDR/Large adjustments/ Unmatched X, Top20 reports/ HRV adjustments)
• Contributed to deployment of standard processes and upgrades within the FC partnering with central ICQA & ACES teams along with external stakeholders.
• Earned an outstanding 95% Hazmat score for HYD3, making it the best in INFC, by successfully completing the external Hazmat site audit. Conducted thorough site walks, inspections, and created an actionable checklist for execution.
• Responsible for bin management and control of inventory flow across shelving (creation/ addition/ deletion/ bin locks) while ensuring quality parameters are intact with 100% metric delivery.
• Liaised with multiple teams to work on new business processes and pilot teams, demonstrating collaboration, problem-solving and communication skills.

Jun 2019 – Jun 2020 · 1 yr

• Designed Amazon Maps with the Europe Maps team for UK and Germany geographies that helped last mile drivers deliver Amazon packages efficiently.
• Played key role in devising strategies for efficient edits for the team that helped improve productivity and overall edit quality.
• Prepared team wiki pages and flowcharts for the processes that helped team to access content easily and increase efficiency.
• Owned the task generation and audit ingestion process using that helped teams to improve map edits efficiently. Created a workflow for the edits and improvements in the editing portal.
• Designed Metabase and AWS Quicksight Dashboards for team metrics and statistics that helped monitor overall team's performance.
• Collaborated with Program project managers in EU, IN, and NA to enhance regional operations around training delivery, coaching approach as well as efficacy of training offerings.
• Managed content design for Learning Management System (LMS), standardizing templates and permissions by introducing new training
• methodologies.
• Enhanced performance through strategic training initiatives, including cross-skill resource management, maintaining talent pool and team development.

Jun 2019 – Jun 2020 · 1 yr

• Developed, facilitated and deployed learning programs, performance support tools, job aides and other training resources to enhance employee knowledge and skills.
• Successfully implemented innovative learning initiatives, including the launch of the first-of-its-kind learning modules for buisness via google classroom.
• Proactively identified and assessed future and current training needs through job analysis, career paths annual performance appraisals and consultation with line managers, ensuring that training programs aligned with organizational goals and skill gaps.
• Planned and coordinating various digital marketing activities for the business to increase site traffic and sales.
• Created and recorded business video content in multiple languages and linked to Google Classroom training modules for easy access.
• Upskilled, certified and audited vendor trainers on Quality and Training for the business content, showcasing expertise in training development and quality assurance.
• Continuously monitored and evaluated the effectiveness, success and ROI of training programs, providing regular feedback to leadership and recommending improvements to enhance the effectiveness of training initiatives.
• Provided partial production support, closely monitoring the day-to-day activities of 80 employees, identifying and addressing performance
• issues and implementing strategies to mitigate challenges, resulting in a remarkable 92% throughput.
• Regularly organized and maintained company’s data while ensuring confidential data is secure with information breach.

Dec 2018 – Jun 2019 · 6 mos

• IndiaBuys is an assisted e-commerce and reselling platform for retailers in Non-Urban(Tier2&Tier3) cities in India. We help ecommerce platforms like Amazon, CoverFox & Medlife reach rural customers through our initiatives. Simultaneously the retailers make additional revenue by selling products and services through our platform.

Jul 2018 – Nov 2018 · 4 mos · Greater Hyderabad Area

• Google Inc Client Operations

Dec 2015 – Jan 2016 · 1 mo · Greater Hyderabad Area

• Successfully completed a project on “Water Level Indicator”. Dealing with both hardware and software skills, this project was aimed to indicate the water level at various points in the container. An arduino development board was used for the project which was integrated with various sensors in the container.