Bhumika Saxena

Product Manager

Bengaluru, Karnataka, India6 yrs 1 mo experience

Most Likely To SwitchAI Enabled

Key Highlights

Led AI-driven automation initiatives at Eventbrite.
Drove multi-million-dollar revenue growth through strategic projects.
Strong foundation in software engineering enhances product management.

Stackforce AI infers this person is a SaaS Product Manager with strong technical and strategic capabilities.

Contact

bhumikasaxena0311@gmail.com LinkedIn

Skills

Core Skills

Product ManagementArtificial Intelligence (ai)Software Development

Other Skills

A/B TestingAgile MethodologiesApache SparkCommunicationConfluenceCross-functional Team LeadershipData AnalyticsData-driven Decision MakingDjangoGenerative AIGo-to-Market StrategyGrowth StrategiesHBaseHadoopHiveQL

About

I am a Product Manager with experience leading high-impact initiatives across AI-driven automation, consumer growth, marketplaces, and SEO. My foundation as a Software Engineer allows me to work deeply with engineering teams, move fast with technical clarity, and build products that scale. At Eventbrite, I have driven multi-million-dollar business impact through initiatives such as: • Decagon AI integration to automate customer support workflows • Help Center experience revamp to improve navigation, resolution paths, and support outcomes • Support transformation efforts to reduce operational load and improve CSAT • Multilingual Listings, projected to generate $2.5M+ in annual revenue • Hyper-local SEO programs like Neighbourhoods and POI • Seasonal, lifecycle, and campaign-driven consumer experiences Across Product and Engineering roles, I have partnered with UX, Operations, Legal, Marketing, Data Science, and Platform teams to ship products end-to-end: from discovery and strategy through technical execution and GTM. I am currently exploring Product Manager and PM2 roles across Consumer, Growth, AI/Automation, Marketplace, and Platform domains.

Experience

6 yrs 1 mo

Total Experience

2 yrs

Average Tenure

3 yrs 5 mos

Current Experience

Eventbrite

2 roles

Product Manager

Promoted

Jan 2024 – Present · 2 yrs 5 mos · Hyderabad · Remote

Led the Decagon AI integration as the foundation for automated, personalised customer support across creator and attendee journeys.
Drove support transformation initiatives aimed at reducing operational costs, improving CSAT, and expanding self-service capabilities.
Revamped the Help Center by mapping user issues to structured workflows, improving information architecture, and enabling smoother transitions between automated and human-assisted support.
Defined and delivered AI-powered workflows and purpose-built APIs that reduced manual agent intervention.
Owned Marketplace Services privacy initiatives, ensuring privacy-by-design integration into platform workflows.
Led the Multilingual Listings initiative, projected to generate $2.5M+ in annual revenue and unlock new international demand.
Drove SEO-focused initiatives (Neighbourhoods, POI, French Pages, Split Testing) with >$1M estimated GTF impact.
Managed the Halloween ‘24 GTM and product execution, resulting in 14K total orders and up to 20% conversion rates across touchpoints.
Partnered with Operations, Service Design, Data Science, UX Research, Legal, Marketing, and Engineering teams to align strategy, improve experiences, and build scalable foundations for support.
Defined the Q4 Consumer roadmap, aligning cross-functional partners around shared goals.
Introduced structured sprint rituals for planning, grooming, retrospectives, and win celebrations.

Product ManagementArtificial Intelligence (AI)Data AnalyticsSearch Engine Optimization (SEO)Project ManagementStakeholder Management

Software Engineer 2

Jan 2023 – Jan 2024 · 1 yr · Hyderabad · Remote

Led Halloween ‘24 end-to-end, driving strategy, execution, and cross-functional collaboration, boosting ticket sales through seasonal promotions.
Built and launched a seasonal events page, driving a 5x increase in user engagement and 6,000 orders in 15 days.
Enhanced visibility for Pride events, integrating strategic carousels and touchpoints, generating 13K+ orders.
Executed the Nightlife GTM strategy, driving 178K unique visitors and 11K orders (+85%), with a 5x traffic spike in the first week.
Partnered with PMs throughout the product lifecycle, contributing to strategy while leading technical execution.
Conducted A/B experiments on homepage carousels to optimize local relevance and user engagement.

JavaScriptA/B TestingProject ManagementUser Experience (UX)Product Management

Flipkart

3 roles

Software Development Engineer

Jan 2021 – Jan 2023 · 2 yrs

Orchestrated the end-to-end development of Nudges v2, enhancing coverage and timing, which increased the visibility of nudges at order delivery by 7x and adoption rates by over 7x, improving overall engagement and retention.
Spearheaded back-end development for Journey Gamification, increasing views per unique visitor by 11 bps, usage by 23 bps, and conversions by 4 bps, with a GMV impact of ~350 Cr; improved BNPL approval rates and Supercoin traffic, particularly in low ASP categories.
Enhanced system stability and product performance by leading and contributing to key tech initiatives within the CX ecosystem, including Log Persistence, GCP Migration, and DC Migration. Directed the design and end-to-end development of post-order experience products, managing cross-team dependencies and overseeing comprehensive testing (load, stress, regression, unit, integration, end-to-end).Implemented metrics, alerts, and dashboards to ensure robust monitoring and support.

JavaPythonApache SparkSystems DesignSoftware Development

Software Development Engineer Intern

Jan 2021 – May 2021 · 4 mos

Optimized system reliability and scalability by migrating microservices to Kubernetes, enhancing BNPL Billing System stability through component tests, alerts, and bug fixes.Improved integration between BNPL and Trust & Safety systems to standardize processes and facilitate long-term maintenance.

KubernetesMicroservices

Software Development Engineer Intern

Apr 2020 – Jun 2020 · 2 mos · Remote

Developed and implemented models to detect MRP gouging, utilizing HiveQL and Hadoop for in-depth analysis of Flipkart-internal data and competitor listings. Delivered the highest-performing model among interns, enhancing product pricing integrity and competitive positioning.

HiveQLHadoop