Cassandra A. Carter

CEO

Binghamton, New York, United States18 yrs 5 mos experience

Highly StableAI Enabled

Key Highlights

Over 20 years of IT industry experience.
Specializes in coaching neuro-divergent individuals.
Expert in IT workforce development and training.

Stackforce AI infers this person is a specialized IT educator and contractor focused on workforce development in the education sector.

Contact

Skills

Core Skills

CoachingTraining And Development (hr)Customer SupportIt ContractingTechnical SupportInformation Technology

Other Skills

TrainingTeam LeadershipScrumProject Management PrinciplesNetworkingCybersecurityAIChatGPTServer AdministrationHands-on trainingVirtual trainingNetwork supportApplication supportSystem designNetwork security

Experience

18 yrs 5 mos

Total Experience

4 yrs 10 mos

Average Tenure

3 yrs 9 mos

Current Experience

Year up united

IT Instructor/Coach

Aug 2022 – Present · 3 yrs 9 mos · Greater Philadelphia · Remote

IT Instructor, Coach, and Mentor | Empowering the Next Generation of IT Professionals
With over 20 years of experience in the tech industry, I specialize in coaching and mentoring young adults as they launch their careers in IT. I ensure my mentees are career-ready and equipped to hit the ground running in the field.
In my fully remote role, I lead instructional seminars and one-on-one coaching sessions via Zoom, blending personal and professional approaches to maximize learning and growth. My mission is to boost the competence, courage, and confidence of each participant, offering ongoing support, whether they complete the program or not.
While the primary focus is on Helpdesk/Desktop support, I also coach students in key areas such as Scrum, Project Management Principles, Networking, Cybersecurity, and emerging technologies like AI and ChatGPT. Additionally, I provide IT tutoring for CompTIA certifications, helping students achieve their professional goals and certifications.

TrainingTeam LeadershipCoachingTraining and Development (HR)

Broome-tioga boces/complxsimple

IT Specialist Teacher

Sep 2019 – Aug 2022 · 2 yrs 11 mos · Binghamton, New York, United States · Hybrid

Founder & Lead Instructor | ComplxSimple
Specialized IT Training for Students with Special Needs
At ComplxSimple LLC, an IT Contracting Service Provider, I provide personalized IT training designed to empower students with special needs, equipping them with the technical skills they need to launch successful careers in the IT industry. Through hands-on and virtual training, I ensure that each student receives the support and guidance necessary to thrive in today’s fast-paced tech world.
IT Instructor | Broome-Tioga BOCES
Teaching High School Students IT Career Readiness
I instructed 10th-12th grade students in IT fundamentals, focusing on preparing them for a career in Information Technology. My curriculum emphasized hands-on training, successful completion of CompTIA ITF+ and A+ certification exams, and developing essential communication and presentation skills. I helped students build the confidence and technical expertise needed to enter the IT profession.

Server AdministrationCustomer SupportTraining and Development (HR)

Dabar llc

CEO/Founder

Jun 2015 – Aug 2019 · 4 yrs 2 mos · Bighamton, New York

Worked on multiple IT Contracting projects ranging from Technical, Network, Application Support for County and State agencies to working as a Desktop Engineer at Lockheed Martin.

Server AdministrationCustomer SupportIT ContractingTechnical Support

New york state office of temporary disability assistance

Information Technology Professional

Jun 2006 – Jun 2015 · 9 yrs · Binghamton, New York

Information Technology Specialist
Comprehensive IT Support and Solutions
As an IT Specialist, I provided technical, network, and application support, focusing on the design, configuration, maintenance, and security of systems and networks. I delivered customer support while also contributing to business and systems analysis, including the development of interactive websites and database systems. My responsibilities included designing, developing, and administering database systems to ensure optimal functionality and performance.

Server AdministrationCustomer SupportInformation TechnologyTechnical Support

Nassau county department of social services

Social Welfare Examiner 1

Aug 2003 – May 2006 · 2 yrs 9 mos · Uniondale, New York

Social Welfare Examiner
Evaluating Financial Eligibility and Providing Assistance
As a Social Welfare Examiner, I reviewed new applications and re-certification forms to ensure completeness and consistency across all provided information. I conducted audits of applicants' financial records, evaluating available resources to determine financial eligibility for assistance. My responsibilities included preparing and calculating budgets for applicants, advising them on eligibility determinations, the amount of assistance, and the start date. Additionally, I made referrals for full field investigations in cases where fraud was suspected.

Customer SupportWindows