C

Ces Natalie Crisostomo

Operations Associate

Philippines11 yrs 9 mos experience

Key Highlights

  • 10 years of experience in customer-facing roles.
  • Expert in managing full customer lifecycle.
  • Proven ability to drive retention through effective communication.
Stackforce AI infers this person is a Customer Success and Operations expert in tech and e-commerce industries.

Contact

Skills

Core Skills

Client CoordinationOperations Support

Other Skills

Account ManagementAdministrative AssistanceBusiness DevelopmentBusiness-to-Business (B2B)CPaaSClient Issue ResolutionClient OnboardingClient RelationsClient RequirementsCold CallingCommunicationCross Functional RelationshipsCross-functional CollaborationsCross-team CollaborationCustomer Communication

About

Operations and Customer Success professional with 10 years of experience in customer-facing roles across tech, e-commerce, and service industries. Skilled in client onboarding, implementation, and managing the full customer lifecycle, from presales to post-sales support. Proven ability to coordinate cross-functional teams, serve as primary client contact, and drive retention through clear communication and consistent delivery. Thrive in fast-paced environments with a service-oriented, relationship-focused approach.

Experience

11 yrs 9 mos
Total Experience
1 yr 11 mos
Average Tenure
2 yrs 11 mos
Current Experience

Valuefirst

2 roles

Operations Manager

Promoted

Aug 2024Present · 1 yr 10 mos · Philippines · Hybrid

Business Development Executive

Jul 2023Aug 2024 · 1 yr 1 mo · Philippines · Hybrid

Hexa business

Business Development Executive

Dec 2022Jul 2023 · 7 mos

Shopee

Senior Analyst - Marketing (Flash Sales)

Nov 2021Dec 2022 · 1 yr 1 mo · Philippines

Rarejob philippines, inc.

English Second Language Tutor

Oct 2020Nov 2021 · 1 yr 1 mo

The picture company

3 roles

Senior Store Manager

Mar 2019Oct 2020 · 1 yr 7 mos

Store Manager

Promoted

Mar 2017Oct 2020 · 3 yrs 7 mos

Photographer

May 2015Oct 2020 · 5 yrs 5 mos

Stram (specialized trade and marketing), inc.

Project Officer

Apr 2014Dec 2014 · 8 mos · Philippines

Client CoordinationOrganization SkillsOperations SupportCustomer CommunicationOperations CoordinationExecutive Administrative Assistance+2

Education

Far Eastern University

Bachelor's degree — Mass Communication

Jan 2010Jan 2014

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