Cesar León

Business Development Executive

Austin, Texas, United States10 yrs 10 mos experience
Most Likely To Switch

Key Highlights

  • Over five years of experience in technology sales.
  • Led training programs for franchisees across multiple countries.
  • Expert in client relationship management and operational excellence.
Stackforce AI infers this person is a Customer Success and Sales professional in the SaaS industry.

Contact

Skills

Core Skills

ConsultingSalesCustomer Relationship Management (crm)Operations ManagementLeadershipCustomer ExperienceCustomer SupportTraining

Other Skills

Salesforce Marketing CloudMarketingCommunicationClient OnboardingOrganization SkillsSoftwareOperational SupportPhone EtiquettePresentation SkillsCoachingTeamworkGuest ExperienceFood & Beverage ManagementData AnalysisTeaching

About

As a results-driven Account Executive at SHI International, I combine a passion for client success with a proven background in operations, training, and sales across fast-paced, high-growth industries. With over five years of experience leading teams, supporting national expansion, and developing high-impact training programs, I bring a unique perspective to technology sales and customer relationships. My journey began in the quick-service restaurant and franchise space, where I directed training and operational excellence for Chick-fil-A, led grand openings in the US, Canada, and Puerto Rico, and helped launch over 17 new locations. At KidStrong, I developed training resources for franchisees and ensured consistent, high-quality operations across new centers. At GetScale, I honed my sales expertise, leading top-of-funnel strategies and driving client acquisition for tech startups. Today at SHI International, I manage high-volume client relationships and support business development across a multi-state territory. I’m passionate about understanding each client’s unique needs and delivering tailored technology solutions by collaborating with cross-functional teams. My strengths in communication, process improvement, and culture-building allow me to deliver outstanding service and foster long-term partnerships. Whether you’re looking to modernize your IT infrastructure, optimize operations, or simply connect with a driven professional, I’m always open to new conversations and opportunities. Let’s connect and see how I can help you achieve your goals.

Experience

10 yrs 10 mos
Total Experience
1 yr 3 mos
Average Tenure
2 yrs 3 mos
Current Experience

Shi international corp.

2 roles

Commercial Inside Account Executive - TOLA Region

Promoted

Jul 2024Present · 1 yr 11 mos · Hybrid

Inside Account Executive - Development

Feb 2024Jun 2024 · 4 mos · Hybrid

Consulting

Getscale (formerly getsales)

ISR

Mar 2023Feb 2024 · 11 mos · Austin, Texas, United States · Hybrid

  • Led a highly skilled team to contact and convert prospects for tech clients, resulting in increased revenue and growth opportunities.
  • Collaborated with top of funnel marketing strategies to acquire new customers and workers for fast-growing tech companies.
  • Contributed to the success of GetScale (Formerly GetSales) in Austin, Texas, by acquiring clients backed by renowned investors.
Salesforce Marketing CloudMarketingCommunicationCustomer Relationship Management (CRM)Client OnboardingSales

Kidstrong

Franchise Operations

Nov 2022Mar 2023 · 4 mos · Frisco, Texas, United States · Hybrid

  • Developed coach training tools and guidelines for KidStrong franchisees, ensuring effective training.
  • Led training sessions for KidStrong Center Directors across the USA and Canada, promoting company values.
  • Collaborated with Programming and Curriculum team to deliver up-to-date training materials.
  • Provided leadership and direction for franchisee developers, fostering a high-performing team.
Organization SkillsSoftwareLeadershipOperational SupportOperations ManagementConsulting+2

Chick-fil-a corporate support center

3 roles

Field Talent Staff Level 2

Jul 2022Sep 2022 · 2 mos

  • Led FTS1 Trainers in maintaining brand standards and food safety compliance, resulting in improved operational efficiency and customer satisfaction.
  • Provided end of assignment feedback through documented observations for continuous improvement.
  • Collaborated with Grand Opening Supervisors to ensure labor and regulatory compliance, supporting the overall success of new restaurant openings.
Flexibility TrainingProgram ManagementCommunity OutreachTeachingManagementLeadership+14

International Grand Opening Trainer

Apr 2021Nov 2022 · 1 yr 7 mos

  • I’ve served in Canada and Puerto Rico.
Customer ExperienceCoachingTeamworkGuest ExperienceFood & Beverage ManagementData Analysis

Field Talent Staff level 1

Jan 2021Oct 2022 · 1 yr 9 mos

  • In my role as Field Talent Staff level 1 at Chick-fil-A Corporate, I trained new employees for Chick-fil-A franchised restaurant Operators, ensuring a solid foundation aligned with company standards.
  • Provided on-the-ground business support and resources to assist in successful restaurant openings.
Customer SupportCustomer ExperienceTeachingProblem SolvingOperational SupportCoaching+5

Chick-fil-a restaurants

3 roles

Director of Training

Promoted

Feb 2022Oct 2022 · 8 mos

  • As the Director of Training at Chick-fil-A Restaurants, I successfully led a team of 40+ members in a fast-paced environment, ensuring high-quality customer service and satisfaction.
  • Conducted customer experience audits to identify areas for improvement and implemented effective solutions.
  • Developed leadership skills and team members through personalized coaching sessions and setting development goals.
New HiresOrganization SkillsResolving IssuesCustomer SupportCustomer ExperienceTeaching+6

Team Lead

Promoted

Apr 2021Jan 2022 · 9 mos

  • Team Leads are expected to demonstrate strong character and integrity beyond just the functional skill of a team member.
Customer SupportProblem SolvingTeamworkGuest ExperienceFood & Beverage ManagementData Analysis+1

Team Member

Nov 2017Apr 2021 · 3 yrs 5 mos

Customer SupportCustomer ExperienceGuest ExperienceData Analysis

Sozo church⠀

2 roles

Head Media

Jun 2019Dec 2019 · 6 mos

LeadershipCommunication

Media Intern

Aug 2018Jun 2019 · 10 mos

Pine cove

Media Content Creator

May 2018Aug 2018 · 3 mos

Adobe LightroomCommunicationTeamworkGuest ExperienceAdobe Photoshop

Pine cove

2 roles

Projects

May 2017Aug 2018 · 1 yr 3 mos

TeamworkGuest Experience

Wrangler

May 2017Aug 2017 · 3 mos

TeachingCoachingGuest Experience

Mcdonald's

Operations Team Member

Oct 2012Aug 2014 · 1 yr 10 mos · West Columbia, Texas, United States · On-site

Education

Texas State University

Bachelor of Arts - BA

Liberty University

Master of Business Executive Leadership — Business

Universidad de Castilla-La Mancha

Spanish Language and Literature

Langston University

Columbia High School

Aug 2012Jun 2015

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