Chandani Kumari

Business Development Executive

Pune, Maharashtra, India10 yrs 5 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led analytics for business finance at Airbnb.
Implemented AI to deflect 40% of complaints.
Designed models protecting $1.5M in seller losses at eBay.

Stackforce AI infers this person is a Senior Analytics Lead in Fintech and E-commerce sectors.

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Skills

Core Skills

AnalyticsBusiness FinanceA/b TestingUser Behavior AnalyticsRisk AnalyticsFinancial OperationsComplianceData AnalysisRetail Analytics

Other Skills

Microsoft ExcelPython (Programming Language)KPI DesignData EngineeringSegmentation MethodologyCost AnalysisMAB TestingUser Engagement AnalysisTableauData Visualizationpandas pythonSnowflakemicrosoft copilot for fabricHivePresto

About

10+ years turning messy data into decisions that move the needle. I'm a Senior Analytics professional who operates at the intersection of business strategy and data engineering — not just reporting what happened, but shaping what happens next. At Airbnb, I lead analytics for business finance operations — owning KPI design, measurement frameworks, and the data layer behind an Agentic AI implementation that deflected 40% of Tier-1 complaints and redirected capacity equivalent to 15 FTEs. At eBay, I built a Buyer Risk Model that protected $1.5M annually in seller losses and automated eTRS forecasting that improved Finance reserve accuracy by 5%. What I actually do: - Translate ambiguous senior leadership goals into structured analytical problems — then solve them - Lead and mentor analyst teams (5–7 people), setting direction, not just executing it - Design A/B tests, forecasting models, and segmentation frameworks that drive real P&L impact - Build dashboards and pipelines (Tableau, Power BI, Superset, Snowflake) that replace manual reporting with always-on visibility - Partner with Engineering, Finance, Product, and CS to make data actionable across the org I don't just analyze — I own outcomes. If you're hiring a Senior or Lead Analyst who can lead a team, speak to the C-suite, and ship solutions end-to-end, let's talk. 📩 chandanikumari369@gmail.com

Experience

10 yrs 5 mos

Total Experience

2 yrs 1 mo

Average Tenure

3 yrs 8 mos

Current Experience

Airbnb

Senior Analyst, Business Finance & Analytics

Oct 2022 – Present · 3 yrs 8 mos · Pune District, Maharashtra, India

Led analytics for high-stakes business operations at one of the world's most data-driven companies.
Owned the full analytics lifecycle — from requirement scoping with senior leadership to dashboard deployment and post-launch performance monitoring — across complaint operations, coupon policy, and financial governance.
Key Impact:
Complaint payouts were running at ₹40Cr/year with no systematic visibility into drivers. I defined the KPI framework, built the measurement layer, and led analytical design for an Agentic AI deployment. Post-launch: 35% reduction in average handle time, 40% Tier-1 case deflection, 87% escalation prediction accuracy — and ~15 FTEs freed for complex resolution work.
A policy redesign had created financial uncertainty around redemption behaviour. My pre/post analysis and segmentation methodology surfaced a 4x redemption surge (15% → 62%) and a structural shift in compensation mix (7% → 32% of MGE) — directly informing leadership decisions on coupon caps and governance guardrails.
Cross-functional Ownership: Partnered daily with Engineering, Finance, Product, and CS leadership. Translated business questions into feature logic, validated model outputs, and ensured data pipeline integrity for FP&A reporting.

Microsoft ExcelPython (Programming Language)AnalyticsBusiness Finance

Khatabook

Senior Business Analyst

Sep 2021 – Sep 2022 · 1 yr · Bengaluru, Karnataka, India

Drove experimentation strategy and user behaviour analytics for a high-growth B2B fintech scaling across India.
Owned A/B testing design, campaign analysis, and product analytics for a platform serving millions of small business owners — with a focus on cost efficiency and engagement without sacrificing user experience.
Key Impact:
Designed and executed a controlled experiment to identify redundant push/RCS/SMS spend. Result: ~40% monthly cost reduction — saving ₹10L/month — with zero measurable impact on user engagement.
Product feared that update banners were driving uninstalls ahead of a major rollout. Analyzed 80K+ users across Hindi and regional cohorts over 6 weeks using MAB testing across 4 banner variants. Findings: 14% higher transaction growth in updaters, 19% stronger login engagement, uninstall rate held flat at <0.8% vs. the 3% risk threshold. The campaign was greenlit — projected to reach 1M+ users annually.

Microsoft ExcelPython (Programming Language)A/B TestingUser Behavior Analytics

Ebay

Senior Business Analyst

Oct 2018 – Sep 2021 · 2 yrs 11 mos · Greater Bengaluru Area

Worked at the data-intensive core of eBay's trust and financial operations — partnering with CS Tech, Finance, and Product to build models and reporting infrastructure used in real enforcement and planning decisions
Created multiple Tableau Dashboards for stakeholders to monitor Buyer and Seller behaviour
Built the Risky Buyer logic to help create the model for identify abusive Buyers
Made R shiny lookup tool which helped in segmentation lookup, captures information missing from agent desktop and acts as a supplementary referral tool for Buyers and Sellers

Microsoft ExcelData AnalysisRisk AnalyticsFinancial Operations

Latentview analytics

Analyst at Latentview

Oct 2017 – Sep 2018 · 11 mos · Bangalore

Worked with Risk Analytics for Compliance Team
Understand clients business requirement and analyse data
Created Tableau dashboards to monitor risk metrics and provide actionable insights

Microsoft ExcelData AnalysisRisk AnalyticsCompliance

Analytics quotient

2 roles

Business Analyst

Apr 2017 – Sep 2017 · 5 mos

Worked for world's leading retailer to analyze shopping behavior of its customers and provide in depth analysis with help of data collected through various data points

Microsoft ExcelData AnalysisRetail Analytics

Trainee Business Analyst

Sep 2015 – Mar 2017 · 1 yr 6 mos

Extracting useful data from raw data sets using technologies like SQL, Excel, Tableau, SAS and statistical tool R-Studio. Also helping the team in developing presentation along with meaningful insights were part of the job

Microsoft ExcelData Analysis