Chetan Manda

Product Director

San Francisco, California, United States9 yrs 8 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Built AI products for customer support.
Launched successful startup concepts with high engagement.
Led design initiatives for large-scale tech events.

Stackforce AI infers this person is a SaaS and EdTech product leader with a strong design background.

Contact

Skills

Core Skills

Product ManagementLeadership

Other Skills

AI Agent StudioAI Digital TwinsAI EvalsB2B AI Video Creation toolBrand languageBuilding Duolingo for Speech therapyC++CommunicationCommunity-governed risk assessment protocolCompany VisionCompetitive AnalysisConversational commerce solutionCoordinating with verticalsCreative AdvisorDesign system

About

Builder with Exceptional Taste

Experience

9 yrs 8 mos

Total Experience

2 yrs 3 mos

Average Tenure

4 yrs

Current Experience

Sprinklr

7 roles

Director of Product Management

Promoted

Aug 2024 – Present · 1 yr 10 mos

Building AI Agent Studio and AI Evals product for Customer Support
Served as Creative Advisor to Ragy Thomas(Founder, Chariman of Sprinklr) on Company Vision initiatives- Sprinklr AI+, Sprinklr Digital Twin, Workflow++

AI Agent StudioAI EvalsCreative AdvisorCompany VisionProduct ManagementLeadership

Associate Director of Product Management

Mar 2024 – Jul 2024 · 4 mos

Scaling revenue for Social and Service Advanced(Flagship Self Service Social Media and Customer Support solutions)
Building AI Digital Twins for Customer Service

Scaling revenueAI Digital TwinsProduct Management

Lead Product Manager

Promoted

Apr 2023 – Mar 2024 · 11 mos

Owning net new revenue for Social Advanced. Responsibilities include managing Product Roadmap, deploying GTM, and Enabling Sales+Marketing teams for Sprinklr Social Advanced Product.

Competitive AnalysisLeadershipPresentation SkillsProduct Lifecycle ManagementOnline AdvertisingProduct Strategy+4

Senior Product Manager

May 2022 – May 2023 · 1 yr

• Built out Sprinklr Social Advanced from scratch to target smaller teams with Simpler use cases who want to do publishing, engagement, listening

Competitive AnalysisLeadershipPresentation SkillsProduct Management

Product Manager

Promoted

Apr 2022 – May 2022 · 1 mo

Building out the Service Advanced product from Scratch, overseeing end-to-end design delivery, engaging with customers and providing support.
Built out end-to-end modules such as Knowledge Base/Community, Surveys, Bots, Onboarding pod amongst others.
We onboarded 8 new customers onto the product

Competitive AnalysisLeadershipPresentation SkillsProduct Management

Associate Product Manager

Mar 2021 – Apr 2022 · 1 yr 1 mo

Building Sprinklr’s flagship Self Serve Care product from scratch to foster product driven growth, helping us with a 10x increase in our top of funnel with mid market companies

Presentation Skills

Product Designer

Aug 2020 – Mar 2021 · 7 mos

Modern Care: Responsible for creating experiences to integrate core AI functionalities to help Fortune 500 customers get actionable insights in the Modern Customer Care suite. Designed an end to end live chat builder experience.
Modern Distributed: Designed Mobile and Desktop experiences for Modern Distrbitued, Sprinklr’s flagship product for SMEs.

Presentation Skills

Martian

Founding Designer

Jul 2022 – Nov 2022 · 4 mos

Built the initial end to end UX for Martian Wallet, the largest crypto wallet on Aptos
2M+ installs and $2B+ transaction volumes processed within 2 years.
Raised $3.6M from Race Capital, Superscrypt, and Jump Crypto.
Acquired by Lightspeed backed Pontem.

On deck

Fellow - On Deck(ODC 1)

Apr 2021 – Aug 2021 · 4 mos · San Francisco Bay Area

Selected as a Fellow for the inaugural cohort of the On Deck Catalyst Fellowship
Built a conversational commerce solution powered by GPT3. Hit 550 signups in the first 6 hours after launch apart from prominent leaders in tech and VC reaching out to us. The product was turned into a company by a teammate and later acquired.
Built a Community-governed risk assessment protocol for investments in DeFi projects. Finished 2nd amongst 50 teams that participated across all Ondeck cohorts in the Global Build Weekend.
Built some incredible social capital from across the globe

Conversational commerce solutionCommunity-governed risk assessment protocol

A junior vc

Design Lead x LP

Jun 2020 – Jun 2024 · 4 yrs

Launched Startup Concepts to demystify complex startup lingo. Reached 100k organic hits in the first 6 monhts and finished #1 product of the day/ #2 product of the week on product hunt with 1494 votes
Set up the AJVC design system, brand language and redesigned the newsletter and website.
Scaled the design team at AJVC to add illustration and graphic design capabilities.
Wrote, designed infographics for multiple story pieces like Amul, Edtech, Spacetech among others

Launching Startup ConceptsDesign systemBrand languageLeadership

Vocle

Founder

Aug 2019 – Jul 2020 · 11 mos

Built Duolingo for Speech therapy - to help Hard of hearing kids learn to speak. Completely free of cost.
Set up the team, conducted user research, product, design, development, testing, external relations and fundraising.
Set up partnerships with MIT and from the All India Institute of Speech and Hearing, Mysore.
The startup positively impacted over 200 hard of hearing kids in Karnataka during Covid

Building Duolingo for Speech therapyUser researchProduct developmentLeadership

Sprinklr

Product Design Intern

May 2019 – Jul 2019 · 2 mos · Gurgaon, India

Built B2B AI Video Creation tool for RedBull
Awarded Best Project, Offered Full Time Role

Techniche, iit guwahati

3 roles

Head Of Design

Promoted

Sep 2018 – Sep 2019 · 1 yr

Lead a design team of 5 core team members and 20 organisers to put up the largest tech fest in Northeast India reaching a footfall of 65k people.
Coordinated with a host of verticals including marketing, branding, developers, events to embed design into everything they do.

Leading design teamCoordinating with verticalsLeadership

Core team member, Techniche creatives

Jan 2017 – Sep 2018 · 1 yr 8 mos

Part of the team to design and deliver posters, fliers, videos, banners, social media creatives & merchandise for the annual Techno-Management fest of IIT Guwahati.

Organizer - Industrial Conclave

Sep 2016 – Sep 2017 · 1 yr

Worked to call and organise keynotes by eminent personalities across the industry, CEO's, startup founders and the like. Also worked on in-campus branding and smooth conduction of the keynotes attended by 100 plus students and faculty.