Nov 2023 – Present · 2 yrs 7 mos

Aug 2023 – Jun 2025 · 1 yr 10 mos · Delhi, India · On-site

Mar 2022 – Present · 4 yrs 3 mos

• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Submitted reports to senior management to aid in business decision-making and planning.
• Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
• Delivered in-depth information on product features so customers could make educated decisions before purchase.
• Managed day-to-day staffing and handled scheduling for all store employees.
• Mentored team members to enhance professional development and accountability in workplace.

Dec 2011 – Mar 2022 · 10 yrs 3 mos

• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Submitted reports to senior management to aid in business decision-making and planning.
• Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
• Delivered in-depth information on product features so customers could make educated decisions before purchase.
• Mentored team members to enhance professional development and accountability in workplace.
• Managed day-to-day staffing and handled scheduling for all store employees.