Jan 2020 – May 2021 · 1 yr 4 mos · Gurgaon, Haryana, India

• Program managed various projects across Quality, Content and User Experience
• Analyzed performance data & customer feedback for multiple product lines to drive product & process enhancements
• Established the partner communication charter for cure.fit marketplace
• Built a team to conduct user interviews & qualitative research to improve customer journey
• Led operations of the cure.fit Training Academy, North Zone

Dec 2018 – Jan 2020 · 1 yr 1 mo

• Built Operations team for multiple projects working on business expansion
• Set up guidelines and processes for the Operations team(s) to enable smooth execution of day-to-day business activities
• Established, monitored and improved key business metrics for the Operations team across cost, TAT and quality
• Collaborated with tech to create/improve internal tools related to new business lines

Sep 2017 – Nov 2018 · 1 yr 2 mos

• Built the Feet On Street Business Unit - people, product, and processes - Pan India
• Liasoned with Engineering & Product teams to build the MARK App that enables Data Collection for powering merchant discovery on nearbuy.com - end to end
• Led enhancement of internal tools that power processing the data collected via the MARK App
• Helped increase nearbuy.com's merchant database and coverage across multiple cities
• Brought down data/image quality errors to boost the throughput of the Business Pages value chain
• Reduced the cost of data collection for the organization by 30%

Oct 2015 – Sep 2017 · 1 yr 11 mos

• Set up guidelines and processes for the Business Pages business unit
• Co-created the content style guide & protocols for nearbuy's content team(s)
• Sourced, curated, and enriched all merchant content
• Wrote editorial copies for merchants across various categories
• Worked in close coordination with the Tech team to enhance internal tools as well as the consumer app

Jan 2015 – Sep 2015 · 8 mos · Noida Area, India

• Developed the Food & Dining Vertical for Askme.Com from scratch which included data sourcing, processing and refining
• Developed data processes for the newly developed F&B vertical
• Mentored a team of 8 Data Executives and Content Associates
• Managed projects within the Data & Knowledge vertical which included projects on managing content for collaborations with food experts Rocky & Mayur and Chef Vikas Khanna

Aug 2014 – Jan 2015 · 5 mos · Noida

• Expanded the client reach and partnerships for the organization
• Created alliances with top home interiors & decor brands
• Managed relationships and accounts with partner brands
• Managed the daily beat plan and KRAs for a team of 3 Business Development Managers

Jun 2013 – May 2014 · 11 mos · Gurgaon, India

• Sourced, curated, listed, and enriched all merchant content and data
• Managed the daily task list and productivity of a team of 5 Data Collection Executives
• Handled queries sent in by users, restaurant owners, and sales team
• Coordinated with the sales team for better management of client data
• Trained new members of the content team on content processes

Jun 2011 – Jul 2011 · 1 mo · Noida Area, India

• Created and curated content for mensxp.com - >25 articles over a span of 4 weeks, several of which were published on the website and 1 was syndicated by Yahoo.com
• Generated content ideas for the portal's upcoming website (womensxp.com) - themes, segments, content series and brand affiliations
• Coordinated and managed a team of 6 interns working on different business aspects of the upcoming website (womensxp.com)