Feb 2021 – Jun 2025 · 4 yrs 4 mos · Toronto, Ontario, Canada

• Led and mentored a 4-member product team (SPMs, PMs, APMs), empowering them to independently manage end-to-end product lifecycles. Conducted regular 1:1 sessions to facilitate open communication, relationship building, feedback, and goal alignment.
• Owned P&L for each client relationship, developed and executed strategic product roadmaps, and tracked progress monthly to achieve client and organizational OKRs
• Spearheaded the end-to-end product lifecycle for a B2B Real Estate Transaction Management System tailored for SMB real estate businesses, resulting in a 3X staff productivity, 95% CSAT score, 50% faster payment cycles, and a 20% revenue increase from new customer acquisition.
• Oversaw high-impact software projects while mentoring product managers to drive end-to-end execution, including On-demand delivery platform (invoicing, payment, escrow), Oil field asset management system (Telemetry data, AI/ML, IOT, Android and iOS apps), ERP for food services resulting in a cumulative revenue impact of over $XX million for clients.

Oct 2018 – Sep 2020 · 1 yr 11 mos · Pune, Maharashtra, India

• Crafted the product vision and the product roadmap for the new B2B platform based on user problems, market and competitor analysis
• Mentored two PMs and led a cross-functional team of designers, engineers, and QAs to deliver Musafir’s corporate travel management platform, driving adoption and expanding B2B SaaS revenue streams.
• Directed the optimization of the signup flow which 2X sign-ups by leveraging data analytics and user research, this led to higher-quality leads that converted better, leading to a 15% uptick in activation rates.
• Revamped monetization strategy to introduce subscription billing, prompting a 30% shift from purchase orders to SaaS billing. Resulted in a $X million increase in monthly revenue realization.
• Led an initiative along with the sales team to win a $XX million ARR contract by effectively pitching our product's superior value to a major multinational organization
• Conceptualized and delivered the trips module, a pivotal ecosystem for both clients and operations staff. Reduced average handling time (AHT) by 50% and elevated customer satisfaction scores by 50%.
• Optimized financial reconciliation life-cycle by 50% through strengthened sales reporting and API integration with accounting tools

Dec 2014 – Sep 2018 · 3 yrs 9 mos · Pune Area, India

• Led cross-functional teams to build foundational operations modules, scaling shipments from 10,000 to 1 million/day.
• Conceived and directed the creation of an automated order management system powered by a REST API integration suite with documentation, sandbox and SDK support, and converting 80% of clients to API, resulting in 30% increase in order capacity ($ X M/year revenue).
• Directed the mobile strategy and 0-1 development of the Android and iOS Delivery and Pickup mobile app, improving user experience for agents and customers, increasing order capacity by 55% ($X M/year revenue), reducing fuel claim costs by 15%, and boosting on-time delivery rate from 83% to 95% (12% improvement).
• Built fully automated AR system with advanced reporting, expediting revenue realization time by 50%.
• Conceived and launched the cash reconciliation system which reduced revenue leakage by 60% from 1.33% to 0.53% (approx $XXX K/year saved)

Jun 2012 – Dec 2013 · 1 yr 6 mos · Pune Area, India

• Automated client reporting that helped improve the AR lifecycle by 25%
• Documented process flows and developed requirements for the creation and implementation of the human resource management system (HRMS)