Apr 2023 – May 2025 · 2 yrs 1 mo · United States · On-site

• Platform Product Management: Analyzed personas and user needs in healthcare (EHR) and retail sectors. Delivered multiple SDK and API enhancements for kiosk devices running virtual apps.
• Innovation: Led the development of a holistic virtual desktop self-troubleshooting tool with real-time connection stats and suggestions to reduce and simplify IT support. Drove the initiative on all OS platforms, delivering to 8M users.
• Cross-functional collaboration: Collaborated with design, research, TAMs, and sales to identify customer needs. Prioritized roadmaps for 2 engineering teams and drove multiple major feature enhancements from inception to delivery for 80M MAU, improving overall quality, user experience, and revenue.

Jun 2022 – Apr 2023 · 10 mos · United States

• Data-Driven: Identified key success and guardrail metrics for the Edge address bar. Led the development of improved telemetry systems, monitoring dashboards, experimentation and set ship decision guidelines for partner teams.
• Strategy: Dug deep into metrics, user feedback and user research channels to identify major problem areas in the address bar across geographies. Formulated OKRs, prioritized features based on RoI and developed the vision and semester roadmap to improve user adoption by 10%.
• Bias for action: Performed user research and competitor analysis, articulated product vision, drove compliance for multiple features. Led the design, development, and shipping of novel delighter features, increasing overall Edge retention by 1% and annual Bing revenue by $2.44B

May 2021 – Aug 2021 · 3 mos

• Customer focused vision: Synthesized customer surveys and performed competitor analysis to articulate customer requirements for a holistic notifications system for 20M eBay sellers.
• Cross-functional collaboration: Collaborated with and gained buy-ins from UX, Engineering and Data science teams to prioritize and scope out a phased product roadmap.
• Leading without authority: Spearheaded the design, development of the infrastructure of a central notifications management system for campaigns on web, mobile, text, email and APIs

Sep 2019 – Jul 2020 · 10 mos

• Product Management: Interviewed customers to articulate the product requirements document for a tool to streamline onboarding and management of new Azure services in the team workflow. Collaborated with designers to create UX prototypes. Led the design, development and release. Resulted in reduction of new service onboard time by 25%.
• Customer Insights: Presented actionable insights to product teams by analyzing customer pain points, bugs, enhancement requests and feedback from developer forums. Resulted in the continual improvement of Azure products.
• Leadership: Led a team of 5 engineers, across geographies and functions to consistently achieve KPIs across analytics services. Defined milestones, deliverables, and scope of work for the team.
• Impact-driven Innovation: Initiated the creation of re-usable environments to reproduce customer issues and an online repository of high-quality forum responses. Improved customer experience by reducing turnaround time by 30%.
• Recognition: First individual (in a 90-member team of PMs and Engineers) to win quarterly awards in all categories – “Innovation”, “Making a difference” and “Being a role model”.

Sep 2018 – Sep 2019 · 1 yr

• Customer Engagement: Delivered timely, quality resolutions to customer issues, feedback, bug reports across developer forums. Wrote technical articles to help customers implement business scenarios with Azure services. Increased customer satisfaction index (CSAT) for analytics services by 10%.
• Innovation and Vision: Analyzed Service Level Agreements (SLAs) for Microsoft Azure customers to articulate a product requirements document. Spearheaded the design and development of a tool to monitor nearing SLAs and notify key stakeholders. Resulted in the complete elimination of customer engagement SLAs by engineers.

Jun 2016 – Sep 2018 · 2 yrs 3 mos · Hyderabad

• Results-driven: Performed competitor analysis, laid out the roadmap, performed prioritization of features and prototyped for a neural network-based chatbot-building framework. Led the design and development of a $65 cheaper solution with 94% accuracy, 15% more than the closest available competitor within a tight deadline.
• New Product Development: Analyzed developer, tester and management communications during product sprints and
• mapped them to success and failure criteria. Piloted the development of a Project Management tool based on Sentiment Analysis to track sprint progress by automating communication analysis.
• Analytical: Led the development of SmartBuild, a tool for predictive analysis of the build process of applications to detect and notify about errors in real-time. Resulted in improvement of developers’ manual debugging time by 90%.

Jan 2016 – May 2016 · 4 mos · Varanasi

• Teaching Assistant for the course "Underground Coal Mining" for a Junior Year class of 100+ students.
• Evaluated Term Sheets and Assignments of students.
• Assisted in planning logistics for the course.

May 2015 – Jul 2015 · 2 mos · Bengaluru Area, India

• Developed a web app for Helptap, a startup providing on-demand experts to users for any tasks.
• Integrated APIs using AJAX for client-server communication.
• Implemented libraries like JQuery for various functionalities of the app.
• Implemented indexedDb for client side storage of chats.

Aug 2014 – May 2015 · 9 mos · Varanasi Area, India

• Entrepreneurship: Conducted focus group market research in a group of 50 students for qualitative analysis of ecommerce usage. Led the design, development and release of a website to streamline shopping experience on ecommerce websites. Resulted in saving time and 20% costs while shopping online, for hundreds of college students.

Jan 2014 – Jul 2014 · 6 mos

• Burrp - Developed frontend (UX) of Burrp, a local food and places review website. Implemented responsive web development techniques within WordPress technology.
• Nobipay - Developed frontend (UX) of Nobipay, an International money transfer website based out of Nigeria using Bootstrap, a responsive web framework.
• Explara - Developed frontend (UX) of Explara, an event organizing agency using Bootstrap, a responsive web framework.