Christine Massey

Operations Associate

New Delhi, Delhi, India7 yrs 10 mos experience
Highly Stable

Key Highlights

  • Proven track record in customer satisfaction roles.
  • Expertise in business process improvement.
  • Strong communication and interpersonal skills.
Stackforce AI infers this person is a Customer Service Specialist with a focus on improving customer satisfaction in the service industry.

Contact

LinkedIn

Skills

Core Skills

Customer Satisfaction (csat)

Other Skills

Business Process ImprovementPunctuationPhone EtiquetteComputer LiteracyConsultative ApproachAttention to DetailTypingCustomer QualityClaim InvestigationActive ListeningCustomer SupportDocumentationGrammarProfessional Phone SkillsCritical Thinking

Experience

7 yrs 10 mos
Total Experience
1 yr 6 mos
Average Tenure
--
Current Experience

Airbnb

Claims Specialist

Jun 2021 – Jun 2024 · 3 yrs

  • Back-end Blended profile 80 % emails and 20% calling]
Business Process ImprovementCustomer Satisfaction (CSAT)

British airways

Customer Service

Jul 2016 – Sep 2018 · 2 yrs 2 mos

  • Work from office
Customer Satisfaction (CSAT)Punctuation

Jll

Customer Relationship Executive

Aug 2014 – Mar 2015 · 7 mos

  • Work for JLLM as a CRE in a Unitech Site (NIRVANA COUNTRY) in maintenance
Business Process ImprovementCustomer Satisfaction (CSAT)

Fis global limited

Chat Advisor

May 2013 – Jun 2014 · 1 yr 1 mo

  • I was selling mobile phones in UK and US on chat as a chat support executive
Customer Satisfaction (CSAT)Phone Etiquette

American express

Customer Service Specialist

Apr 2011 – Apr 2012 · 1 yr

  • I worked in a credit card process
Customer Satisfaction (CSAT)Punctuation

Education

Jesus & Mary College chanakya puri

Bachelor of Arts - BA

Jul 2003 – Jun 2006

Loreto Convent Delhi Cantt

Bachelor of Arts - BA

Jun 2006 – Present

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