Christopher Triplett

Business Development Manager

Raleigh, North Carolina, United States20 yrs 3 mos experience

Highly StableAI Enabled

Key Highlights

22+ years of experience in enterprise architecture.
Managed global teams of over 100 members.
Achieved 90% operational efficiency through innovative solutions.

Stackforce AI infers this person is a Telecommunications and Consultancy expert with a strong focus on Enterprise Architecture and User Experience.

Contact

Skills

Core Skills

Program ManagementEnterprise ArchitectureCustomer ExperienceDesign ManagementPortfolio ManagementStrategic PlanningDesign SystemsUser Experience Design (ued)

Other Skills

SAFe AgileUX ResearchUser Experience (UX)Software Development Life Cycle (SDLC)ServiceNowTemporalExperience DesignPlatform as a Service (PAAS)TelecommunicationsAISearch Engine Optimization (SEO)Technical WritingWeb ServicesTrainingDigital Marketing

About

Strategic Leader and Enterprise Architect with 22+ years of experience bridging complex technical architecture, digital strategy, and executive business goals. Proven track record managing global teams of up to 100+ members and directing $15M+ enterprise initiatives. Expert in driving organizational transformation and achieving massive operational leverage through the delivery of high-fidelity, proprietary enterprise platforms.

Experience

20 yrs 3 mos

Total Experience

5 yrs 9 mos

Average Tenure

Current Experience

At&t

Enterprise Solutions Manager

Apr 2023 – Feb 2025 · 1 yr 10 mos · Durham, NC · Remote

Portfolio Accountability: Directed the end-to-end lifecycle and solution delivery for a $15M enterprise portfolio, ensuring all technical milestones aligned with long-term strategic intent.
Operational Leverage: Orchestrated the launch of a proprietary, product-agnostic messaging solution integrated with enterprise service layers, achieving a 90% gain in operational efficiency.
Strategic Velocity: Leveraged AI-driven synthesis to accelerate strategic workflows by 60%, eliminating manual bottlenecks and scaling delivery across the enterprise.

Program ManagementEnterprise ArchitectureDesign ManagementSAFe AgileUX ResearchUser Experience (UX)+6

Private consultancy

Principal Solutions Architect

Jun 2018 – Apr 2023 · 4 yrs 10 mos · Durham, NC · Hybrid

Outcome-Driven Strategy: Managed data-backed CX programs and digital strategies that achieved a 90% increase in client conversions and a 200% lift in organic traffic.
Technical Advisory: Acted as the primary architect and advisor for business owners, guiding high-stakes technology decisions and custom-engineered solutions for complex business problems.

Program ManagementCustomer ExperienceUser Experience (UX)Search Engine Optimization (SEO)Technical WritingWeb Services+2

At&t

4 roles

Enterprise Solution Architect

Feb 2018 – Apr 2018 · 2 mos

Executive Leadership: Partnered with VP-level leadership to define the strategic vision and requirements for a future B2B enterprise platform.
Scale & Governance: Guided a 50+ member cross-functional team across dozens of concurrent projects, managing individual project budgets exceeding $5M.
Systemic Design: Spearheaded the development of an object-oriented design system focused on transitioning the organization toward a "front-end as a service" model.

Program ManagementDesign ManagementUX ResearchService DesignFacilitationTechnology Solutions+2

Interim Associate Vice President Business User Experience

Aug 2017 – Jan 2018 · 5 mos

Executive Leadership: Partnered with VP-level leadership to define the strategic vision and requirements for a future B2B enterprise platform.
Scale & Governance: Guided a 50+ member cross-functional team across dozens of concurrent projects, managing individual project budgets exceeding $5M.
Systemic Design: Spearheaded the development of an object-oriented design system focused on transitioning the organization toward a "front-end as a service" model.

Portfolio ManagementStrategic PlanningDesign Management

Principal Staff Enterprise User Experience

Promoted

Sep 2015 – Jan 2018 · 2 yrs 4 mos

Organizational Scaling: Established and scaled a standardized Business Design System across 100+ team members, ensuring absolute consistency and increased design velocity.
Compliance Leadership: Led the transition to an Accessible-First infrastructure, ensuring Section 508 Compliance across all enterprise-level assets.
Industry Representation: Represented the organization at IBM Studios (Austin/Dallas) as a primary contributor to high-level enterprise product series.

Design SystemsDesign ThinkingOnboardingDesign ManagementTelecommunicationsTelecommunications Billing

Enterprise User Experience

Mar 2015 – Sep 2015 · 6 mos

SME Leadership: Served as the primary Subject Matter Expert for SDN and End-to-End Telco user experience.
Guided UX team through enterprise product design as global enterprise user advocate, accessibility, and front end development SME.
Partnered directly with technical development to define smarter UX asset delivery system to dramatically increase quality of final products.

Software as a Service (SaaS)User Experience Design (UED)Telecommunications

Its, inc.

Senior Software Engineer

Jan 2005 – Jan 2008 · 3 yrs · Raleigh, NC · On-site

Private consultancy

Principal Consultant

Jan 2002 – Feb 2015 · 13 yrs 1 mo · Raleigh, NC · Hybrid

Product Portfolio Management: Led E2E web and product design + development for multiple B2B/B2C startups, securing necessary funding and successful exits.
Digital Operations: Developed digital strategies for optimizing and automating warehouse logistics and operations.
Designed UX and platform solutions for multi-org physical delivery projects across Southeastern Educational, Communities & Schools, Durham County Schools, and The Harvard Graduate School of Education.
Developed literacy program solutions for Southeastern Educational and public school systems throughout the southeast.

Customer ExperienceUser Experience (UX)Program ManagementExperience DesignAsset ManagementData Analytics+4