Claudia Davighi

Business Development Executive

Barcelona, Catalonia, Spain7 yrs 10 mos experience

Highly Stable

Key Highlights

Over six years in digital marketing and account management.
Proven track record in driving business growth and client satisfaction.
Diverse experience across digital communications and community management.

Stackforce AI infers this person is a Digital Marketing Specialist with strong expertise in Account Management and Community Engagement.

Contact

Skills

Core Skills

Sales ManagementClient Relationship ManagementAccount ManagementStrategic AdvisoryTeam LeadershipProject ManagementMarketingCommunity Management

Other Skills

Adobe PhotoshopAdobe Premiere ProAdvertisingAdvertising SolutionsAnalytical SkillsBloggingBusiness StrategyClient Relationship BuildingCoachingCommunicationContent CreationContent ModerationCopywritingCorporate CommunicationsCreative Problem Solving

About

Digital native with over six years of experience in the digital marketing industry, including three years as an Account Manager. Open-minded, empathic, diligent, and a strategic thinker, I have honed my skills and focused on adaptability, teamwork, motivation, honesty, making sharp and effective decisions, and working steadfastly under pressure. I possess cross-functional experience ranging from content moderation to community management, call center specialist to team leader, project management, and sales. This diverse background has equipped me with a comprehensive understanding of various facets of digital communications.

Experience

7 yrs 10 mos

Total Experience

2 yrs 9 mos

Average Tenure

2 yrs 4 mos

Current Experience

Boomi

Account Executive UKI market

Feb 2024 – Present · 2 yrs 4 mos · Barcelona, Catalonia, Spain · Hybrid

As an Account Executive at Boomi, I specialize in driving business growth and fostering relationships within the UK market. My role involves working closely with organizations to understand their integration and automation needs, providing solutions that streamline their operations and enhance their digital transformation journey.
Key Responsibilities:
‣ Strategic Sales Management: Develop and execute sales strategies to achieve revenue targets and expand market share for Boomi's intelligent integration and automation solutions.
‣ Client Relationship Building: Cultivate and maintain strong relationships with key stakeholders and decision-makers, understanding their unique business challenges and objectives to provide tailored solutions.
‣ Solution Selling: Leverage Boomi’s comprehensive suite of products to address clients' needs, demonstrating how our platform enables seamless integration across applications, data, and processes.
‣ Market Analysis: Stay abreast of industry trends, competitive landscape, and market dynamics to identify opportunities for growth and inform strategic decision-making.
‣ Cross-Functional Collaboration: Collaborate with marketing, customer success, and technical teams to ensure a smooth end-to-end sales process and deliver exceptional value to clients.
‣ Customer Engagement: Lead product demonstrations, workshops, and presentations to articulate the value proposition of Boomi’s solutions, fostering trust and credibility with prospective customers.
‣ Feedback Loop: Gather and relay customer feedback to internal teams to help shape product development and enhance the overall customer experience.

SalesClient Relationship BuildingMarket AnalysisCross-Functional CollaborationCustomer EngagementSales Management+1

Teleperformance

Account Manager UKI Market

May 2022 – Feb 2024 · 1 yr 9 mos · Barcelona, Cataluña, España

‣ Collaborate with UKI companies and Digital Marketing & Online Advertising Agency partners to identify and implement an effective advertising solution.
‣ Work in a target-driven environment, contributing to individual sales targets while prioritizing the delivery of exceptional customer sales experience.
‣ Use and manage of Google products.
‣ Create unique and tailored customer experiences.
‣ Handle client objections and concerns, ensuring high levels of client satisfaction.
‣ Strategic advisor, guiding businesses and agencies to achieve the best ROI

Google ProductsCustomer ExperienceAdvertising SolutionsAccount ManagementStrategic Advisory

Telus international

2 roles

Team Manager

Promoted

Jan 2019 – May 2022 · 3 yrs 4 mos · Barcelona Area, Spain · On-site

‣Lead, manage, train and motivate digital teams.
‣ Ensure client’s goals are exceeded and delivered on time and budget.
‣ Develop and implement creative ways to strengthen business plans.
‣ Coach weekly empowerment sessions.
‣ Elevate, assign and allocate KPI’s to individual team members.
‣ Guarantee KPI’s are met and accurately measured.
‣ Sort and settle any team member’s issues or constraints.
‣ Monitor performance and solve problems accordingly.
‣ Bicultural liaison within teams and clients.
‣ Equipment and asset supervision and upkeep.
‣ Innovated action plan for Content Moderators with low performance to reach objectives within four weeks.

Team ManagementKPI ManagementCoachingTeam LeadershipProject Management

Community Manager

Aug 2018 – Jan 2019 · 5 mos · Barcelona Area, Spain · On-site

‣ Screened and reviewed social media content to ensure only top tier media was published.

Content ModerationSocial Media Management

Bemotion

Community Manager Internship

May 2017 – Nov 2017 · 6 mos · Barcelona, Catalonia, Spain · On-site

‣ Developed and deployed strategies and creative content for client’s social media networks.
‣ Managed the Grupo Nicolás Motor and CAAD accounts.
‣ Monthly social media + market analysis reporting.
‣ Wrote the Club Royal, CAAD and Grupo Nicolás Motor blogs.
‣ Applied knowledge of Hootsuite, Trello, Business Manager and Wordpress tools for social media strategy
implementation.

Social Media StrategyContent CreationMarket Analysis