Claudia Viscarra

Customer Success Manager

Washington, District of Columbia, United States13 yrs 5 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Over 5 years of experience in email marketing.
  • Expert in Salesforce Marketing Cloud implementations.
  • Skilled in data migration and campaign strategy.
Stackforce AI infers this person is a MarTech specialist with expertise in email marketing and Salesforce Marketing Cloud.

Contact

Skills

Core Skills

Salesforce Marketing CloudEmail Marketing

Other Skills

AMPscriptAutomationCascading Style Sheets (CSS)ConsultingDesarrollo de sitios webDigital IllustrationExtract, Transform, Load (ETL)Graphic DesignHTML EmailsItalianJavaScriptLayoutLeadershipMarketing StrategyProject Management

About

As an SFMC Consultant, I lead end-to-end tech implementations of marketing campaigns for email, SMS, and direct mail, ensuring seamless transitions and high QA standards. With over 5 years of experience in designing, developing, and deploying email marketing campaigns across industries, I specialize in Salesforce Marketing Cloud, the leading platform for digital marketing automation and analytics. I leverage my diverse skill set, spanning from web development, to graphic design, to client coordination, to create and enhance dynamic and responsive emails using HTML and AMPScript, tailored to specific campaign requirements and user engagement. I also direct data migration strategies from legacy systems to Salesforce Marketing Cloud, emphasizing data privacy and campaign enablement. I collaborate cross-functionally, delivering actionable insights from engagement analyses to improve campaign effectiveness. I am passionate about translating strategic visions into actionable digital assets, and I thrive in fostering collaborations and driving engagement.

Experience

13 yrs 5 mos
Total Experience
1 yr 4 mos
Average Tenure
2 yrs 3 mos
Current Experience

Salesforce

2 roles

Customer Success Manager

Mar 2024Present · 2 yrs 3 mos · Washington, District of Columbia, United States · Hybrid

Technical Account Manager

Jan 2024Apr 2024 · 3 mos · Washington, District of Columbia, United States · Hybrid

  • Technical Account Manager at Salesforce | Empowering Client Success with Salesforce Marketing Cloud
Salesforce Marketing CloudEmail MarketingMarketing StrategyConsultingTAM

Zs

Business Technology Associate Consultant

Jul 2022Dec 2023 · 1 yr 5 mos · Washington, District of Columbia, United States

  • Leading end-to-end tech implementations of marketing campaigns for email, SMS, and direct mail, ensuring seamless transitions and high QA standards.
  • Developing complex, responsive emails using HTML, tailored to specific campaign requirements, ensuring cross browser functionality as well as user engagement and experience.
  • Directing data migration strategies from legacy systems to Salesforce Marketing Cloud, emphasizing data privacy and campaign enablement.
  • Collaborating cross-functionally, delivering actionable insights from engagement analyses to enhance campaign effectiveness.
  • Pioneering migration methodologies, streamlining cross-channel marketing campaigns, and upholding top-notch quality.
  • Working closely with agencies, devising comprehensive project plans, and ensuring punctual tactic deployment.
Salesforce Marketing CloudProject ManagementEmail MarketingHTML EmailsAMPscriptExtract, Transform, Load (ETL)

Montefiore health system

Salesforce Marketing Cloud Developer

Feb 2022Jun 2022 · 4 mos · New York, United States

  • Led data migration strategy, optimizing data models and streamlining the transition process.
  • Crafted and enhanced automated user journeys, dynamic marketing emails, and corresponding cloud pages.
  • Developed a custom preference center, segmenting subscribers for targeted outreach.
  • Strategized and implemented marketing/newsletter email template creation, ensuring alignment with campaign goals.
  • Ensured the seamless integration of email campaigns by coding responsive email templates tailored to specific requirements.
Cascading Style Sheets (CSS)HTML EmailsAMPscriptAutomationServer Side JavaScriptSalesforce Marketing Cloud+1

Charles schwab

Salesforce Marketing Cloud Content Developer

Sep 2021Feb 2022 · 5 mos · Remote

  • Coding AMPScript snippets to integrate into templates with user/product specific dynamic content.
  • Coding email specific HTML blocks to integrate into templates.
  • Updating AMPScript and HTML blocks to reflect latest logic/UX standards.
  • Populating metadata into AMPScript variables to render user/product specific outcomes.
  • Participating in daily Scrums, Weekly Design meetings and Quarterly Spring plannings.
  • Bridging communication/scope gaps between designers and developers when possible.
  • Actively seeking to fill productivity gaps and assessing process improvement in agile environments.

Aipac

2 roles

Creative Developer

Promoted

Dec 2018Sep 2021 · 2 yrs 9 mos

  • Developing web pages and applications that deliver optimal experiences to constituents, in particular tools developed with front-end web languages (HTML, CSS, JavaScript, JQuery).
  • Integrating code with appropriate CMS/CRM platforms, including Salesforce Marketing Cloud, Wix, Squarespace and Sitecore.
  • Conducting trainings for Salesforce Marketing Cloud email users.
  • Designing and prototyping highly stylized wireframes using Adobe XD, testing to validate UI/UX.
  • Designing content for campaigns that increase organizational grassroots influence via social media interactivity.
  • Collaborating closely with AMPScript (Salesforce) engineers to provide dynamic user experiences.
  • Collaborating closely with marketing team to provide graphic brand standards and ensure organizational communicational cohesion, internally and externally.

Motion Graphics Designer

Jan 2017Dec 2018 · 1 yr 11 mos

  • Creating animated content, including explainer videos, event openers, marketing content and organizational promotional content.
  • Collaborating with teams across the board to convey their vision into motion, including editing scripts, creating frame-by-frame story boards, designing art and animating assets.
  • Translating complex themes into digestible and quick graphics.
  • Working closely with video editors using dynamic software (Essential Graphics, Team Collaboration on Premier Pro and After Effects).
  • Designing and programing dynamic animated graphic assets for marketing team.

Coding dojo

Full Stack Developer

Apr 2017Aug 2017 · 4 mos · Washington D.C. Metro Area

  • Attended 1000+ hours of training in HTML, CSS, JavaScript, Python, MEAN and Java.
  • Graduated with the highest level of achievement in each stack.

Illustrate my design llc

Graphic Designer

Sep 2015Nov 2016 · 1 yr 2 mos · 805 King Street

  • Designed brand standards and brand identity.
  • Conducted market research to stand out, while fitting into the industry standard.
  • Designed website architecture and road map.
  • Updated website content regularly to load recent projects with images and statistics.
  • Created language and schematic infographics to communicate the breadth of our services.
  • Designed and created language for social media publications.
  • Participated in marketing strategy to grow the IMD brand.
  • Participated in creating company culture by establishing team-bonding traditions, like creating a personalized gif of each coworker for their birthday which were awkwardly viewed while eating cake.

Taylor university

2 roles

Graphic Designer

Aug 2014Aug 2015 · 1 yr · Indianapolis y alrededores, Indiana, Estados Unidos

  • Designed print and digital assets, including logos, brands, posters, brochures, stationary letters and t-shirts for the office of advancement at Taylor University.
  • Conducted research to create marketing assets that resonate and create deep connections with alumni.
  • Created custom illustrations and lettering for unique materials.
  • Collaborated with artists to create print publications showcasing their work.

Latino Student Union President

Aug 2013May 2014 · 9 mos

  • Delegating tasks, organizing events, and facilitating meetings that take place for the benefit of the Latino community and all those interested in Latino culture at Taylor University.

Institute for policy studies

Graphic Designer (Intern)

May 2014Aug 2014 · 3 mos · 1112 16th St. NW, Suite 600 Washington, DC 20036

  • I design/re-design brochures, panflets, fact sheets, etc. to communicate the visions and messages of the different sub-organizations of IPS (including "Break the Chain Campaign" & "Domestic Workers National Alliance").

Admissions crew

Campus Representative for Encouragement and Welcome

Aug 2012May 2013 · 9 mos · Taylor University

  • In charge of representing the campus, hosting prospective students, participating in organizing and excecuting welcome events, giving weekly campus tours and doing administrative work during office hours.

Academic enrichment center

Spanish Tutor

Sep 2011May 2014 · 2 yrs 8 mos · Estados Unidos

  • Serving as a Spanish tutor for the students at Taylor University; a free service provided to those who attend this university.

Education

Taylor University

Graphic Design — Art

Jan 2011Jan 2015

Coding Dojo

Full-Stack Web Developer

Jan 2016Jan 2017

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