Nov 2022 – Feb 2023 · 3 mos · Remote

• LMA is a Subsidary of Empresaria Group plc. It is listed on London Stock Exchange as EMR. Empresaria Group plc is a global specialist staffing group operating from 20 countries across 6 diversified sectors. The group's sectors are Professional, IT, Healthcare, Property, Construction and Engineering, Commercial and Offshore Recruitment Services
• Spearheading the Technology Recruitment Practice within Software engineering/Development, Infrastructure Engineering & Operations, Data & Analytics, Project & Change management/Transformation, Cloud & DevOps across APAC
• Helping to grow the Technology Recruitment practice in Hong Kong, Singapore, Malaysia, India
• On a client-facing+ Delivery + Account Management + Team Management role. Mentoring Associates in the team

Aug 2022 – Feb 2023 · 6 mos · India · Remote

Jun 2018 – May 2022 · 3 yrs 11 mos · Pune, Maharashtra, India · Hybrid

• Working with internal teams and hiring managers to assist with recruitment efforts.
• Training the recruiters on Company methods and policies with the Apps.
• Managing the India & UK Recruitment team and operations .
• Assist with both external and internal hiring efforts (internal recruitment meaning assessment of employees for different or more senior roles).
• Developing recruitment strategy, including job posting optimization, recruiting marketing channel development, job board procurement, digital and non-digital employment marketing, comprehensive recruitment campaign planning, talent planning, etc.
• Identifying and sourcing appropriate talent for current open roles within The App Experts by screening resumes and interviewing candidates to evaluate their credentials, including availability, interest level, citizenship status, salary range, relocation needs, experience, education, skills and fit within the company.
• Identifying future talent needs and proactively recruiting and sourcing; develop talent pool or social engagements.
• Managing the recruitment process and life-cycle, including initial assessments, interviews, and offers.
• Counseling the candidate on corporate benefits, salary, and corporate environment, negotiating compensation so as to maximize profit margins for the company.
• Providing recruitment counsel and guidance to hiring managers and HR professionals with hiring and employment data.
• Using social media, job boards, Internet sourcing, and other technical means to source candidates for open jobs.
• Using sophisticated applicant tracking systems and other recruiting software and CRM system to track applicants through the selection phase through to on-boarding.

Jun 2017 – Jun 2018 · 1 yr · Pune, Maharashtra, India · Hybrid

• Working with internal teams and hiring managers to assist with recruitment efforts.
• Assist with both external and internal hiring efforts (internal recruitment meaning assessment of employees for different or more senior roles).
• Developing recruitment strategy, including job posting optimization, recruiting marketing channel development, job board procurement, digital and non-digital employment marketing, comprehensive recruitment campaign planning, talent planning, etc.
• Identifying and sourcing appropriate talent for current open roles within The App Experts by screening resumes and interviewing candidates to evaluate their credentials, including availability, interest level, citizenship status, salary range, relocation needs, experience, education, skills and fit within the company.
• Identifying future talent needs and proactively recruiting and sourcing; develop talent pool or social engagements.
• Managing the recruitment process and life-cycle, including initial assessments, interviews, and offers.
• Counseling the candidate on corporate benefits, salary, and corporate environment, negotiating compensation so as to maximize profit margins for the company.
• Providing recruitment counsel and guidance to hiring managers and HR professionals with hiring and employment data.
• Using social media, job boards, Internet sourcing, and other technical means to source candidates for open jobs.
• Using sophisticated applicant tracking systems and other recruiting software and CRM system to track applicants through the selection phase through to on-boarding.

Nov 2016 – Jun 2017 · 7 mos · Chandigarh, India · On-site

• Responsible for building awareness of companies business & services through State and Commercial landscapes.
• Actively seeks out new clients, business partners and projects.
• Takes the lead in marketing company services and demonstrates knowledge of company values, approach and services.
• Creates and supports business development plans and related activities.
• Conducts research and compiles relevant information regarding existing and prospective clients, competitor activity and industry and market trends to aid in the development of marketing plans, presentations, proposals, and survey responses.
• Designed & implemented the processes to streamline the business operations such as business development and recruitment. Plan approaches and pitches. * Work with team to develop proposals that speaks to the client’s needs, concerns, and objectives.
• Handle objections by clarifying, emphasizing agreements and working through differences to a
• positive conclusion. * Use a variety of styles to persuade or negotiate appropriately.
• Leading the daily activities of the Business Development & Recruiting team which may include the following:
• Working closely with the clients to understand their requirements.
• Acting as the first point of escalation for any challenges faced by the Business Development & Recruiting team.

Apr 2015 – Jun 2016 · 1 yr 2 mos · Mumbai, Maharashtra, India · On-site

• White Crow Research supports internal talent acquisition teams by providing knowledge and intelligence on their talent landscape.
• Our services fall into three main categories:
• Talent Intelligence, including gender diversity, employee benchmarking and heat maps
• Talent Pooling, helping clients to identify, communicate and ultimately hire passive talent with a hybrid research and technology solution
• Executive Research, reactive sourcing for the here and now with the added benefit of being able to build talent pipelines for future roles
• Find out more at www.whitecrowresearch.com
• Key Responsibilities:-
• Handling mandates.
• Maintaining daily reports.
• Responsible for Market Intelligence Mapping.
• Researching & name gathering for appropriate candidate.
• Ensuring compliance with Data Privacy and Protection Guidelines.

Apr 2014 – Dec 2014 · 8 mos · Mumbai, Maharashtra, India · On-site

• Apply IT Services to Customer accounts, meeting SLAs and provide value add to customers operations
• Monitor service level performance and address customer satisfaction gaps and handle operational issues in service delivery
• Ensure delivery of services within the scope of the contract, including reporting of service level metrics, performance standards and KPI measurement
• Manage customer relationship to ensure positive interaction and consistent engagement in regular service level review and reporting.
• Client handling & Interaction with respect to Pre-Sales on support that we provide along with GAP analysis, RFQ’s and RCA as and when applicable.
• Single Point of Contact for the group in terms of man power utilization, Incentive programs, backup continuity plan & downtime of application.
• Raising SOW, Planning, Forecasting, and scheduling.

Jul 2009 – Mar 2013 · 3 yrs 8 mos · Noida, Uttar Pradesh, India · On-site

• Responsible for full life cycle recruiting including direct sourcing activities, preliminary phone interviewing and negotiation of compensation packages.
• Judging the candidates based on the technical aspect of the job.
• Experience in recruiting through Internet job portals combined with utilizing existing candidate relationships and referrals, along with various Internet sourcing techniques.
• Screening candidates based on resource manager's job description, candidate's relevant knowledge and experience for required skill sets, functional skills and communication skills.
• Responsible for employee engagement activities including fun Friday’s, birthday celebration, team building activities.
• Regular follow up with candidate from first Contact till the offer of offer letter to the candidate.
• Reference checking for candidate to ensure their authenticity and relevance.
• Established tracking systems resume submission and follow-up
• Responsible for sourcing, screening and interviewing candidates, checking references and updating job boards.

Jul 2007 – May 2009 · 1 yr 10 mos · Noida, Uttar Pradesh, India · On-site

• With combined revenues of €2 billion, and nearly 20,000 people worldwide, with Xansa and Steria.
• Both the company are UK based and providing Business Process Outsourcing and Technology Consulting, associated with the Utilities Sector, primarily dealing with Customer Service & Support, Billing Solutions, Payment Collections.
• Associated with the world’s third largest water company with 70 million customers worldwide. Primarily dealing with Customer Support, Billing Solutions, Payment Collections.
• Providing customer service and support across UK region in utilities sector
• Working for utilities domain, transaction processing, billing exceptions, deliverance of SLA, demonstrating subject-matter expertise and process excellence.
• To act as main contact point and support customers/colleagues to resolve internal/external and escalated queries
• Billing customer for the utility service consumed
• Identifying extra revenue for my organisation through Sales Max
• Handling two process stream simultaneously
• To ensure adequate training is provided to the delivery teams for the changes being implemented.