Debashis Rout

Product Manager

Dubai, United Arab Emirates9 yrs 10 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led product management for 1.8 million users.
Improved ride satisfaction and user retention.
Developed scalable localization for 2.5 million users.

Stackforce AI infers this person is a Product Manager with expertise in Fintech and Transportation industries.

Contact

Skills

Core Skills

Product ManagementUser EngagementCustomer JourneyEntrepreneurshipApplication Development

Other Skills

Agile MethodologiesBusiness AnalysisBusiness Case PreparationBusiness StrategyCC++Chat SupportConversational CommerceCross-functional Team LeadershipDecision MakingDesign Team CoordinationDynamic PricingE-CommerceFinancial ProductsGeneral Management

About

At Edenred UAE, my focus is on developing financial products that serve the underbanked, a mission that stands at the intersection of technology and social impact. Leading a team of product managers, we've expanded our B2C business to 1.8 million users, reflecting our commitment to inclusive growth and user engagement. With a background that includes enhancing the end-to-end customer journey at Swvl, my expertise lies in product road mapping and driving product delivery to fruition. Our team's efforts have resulted in significant improvements in platform engagement and average revenue per user, underscoring our dedication to delivering value to both our users and the organization.

Experience

9 yrs 10 mos

Total Experience

1 yr 11 mos

Average Tenure

3 yrs 11 mos

Current Experience

Edenred uae

Senior Product Manager

Jul 2022 – Present · 3 yrs 11 mos · Dubai, United Arab Emirates

At Edenred UAE, my focus is on developing financial products that serve the underbanked, a mission that stands at the intersection of technology and social impact. Leading a team of product managers, we've expanded our B2C business to 1.8 million users, reflecting our commitment to inclusive growth and user engagement.

Product ManagementUser EngagementFinancial Products

Swvl

2 roles

Senior Product Manager

Aug 2020 – Jul 2022 · 1 yr 11 mos

Owned the end-to-end customer journey of 3M monthly bookings.
Leading a team of 2 PMs, 2 analysts, 1 designer and 30 engineers
Search to Checkout Journey: Led multiple initiatives to increase search conversion and bookings GMV
Pricing and Promo Engine: Distance and utilisation based dynamic pricing and promo personalisation
Search and Recommendation Engine: Intelligent search for faster ride discovery and selection
Seat Allocation Engine: Increased ride utilisation & bookings on same supply through smarter allocation
Post booking Journey: Focus on improving ride completion, ride satisfaction rates and user retention
Trip Reschedule: Flexibility to change date or time of user’s trip.
Bus Tracking, Live ETA: Core infrastructure to enhance ride tracking for customers & city operations
Customer support: Migrated ticket-based support to chat support, reducing resolution time by 90% at p90. Introduced chatbots to reduce human agents dependency by 50%
Ride Category Framework: Platform that served as foundation for launching & operating new services at scale
Payments: Launched card and wallet payments in multiple markets in LATAM, MENA and enabled Swvl’s first fully cash-less market, Chile

Customer JourneySearch ConversionDynamic PricingRide TrackingChat SupportProduct Management

Product Manager

Dec 2019 – Aug 2020 · 8 mos

Ride Category Framework: System & process foundation for launching & operating new services at scale
Pricing Engine: Distance and utilization based dynamic pricing to boost search conversion
Seat Allocation Engine: Increased ride utilization by smarter allocation of seats based on travel distance

Dynamic PricingRide UtilizationProduct Management

Paytm

Product Manager

Jan 2018 – Mar 2019 · 1 yr 2 mos · Noida Area, India

Grew the user base of Paytm products – Paytm app, Paytm mall, Paytm payments bank – by building a scalable localisation framework launching 10 Indian languages, adding vernacular language users’ MAU of 2.5M
Added new QR code-based payment flows, increasing both customer and business adoption.

User GrowthLocalizationPayment FlowsProduct Management