Aug 2024 – Jun 2025 · 10 mos · Bengaluru, Karnataka, India · On-site

• Spearheaded initiatives to drive sustainable practices and promote the circular economy in e-waste management.
• Oversaw regional operations, enhancing recycling efforts through strategic partnerships and innovative resource management.
• Developed and implemented key strategies that resulted in a significant increase in recycling rates and operational efficiency.

Dec 2023 – Jul 2024 · 7 mos · Bengaluru, Karnataka, India

• 1. Identifying and executing growth avenues while working closely with the business development team
• 2. Deeply understanding P&L by analyzing business- and client-level profitability levers
• 3. Synthesizing competitive intelligence, build industry and competition dossiers, and internalize learnings from the market.
• 4. Business Forecasting: Enable granular-level forecasting of demand for delivery for both existing and new clients.
• 5. Driving product discussions along with the product team and finding efficiencies with new product design
• 6. Developing pricing strategies, building tools, or enhancing existing ones to drive improvement in profitability at a client level based on the existing supply chain
• 7. Identifying opportunities for gross margin improvement at a client level for the circular economy with a reverse pricing proposal
• 8. Solution building: Helping the BD team cater to new client requirements and enable product teams to build the necessary features and capabilities through a framework to prioritize and pursue such efforts that will enable maximum benefit to the company
• 9. Liaising with Finance to drive cost-saving and credit optimization strategies
• 10. Regular updates to CXO and BU heads on the progress of initiatives, market and competitive intelligence, and growth avenues in a data-driven, decision-friendly, and simplified but visually compelling manner
• 11. Continuously monitor and assess the effectiveness of implemented strategies, making real-time adjustments as necessary to ensure goals are met.
• 12. Acting as an individual contributor by taking ownership of projects from inception to completion and collaborating with cross-functional teams to execute initiatives.
• 13. Cultivating a culture of learning and innovation by staying updated on industry trends, new technologies, and best practices

May 2023 – Jan 2024 · 8 mos · Bengaluru, Karnataka, India

Mar 2023 – Jul 2023 · 4 mos

Apr 2022 – Mar 2023 · 11 mos

• Prepared SOPs, set up process and worked on projects for process improvement and business development in Amazon Renewed Program.
• Created end to end process and metrics for new seller onboarding. Leveraged internal sales team and third-party stakeholders to acquire leads, contact them and got them onboarded.
• Analysed account performance against key metrics to identify, recommend and implement optimized solutions to increase sales and selections and maintain quality.
• Used Voice of Customer mechanism to identify area of opportunity for seller performance and coached sellers towards improvement and helped them meet quality metrics.
• Built seller level account plans and liaised with marketing team to drive campaigns and deals on different products.
• Served as a primary contact for seller escalations on category/inventory/ops. Responded promptly and accurately to queries from customers, sellers and internal partners including high level leadership teams.
• Reported issues to higher management with great detail, resulting in completing approval process and increase in sales.
• Worked on getting processes automated and implemented by connecting with various internal teams to reduce time taken and manual efforts.
• Used data and analytics to make day-to-day business decisions and achieve results.

Jan 2021 – Jan 2022 · 1 yr · New Delhi, Delhi, India

Feb 2019 – Jan 2021 · 1 yr 11 mos · India

• Increased the revenue upto the tune of 10% YoY when heading events for Hyderabad and AP.
• Provided turnkey solution with cost saving initiative that enabled company to maximise their
• efficiency and design a new revenue channel.
• Acquisition of clients like TCS, Genpact, [24]7, Aurobindo Pharma and Qualcomm and retention
• increased the revenue generation YOY by 8%. Developed a strong working relationship with
• clients within the designated territory. • Create demand at the end user level. Analyze end user area sales monthly and propose market
• share development plans to management on a quarterly basis. Assist Corporate in identifying
• possible improvements in systems and procedures. • Manages team by coaching, performing all evaluations and overseeing performance management
• plans of Field Sales Managers
• Develop efficient strategies for the territory
• Monitoring performance, analyse and forecasting on monthly basis with zonal head

Aug 2016 – Feb 2017 · 6 mos · Bengaluru, Karnataka, India

• Maintaining client relationship.
• New client acquisition, up-selling and cross-selling of products
• Process training and handling a team of 10 people.
• Proficient in handling escalated calls and providing level 1 Technical Support to end-users.
• Microsoft Outlook, Outlook Express configuration, backup, troubleshooting.
• Experience in installation of Windows, configuration, Technical troubleshooting, support ofserver
• Hardware, operating systems, Microsoft application software and peripherals, Windows 95/98,
• 2000, 2003, Server, XP