Apr 2011 – Present · 15 yrs 2 mos · Greater Delhi Area

• iMET is a global community to develop, promote and encourage innovation, Mentorship, Entrepreneurship and Talent building with Practitioner’s or Doer’s perspective.
• As an entity, iMET is a part of Pradurbhav Foundation, a section 8 company (a more legal format of a Trust/Society) committed towards new age Education, Research and Social Welfare.
• It has been structured on New Generation and New India’s charter of building Digital India, Start- up /Stand up India, Make in India and Skill India for Working Professionals, Self Employed Professionals, Entrepreneurs, Startups , Small & Medium Businesses and Students.
• Better Career, Self Employment, Better Employability & Growth beyond Appraisals are some of the fervent outcomes when our learners opt for the right program for themselves.
• Since 2011, more than 25000 students/working professional have been trained under it at different institutes, associations and in their own campus.
• In 2019, iMET launched its School of Digital Social Media & IoT scoped around its core value of innovation, Mentorship, Entrepreneurship and Talent building.
• It is only in holistic Digital Education for :
• Students (Graduates)- Global PGP in Digital Socia Media & IoT.
• Working Professionals- ECP/CP in Digital Social Media & IoT
• School Students- Summer Camp in Digital Education & Career Selection
• Admission for the programs is thru GMAT/NMAT scores and personal assessments.
• Most of the programs are endorsed by UNESCO supported International Students association.
• More info- www.imetglobal.com

Jan 2008 – Sep 2008 · 8 mos

• Set up Direct client division with focus on
• oProject and ODC sales
• oNew Client Acquisition / Account Mgt
• oSAP and BPM areas
• oMid-west region
• Business Planning :
• oTo work on short and long range business planning to transform the division into separate Business unit (P&L)
• oTo identify ,manage alliances & partnerships- business, demand side, supply side
• oCreate Go to market plan based on :Region potential, Service line and Hiring of sales manager
• Set up end to end marketing & sales support division
• oPresales- RFX and Lead management
• oMarkCom
• oMarket research & Knowledge management
• Team management:
• oTo build sales & presales team to acquire business from untapped geographies in US
• oCreation of JD, KRAs, compensation decisions, performance review
• Marketing communication:
• oTo be the official representative in various networking events, User Groups.
• oTo take the ownership of participation in various events and chapter meetings
• Sales Analytics:

Jul 2006 – Jan 2008 · 1 yr 6 mos

• To manage company’s business interests in CA and Las Vegas
• Identify prospective clients & create specific go to market plan for the identified territory & industry vertical.
• Focus areas
• o Vertical wise: Media & Entertainment, Travel& Logistics
• o Services wise: Analytics-BI/DW, ERP, Testing and HRIT
• Demonstrate ability and maturity to sell and build relationships with C-Level executives with good working knowledge of off-shore/ far-site model.
• Generate business from new accounts with a plan to drive and lead customer relationships in to multi million dollar engagements.
• Enhance business traction by identifying and participating in Regional User Groups and relations with Advisory councils.
• Enhance business from existing accounts achieving consistent contribution and collection norms.
• Ensure high customer satisfaction by working closely with the project teams and achieve committed service quality norms
• Build credibility and gain market share in the territory.

Jan 2005 – Jan 2006 · 1 yr

• To manage and build the sales support function under Shared Services division of APac ,EMEA and US:
• Build CoE for Market/Business Intelligence, Research and Lead Management
• Sales Analytics
• Leading, creating, improving & managing a formal and disciplined sales management process & analyses for AsiaPac and US
• Pipeline Management, Forecasting & Performance Tracking
• Creating an effective Decision Support/ Reporting system to support the Leadership team

Jan 2003 – Jun 2005 · 2 yrs 5 mos

• Bid Management and Presales
• Lead management
• B2B campaigns (for 4 international clients and 15+ global sales force)
• The focused verticals/domains: Telecom, Retail, BFSI,Software services, Offshore services and Knowledge Services.
• Regions: US, UK and Asia Pac
• Business Integration
• Enterprise wide rollout of sales force automation tool ‘ACT’.
• Customer Satisfaction Survey (CSS) its analysis in coordination with Ernst & Young and AC Nielsen
• Major Account Planning & Evaluation (MAPE).
• Componentization of RFPs
• Assisted Trinity -- CMO, CEO and COO for Market Intelligence, Business Intelligence and Alliance portfolio analysis (demand, supply side)
• Building BPO specific Domain /Vertical /CoE for: Telecom and B2B campaigns.
• Process Definition/Budgeting
• Business Development and Presales
• devising Go To Market and Marketing Intelligence
• Participation in various Vendor Ratings, Awards and External Audits.

Jan 2002 – Jan 2002 · 0 mo · Mumbai Metropolitan Region

May 1998 – May 2001 · 3 yrs

• Customer Services Department (Inbound & Outbound)
• InBound--Delivery of updated information related to mobile phone services to the existing and Prospective subscribers, query handling, complaint resolution and grievance handling.
• Outbound--Execution of various programs to enhance Customer Loyalty & Retention programs. Campaigns related to Collections, Churn management and welcome calls.
• MIS Compilation/Analysis
• Preparing reports on the daily basis in regard to the overall queries and complaints.
• Communication Enhancement
• Preparation of daily bulletin and briefing scripts for all departments and press/media, related to the changes in the company’s offerings and existing telecom policies.
• To facilitate improvement in relevant CSMM (customer satisfaction measurement and mgt) parameters