Oct 2018 – Dec 2024 · 6 yrs 2 mos · Mumbai, Maharashtra, India · On-site

• Recruitment Operations Executive – Key Responsibilities:
• Created and maintained efficient systems to improve recruitment performance.
• Handled bulk hiring from selection to onboarding and joining.
• Coordinated with clients and supported KAM team in documentation and KYC processes.
• Collected and verified documents for onboarding and maintained accurate joining numbers.
• Managed dashboards and MIS reports using Excel and Google Sheets.
• Uploaded bulk joining data daily on client portals and maintained detailed records.
• Tracked candidate and client attendance and managed external partner datasheets.
• Generated daily, weekly, and monthly reports using Excel functions (Pivot Tables, Charts, VLOOKUP, HLOOKUP, Concatenate).
• Proficient in MS Office (Word, Excel, PowerPoint) and Google Workspace.
• Monitored recruitment processes, coordinated with the recruitment team, and highlighted issues via email.

Oct 2018 – Sep 2019 · 11 mos · Mumbai, Maharashtra, India · On-site

• Recruitment Back office Role & Responsibilities
• Manage end-to-end recruitment lifecycle for all group companies.
• Coordinate with hiring managers to understand staffing needs.
• Source candidates via job portals (Naukri, Indeed), LinkedIn, and other platforms.
• Screen resumes and shortlist profiles as per job requirements.
• Conduct telephonic and in-person interviews for initial assessment.
• Handle salary negotiations and generate offer/appointment letters.
• Complete onboarding and joining formalities for new hires.
• Maintain candidate databases and professional networks.
• Use CTS tools for tracking applicants and managing the hiring pipeline.
• Familiar with resume screening, social media hiring, and recruitment analytics.
• Ensure timely hiring with strong attention to detail and decision-making under pressure

May 2017 – Aug 2018 · 1 yr 3 mos · Mumbai, Maharashtra, India · On-site

• Customer Support Executive – Key Responsibilities:
• Collaborated with multiple departments to resolve customer issues efficiently, even under high-pressure situations.
• Maintained detailed records of customer interactions and managed customer accounts.
• Handled customer communication via email, CRM systems, and web portals.
• Organized documentation and ensured timely follow-up on customer queries.
• Maintained and updated reports in Excel, using functions like Pivot Tables, VLOOKUP, and basic formulas.

Jun 2016 – Dec 2017 · 1 yr 6 mos · Borivali, Mumbai. · On-site

• Customer Support Experience – Key Responsibilities:
• Collaborated with various departments to resolve customer issues effectively.
• Handled high-pressure situations with professionalism and timely response.
• Maintained accurate and up-to-date records of customer interactions.
• Managed customer accounts and ensured proper documentation.
• Responded to customer queries via email and managed communications.
• Worked on CRM systems and web portals for tracking and updates.
• Prepared and maintained reports in Excel using relevant functions and tools.