Nov 2023 – Oct 2025 · 1 yr 11 mos · Toronto, Ontario, Canada · Remote

• Brought together customer success, solution engineering, and value delivery to help SaaS companies and enterprise clients achieve real results.
• I led several key initiatives that improved customer outcomes and drove company growth:
• Helped more than 20 enterprise customers get measurable value from our platform, with 100% retention and over 20% license growth in 5 key accounts.
• Supported Nektar.ai’s move into the enterprise market, closing multi-year deals worth a quarter million dollars and helping reach $1M in annual recurring revenue.
• Built and led a cross-functional team of 5 people across support, onboarding, and solution engineering.
• Designed and scaled the post-sales and onboarding process, reducing go-live time from contract to launch to under 6 days.
• Created AI-based frameworks and automation to make onboarding faster and smoother for more than 40 enterprise accounts.
• Shifted Nektar’s story from being data-focused to insights-driven, which improved customer adoption and strengthened our brand.
• Drove customer advocacy by helping collect 10 to 40 G2 reviews within 12 months.
• Introduced clear health metrics to track setup speed, configuration accuracy, and customer enablement.
• I enjoyed solving complex problems, building efficient processes, and helping customers get real business value from technology.

Jul 2021 – Oct 2023 · 2 yrs 3 mos · Toronto, Ontario, Canada · Remote

• Led solutions consulting initiatives that helped enterprise clients optimize their go-to-market performance:
• Designed GTM solutions across Account Planning, Deal Reviews, and Sales Coaching for 20+ enterprise customers, driving over 20% revenue growth and 15% higher win rates.
• Reduced Time to First Value from 90 days to 30 days by creating a structured discovery and onboarding process.
• Shifted the company’s customer engagement from product-centric to insight-driven, improving adoption of the revenue intelligence platform.
• Shared thought leadership on revenue growth and technology adoption with hundreds of industry professionals, positioning People.ai as a leader in the space.

Nov 2018 – Jun 2021 · 2 yrs 7 mos

• Led solution consulting and strategic account initiatives for 10+ enterprise customers, representing over $3M in Annual Recurring Revenue (ARR), ensuring delivery of measurable business value and high customer satisfaction.
• Partnered cross-functionally with Sales, Product, Professional Services, Customer Operations, and Support to design and deliver seamless end-to-end customer experiences.
• Adopted a data-driven approach to define, measure, and track success metrics, conducting detailed discovery sessions and customer interviews to uncover needs and present actionable insights to executive stakeholders.
• Maintained a 90% Gross Retention Rate (GRR) while identifying and driving over $1M in expansion opportunities through consultative solutioning and strong value alignment.
• Secured three executive testimonials recognizing the tangible impact of E2open’s solutions on business outcomes.
• Mentored and guided 10+ new team members, enhancing the overall capability and performance of the Solutions Consulting and Customer Success teams.

May 2016 – Oct 2018 · 2 yrs 5 mos

• Drove strategic channel sales growth and optimization through AI-powered solutions:
• Led in-depth customer discovery processes to uncover both explicit and implicit business requirements, focusing on channel sales operations and data management needs.
• Developed comprehensive functional specifications and conducted thorough fit-gap analyses, resulting in tailored configurations that aligned with client objectives.
• Collaborated with Sales and Leadership teams to create and implement success plans, significantly enhancing indirect sales channels for high-tech companies.
• Served as a key liaison between customers and internal teams, ensuring high customer satisfaction and fostering seamless cross-functional collaboration.
• Spearheaded initiatives to boost platform usage and adoption, leading to substantial increases in user engagement across client organizations.
• Recognized with the Best Debut Award for outstanding contributions and rapid impact in the field of AI-based channel management solutions.

Oct 2015 – Apr 2016 · 6 mos · Bengaluru Area, India · Hybrid

• Led strategic initiatives driving growth and customer success for a SaaS startup, culminating in successful acquisition by Freshworks:
• Spearheaded customer retention efforts, implementing targeted strategies that reduced churn from 6% to 3% and significantly improved product adoption rates.
• Conducted comprehensive market research and product-market fit analysis, guiding product development towards features that resonated with customers and drove early sales.
• Played a pivotal role in scaling the company's Monthly Recurring Revenue (MRR) from $15K to $100K through effective sales strategies and strategic growth initiatives.
• Led in-depth customer discovery process, conducting over 40 interviews with SMBs to uncover critical data integration use cases and inform product development priorities.
• Contributed to the company's attractiveness as an acquisition target, ultimately leading to a successful integration with Freshworks, enhancing their product portfolio in the customer experience space.

Jul 2014 – Sep 2015 · 1 yr 2 mos · Bangalore · On-site

• Spearheaded transformative ERP and CRM implementation for Mercedes Benz dealer network:
• Led the successful rollout of after-sales ERP and CRM applications across Mercedes Benz dealerships, significantly enhancing operational efficiency and overall business productivity.
• Developed and executed comprehensive training programs for dealership personnel, ensuring smooth adoption of new software systems and reducing onboarding time substantially.
• Fostered strong relationships with dealership staff, achieving high satisfaction rates as employees embraced new technologies, many for the first time in their roles.
• Recognized with the Best Implementation Award for the Year, highlighting the project's exceptional execution and measurable impact on the Mercedes Benz dealer network.

Jun 2009 – Jun 2012 · 3 yrs · Mysore · On-site

• Drove data innovation and IT service excellence for Oil & Gas industry leaders:
• Orchestrated comprehensive data management and big data migration initiatives for major players like British Petroleum, ensuring seamless data transitions and significantly enhancing operational efficiency.
• Implemented robust IT Service Management (ITSM) practices, driving continuous service improvement and resulting in substantial reductions in incident response times and overall service quality enhancements.
• Spearheaded the development of iChange, an innovative automated solution that streamlined ITSM processes, markedly improving efficiency and accuracy in IT service delivery.